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AT&T 180450947 Setting Up Your Internet Is Easy Installation Guide

AT T ATT180450947 Setting Up Your AT&T Internet Is Easy  Featured

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AT&T 180450947 Setting Up Your AT&T Internet Is Easy

AT&T 180450947 Setting Up Your Internet Is Easy  Product

About AT&T

A provider of media, technology, and telecommunications services is AT&T Inc (AT&T). The business provides wholesale services, telecommunications equipment, managed networking, local and long-distance telephone services, data/broadband and internet services, and wireless communications. Moreover, feature films, television, video games, and material in both physical and digital formats are developed, produced, and distributed by AT&T. Additionally, it offers residential consumers entertainment and advertising services. The business provides services to both small and large businesses.

Before you get started

Unpack your kit and make sure all items are included (below).

AT&T 180450947 Setting Up Your Internet Is Easy  (1)

Wi-Fi Gateway

AT&T 180450947 Setting Up Your Internet Is Easy  (2)

Installation. Three easy steps

Register

AT&T 180450947 Setting Up Your Internet Is Easy  (3)

If you’ve already pre-registered your Internet service, skip stepping 2.

  • Download the AT&T Smart Home Manager app on your mobile device at att.com/SmartHomeManager
  • Click att.com/SmartHomeManager to get started.
  • Follow the process until you see “Registration complete.” You will return to Smart Home Manager later.
  • Continue with step 2.
    (This is different from setting up a User ID and Password for myAT&T, and must be completed for your Internet service to work.)

Install Phone Filters

AT&T 180450947 Setting Up Your Internet Is Easy  (4)

If you have digital phone service, skip step 3.

Install filters for traditional home phone service.

  • Gateway and phone: Use a dual-port filter
  • Phone or fax only: Use single-port filter

Data rates may apply for app download and usage. AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Limited to home Wi-Fi network. Features may depend upon the Gateway model. May not be available on every model. Please visit att.com/shm for more details.

Connect your Gateway

AT&T 180450947 Setting Up Your Internet Is Easy  (5)

Wait until 2 p.m. on your service activation date (see packing slip).

  • Connection options: Digital home phone service/no phone service
  • Connect the GREEN cable from the Broadband (DSL) port to the wall jack.
  • Digital home phone service only  Connect GRAY cable from Phone Lines 1 & 2 port to the phone.
  • Wired connection only (optional) Connect the YELLOW Ethernet cable port to the computer.
  • For all services Connect the BLACK power cord to the electrical outlet.

Wait about 15 minutes for Gateway to power up and update


The Broadband and (if applicable) Service lights will turn solid green. (If not, see the Troubleshooting section.)

Set up your Wi-Fi®

AT&T 180450947 Setting Up Your Internet Is Easy  (6)

Personalize your Wi-Fi network name and password through Smart Home Manager.

  • Open the Smart Home Manager app and sign in.*
  • Select the “Assistant” within the app.
  • Follow the guided prompts to set up your Wi-Fi®. It’s easy!
    *If you’ve already registered, sign in through the main login with your user credentials.

Let the Virtual Assistant help with all your Internet needs. Get guided help with common new customer tasks, like turning on guest Wi-Fi, setting up parental controls, and connecting additional devices.

Troubleshooting

I don’t have a smartphone or tablet to download Smart Home Manager.
Go to att.com/SmartHomeManager from any computer to register in the desktop version. You will need working internet to access the page.

I don’t have cellular data service to register in Smart Home Manager.
Once your Gateway is connected and powered up, you may register online using your home internet connection at att.net/Uverse

For wireless connections: Go to the Wireless Network Settings on your device or computer. Select your Wi-Fi Network Name (SSID) and enter the 12-character password from the yellow sticker on your Gateway.

For wired connections: Plug the YELLOW Ethernet cord into the Gateway.

My Power light is amber. This is a normal part of the power-up process. Do not unplug any cables during this time. My Broadband light isn’t solid green during power-up. Check the service activation date. You can only set up your service after 2 p.m. on the activation date (see packing slip).

Check connections and power. Make sure the green data cable is plugged into a working wall jack and all cables and cords are connected properly and secured.
Unplug the power for 15 seconds and then plug it back in. Wait 15 minutes for the lights to turn solid green. If red, try another outlet or a different wall jack.

My Service light (if applicable) isn’t solid green during power-up. Unplug the power for 15 seconds and then plug back in. Wait 15 minutes for the lights to turn solid green. If still red, contact us for support.

My phone doesn’t have a dial tone. (for customers with digital phone service)

Check lights and phone cable. Broadband light and Service light (if applicable) should be solid green, and the gray phone cable should be plugged into the Phone Lines 1 & 2 port on the Gateway.

I hear static on my phone line. (for traditional phone service only)

Make sure filters are properly installed on all wall jacks with connected devices. (including wall-mounted phones)

Additional Information

Accessibility support Alternate format guides: Braille or large print: call 800.288.2020 and request guide number ATT180450947-2
Accessible tagged PDF: Visit att.com/userguides

Stuck? Don’t sweat it.

att.com/smarthomemanager att.com/support 800.288.2020

© 2019 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the property of their respective owners.

FAQs AT&T 180450947

Can I put up my own AT&T internet?

It’s simple, so don’t worry! You may set up your internet by following our straightforward instructions. Both technical know-how and tools are not needed. Unpack your convenient kit, then use the provided wires to connect your new gateway. Connect your devices to your network once it has started.

Why won’t my AT&T internet connect?

Restart (power cycle) your AT&T gateway. Remove the gateway’s plug from the wall outlet, then wait two minutes before re-plugging it. Verify your connection has been restored once the Power, Broadband, and Service lights on your gateway turn green.

Can I connect to AT&T Internet without using their router?

Your internet connection won’t function without your AT&T modem/router. The option to connect your own router is available. It’s crucial to configure an IP Passthrough when using the AT&T modem/router with a second router.

Can I only use AT&T for my internet?

For qualified families, Access from AT&T offers affordable internet service with plans starting at $30 per month and download speeds of up to 100 Mbps. Free installation, no yearly commitment, and in-home Wi-Fi® are all included.

How much time does ATT need to activate the Internet?

The whole installation of AT&T Fiber normally takes four to six hours. Installation may involve swapping out old copper wire for fresh fibre connections to provide you with the greatest possible internet connection.

Is Wi-Fi installed by AT&T?

Be aware: Your internet won’t be installed by one of our technicians. Simply have your gateway shipped to you without being activated so you may set it up on your own. Any wiring done inside will be your responsibility. You might need to connect phones to your wireless gateway rather than a phone jack if your phone jacks lack dial tones.

What tools are needed for AT&T fiber Internet?

You need a modem to connect your home to the internet if you want fiber internet. This is the Optical Network Terminal (ONT) for fibre internet that the AT&T technician will install in your house. In order for your devices to connect to the home network, you also need a Wi-Fi gateway.

What is the AT&T router’s brand name?

Arris BGW210-700 from AT&T When you decide to rent equipment from AT&T, you will receive a device called the AT&T Arris, which functions as both a modem and a router. This device features VDSL2 connectivity, which enables faster internet speeds and lossless connectivity, just like the TRENDnet modem.

Is a phone line necessary for AT&T internet?

No, getting internet access in remote locations does not require a landline phone. Several internet service providers once required a home phone in order to provide internet access (such as AT&T and CenturyLink). The only exception to this is dial-up internet (which still requires an active landline phone).

Is AT&T Wi-Fi available everywhere?

Study up on AT&T Wi-Fi. You can access high-speed Internet with AT&T Wi-Fi Hot Spots in public locations including cafes, airports, and restaurants. They are accessible everywhere.

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