ZINUS SmartBase Heavy Duty Mattress Foundation Installation Manual

ZINUS SmartBase Heavy Duty Mattress Foundation

ABOUT ZINUS

ZINUS is a furniture company that specializes in manufacturing and selling mattresses, bed frames, sofas, and other home furniture products. The company was founded in 1979 and is headquartered in South Korea. ZINUS is known for its affordable and high-quality products, offering a wide range of options to suit different preferences and budgets.

ZINUS mattresses are designed to provide comfort and support, utilizing various materials such as memory foam, innerspring coils, and hybrid constructions. They come in different sizes, including Twin, Full, Queen, and King, and often feature features like cooling gel-infused foam or pressure-relieving memory foam.

Components

Return Policy

ZINUS believes you will absolutely love your Smru.1Base Deluxe Platf01m Bed Frame, but if for some reason you want to return the product, please contact us directly before you decide to return your product to the retailer. Our Customer Service organization can answer most concerns and can assist you with any questions you may have about your new product. Please contact us first by emailing customerservice@zinusinc.com or by submitting a request at https://support.zinus.com
The item must be returned in good condition, in the original box, with all original proof of purchase, parts, and accessories, within the time frame specified by the retailer it was purchased from.

5-Year Limited Warranty Statement For Manufacturing Defects

Please read this Limited Warranty carefully. To maintain your Warranty, you will need to comply with the conditions stated here. This wru.-ranty is for manufacturing defects only and does not cover damages as a result of misuse.

1. Please be sure to register your product at www.zinus.com/resources/register to receive up-to-date warranty and product information.
2. Your new product comes with a 5-year warranty against manufacturing defects. The warranty starts on the date of purchase. No warranty will be honored without an original sales receipt. The warranty and financial responsibility of the manufacturer only apply to the product itself and do not extend to any mattress that is put on the product.
3. Manufacturing defects include circumstances where the product has broken under normal use and no longer provides proper support for your mattress. Proper supp011 is defined as a smooth, flat, rigid surface. In the event you encounter a manufacturing defect, please stop using this product immediately and call customer service. Please note that it is not uncommon for some of the sh011 metal welds to become loose in transit or during normal use. A manufacturing defect for these welds is considered to be 5 or more at the time of purchase. The manufacturer cannot be responsible for improper assembly by the consumer.
4. This warranty applies only when the product has been properly used by consumers who purchased the product from auth01ized dealers as a new product. Proper use means using the product on a level surface where all legs touch the floor with an equal distribution of weight. Proper use also means that the product was not abused by the consumer1; as defined by the manufacturer. This warranty does not constitute an agreement to replace other pm.ts.
5. If the product fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the 1ight to substitute comparable materials or models and does not guarantee that the replacement pru.1 will match the existing piece or product.
6. In the event the product needs to be inspected by the manufacturer to determine a warranty claim, the transportation cost or removal cost is borne by the consumer.

INSTALLATION

FAQS About ZINUS SmartBase Heavy Duty Mattress Foundation

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