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Dimplex PLXE Series Installation and Operating Manual

Dimplex PLXE Series Installation and Operating Featured images


Dimplex PLXE Series Installation and Operating

Dimplex PLXE Series Installation and Operating

About Dimplex
With Dimplex, explore a world of state-of-the-art technology and unmatched comfort. Being a leader in the world of electric heating and ventilation, we offer you items that will turn your living areas into cozy retreats.

We are a dependable option for homes and companies around the globe because of our dedication to quality, design, and client satisfaction. Countless others have already experienced the difference that is Dimplex. Discover the ideal heating and cooling options for your needs by browsing our website.





When using electrical heaters, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following:

IMPORTANT – The wall bracket supplied with the heater must be used.

IMPORTANT – All packaging should be disposed of appropriately.


WARNING – This heater is suitable for normal domestic household purposes and should not be used in any other type of environment. This product should only be used in the country where it was purchased from by a recognized commercial retailer. Do not use outdoors. Do not install if the product is damaged.


WARNING – To avoid overheating, do not cover or obstruct the heater. Do not place material or garments on the heater, or obstruct the air circulation around the heater, for instance by curtains or furniture, as this could cause overheating and a fire risk. NEVER cover or obstruct in any way the heat outlet slots at the top of the heater or the air inlet slots in the base of the heater.
WARNING – THE SURFACES ON THIS HEATER CAN BE HOT. The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of fire that exists if the heater is accidentally covered.

CAUTION – Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present. For your safety, this heater is fitted with a thermal cut-out. If the product overheats for some reason, the cut-out prevents excessive temperatures on the product by cutting the power to the heater.

Once the heater has cooled down, it will reset automatically, it will continue to cycle on and off automatically until the reason for overheating is removed. The display screen may flash red to indicate the product has overheated. To reset the display, remove the obstruction and hold Enter for 10 seconds.


IMPORTANT: Remember to observe all safety warnings and precautions when operating the heater on the automatic or timer modes, either attended or unattended since a fire risk exists when the heater is accidentally covered or displaced.

CAUTION: Do not use if the heater’s mains power lead is damaged. If the supply cord is damaged it must be replaced by the installer or an approved Dimplex service partner. SERVICING AND REPAIRS

WARNING – Servicing and product repairs should only be undertaken by the manufacturer’s approved service agent or a similarly trained or qualified person, using only exact manufacturer-approved spare parts.

PLEASE NOTE: Household dust, lit cigarettes, candles, and oil burners, combined with the convection effect of electric heaters can cause significant soot deposits to build up on the surface directly above and to the sides of the heater. This is not the fault of the heater. Extensive burning of candles or smoking in the operating environment of this product can produce heavy discoloration within a few months of use. Note also the information presented on the appliance.


WARNING – The electrical installation of this heater must be carried out by a suitably qualified or trained electrician, and be in strict accordance with the current wiring Regulations BS 7671. The supply must be connected via a switched fused spur with a fuse rated suitably for the appliance’s flex. Failure to follow these instructions will mean that the manufacturer’s instructions have not been adhered to. THERE ARE NO EXCEPTIONS.

WARNING – Minimum clearances and IP zone requirements must be adhered to by the current wiring regulations. The wires in this mains lead are colored by the following code:


  • This heater must be earthed
  • Not suitable for connection via a plug-top
  • Do not locate the heater immediately below a fixed electrical point i.e. socket outlet.

The heater is fitted with a length of flexible cable type H05VV-F size 3 x 1.0mm² for 500W to 2kW and 3 x 1.5mm² on 3.0kW models for connection to the fixed wiring of the premises through a suitable connection box positioned adjacent to the heater. A means for disconnection must be incorporated in the fixed wiring of the premises by the current wiring regulations.

The supply circuit to the heater must incorporate a double pole isolating switch having a contact separation of at least 3mm. Products that are supplied without a plug are for installation into the fixed wiring of the property, via a suitable double pole switched fused spur with a fuse rated suitably for the appliancesflex. Typical fuse ratings for 230V equipment – Up to 700W = 3A, over 700W = 13A. In installation, the supply cord may be cut to the appropriate length for the electrical connection point. Excess cables should not be inserted and stored behind the heater.

WARNING: This heater must not be connected to the electricity supply via an external switching device (such as a timer) or a circuit that is regularly switched on and off by the utility supplier. Failure to follow this warning could result in the heater’s thermal cut-off being inadvertently reset and could create a fire hazard. Cables/flexes that are supplied pre-fitted to the product must NOT be extended.


WARNING – This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.

This appliance can be used by children from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance. Children shall not play with the appliance. Cleaning and user maintenance shall not be done by children without supervision.

Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not regulate and clean the appliance or perform user maintenance. This product contains a replaceable battery.


WARNING – Packaging should be disposed of responsibly as the EPS used could be a potential choking hazard for children.

Energy Related Product Directive

This product complies with Lot 20 of the Energy Efficiency Directive (2015/1188).


Technical Details


All Models


General Information

Please read the instructions closely before first using the product, there is also a quick-start guide on the page 6 if you need a reminder of how to use the basic functions in the future. The heater is designed for wall mounting using the wall bracket supplied. It should only be operated when in the upright position as shown – see Fig.3 and Fig.4. All models are splash-proof to IP24. Before connecting the heater check that the supply voltage is the same as that stated on the heater.

Wall Mounting Instructions

IMPORTANT – The wall bracket supplied with the heater must be used and the heater must be installed in the correct orientation. The fixings should be used to secure the bracket to the particular wall on which the heater will be installed. The heater should be positioned observing the minimum clearances stated around the heater – see Fig. 1, Fig. 3, and Fig. 4.



To mount the heater to the wall:

  1. Remove the wall mounting bracket from the back of the heater by depressing the spring latch at the side of each bracket – see Fig.2.
  2. Fix the wall bracket securely to the wall through the four screw holes. Ensure only screw fittings provided are used for the particular wall type.
  3. Present the heater to the wall bracket and engage the bottom slots in the back with bracket hooks.
  4. Press the heater into the locked position and ensure the clips on the top are engaged.
  5. Remove the protective film from the user interface.



This product is heavy and care should be taken in installation.



Quick Start Guide

This guide is for quick reference only. Please refer to the operating section on Page 10 for further information.

How Does the Heater Control Work?

The controller allows you to choose when you want to heat and at what temperature. When using a timer mode (see below), Comfort On will display on the home screen to tell you when the heater is maintaining the temperature displayed. Comfort Off will display when the heater is outside of a timed heating period. When Manual, Eco or Frost modes are being used the heater will always maintain the temperature shown on the home screen.

Set the Time

To set the date and time on the heater, press Menu, then press Enter with Time / Date highlighted. Press or until the correct value is shown, then press Enter to confirm and move on to the next value. Repeat until all details are correct, and Set displays, then press Back.

The time is automatically adjusted in spring and autumn between Greenwich Mean Time (GMT)  and British Summer Time (BST).

Set the Temperature

The temperature shown on the display is the room temperature set point (target room temperature). This is the temperature that the heater will maintain during the heating periods. If the room temperature is above this temperature then the heater will not operate. The heater leaves the factory with this temperature set at 21°C which represents a typical, comfortable room temperature. If you require a different room temperature then press either or until the display shows the temperature you require.

Timer Modes

Your Dimplex PLXE Panel comes pre-programmed with four timer modes. These modes define the periods when the heater will operate in Comfort On mode.  The four modes are shown in Fig.5


Child Lock

If you need to lock the controls so that the settings cannot be changed then activate the Child Lock. To lock the controls press and hold both the Back button and Enter for three seconds. Child Lock will appear at the bottom of the screen. To unlock the control repeat the action by pressing both the Back button and Enter for three seconds.


Which Timer Mode is Best for Me?

The heater leaves the factory set in Out All Day mode. If you are out during the day and only require heat in the mornings and evenings then this mode will suit your lifestyle and you won’t need to alter anything. If you are in during the day then you should select the Home All Day mode which is a single heating period. The User Timer mode will give you four periods of heating split throughout the day. If you are away for an extended period then you can use the Holiday mode.

This allows you to reduce the heating during the period that you are away, reverting to the previously selected mode on the day you return. To choose a timer mode press Menu followed by Enter to select Timer Mode. Select the mode required by pressing or and then Enter. For options Out All Day, Home All Day, and User Timer, three choices are available Select, Preview, and Modify.

  • Select – Choose this timer option
  • Preview – View the times currently set
  • Modify – Change the times currently set



Sometimes you may be at home when you had not planned to be, or need to leave when you had planned to have the heating on. You can change the way you use your heating temporarily, this temporary change is achieved by using the Advance function. When a timer has been selected, the Advance function allows you to begin the next period early. If the heater is in a Comfort Off period and you want to heat – press the Advance button. If the heater is in Comfort On and you don’t want heat, press the Advance button and it will go off until the beginning of the next Comfort On period.

Advance Boost

The Advance button is also used to enter the boost mode which provides temporary heating for one, two, three or four hours. Press the Advance button twice to begin a one-hour boost. Continue pressing the Advance button to enter the longer boost periods.

Operation Manual


The controls are located on top of the heater. The heater is fitted with an adjustable electronic controller consisting of a display screen and six touch-sensitive buttons.


  1. Display Screen
  2. ‘Menu’ Button
  3. ‘Back’ Button
  4. ‘Up and Down’ Arrows
  5. ‘Enter’ Button
  6. ‘Advance’ Button
  7. Heating Status

The heater is fitted with an adjustable thermostat enabling the room temperature to be controlled. The minimum room temperature is 7°C. The maximum temperature is set to 26°C by default however this can be increased to 32°C if required. A temperature of 21°C represents a normal room temperature.


Your heater may produce some noise during operation. This noise is caused by the expansion and contraction of the element as it changes temperature and is normal for this type of product. Whilst the noise produced is usually very quiet, certain environmental factors can make it more noticeable, such as hard flooring or minimal furnishings If you believe that the expansion noise is excessive, please contact us.


Should the heater fail to operate, this may be due to the room temperature being higher than the thermostat setting.

Control Functions

The heater controls can be easily adjusted by using the six buttons on the User Interface.

  1. The Display Screen shows the options available at each stage of adjustment.
  2. Menu – displays the list of the main options: – Date/Time – Set the date and time. – Mode – Set the mode of operation. – Options – Temperature units, daylight savings time, lock settings, and service information.
  3. Back returns to the previous programming stage.
  4. The buttons are used to navigate through the menus and alter setting values. The buttons are also used to adjust the required room temperature on the main screen. The screen color changes based on the temperature selected, showing deep blue through to bright red.
  5. Enter is used within the menu options to confirm settings. On the main screen pressing Enter will display the enabled features. The timed periods during which the heater is providing heat are defined as ‘Comfort On’ (this is displayed at the bottom of the screen).  Outside of heating periods, the heater will not deliver heat and these periods are called ‘Comfort Off‘. While constant heat modes are active, the mode of operation is displayed at the bottom of the screen e.g. ‘Manual’.
  6. The Advance button overrides the heating settings and changes the operational state of the heater. If a timer mode is selected, pressing Advance will cause the heater to remain on until the next Comfort Off period is due, or off until the next Comfort On period is due.

If the heater is in a constant mode of operation, Advance can be used to switch the appliance on and off. Advance is also used to enter Boost mode. Boost mode delivers heat for between one and four hours if the appliance is in a Timer Mode. If Runback is enabled and the appliance is in Standby mode, the Advance button is used to enter a timed Runback heating period.

After 30 seconds the heater will default back to the Main Screen. Here the current target temperature (setpoint) is displayed along with the mode of operation. Any use of the Advance function will be displayed here, and pressing Enter will show the functions that are enabled. When left inactive for a long period this display will ‘sleep’ and the text will disappear. Press any button for its return.



The display screen will return to the main screen after 30 seconds of inactivity.


Pressing enter will show the functions that are enabled, e.g. ES and OW above. Ref: page 15.

Setting the Date and Time

The heater incorporates a real-time clock with a calendar function. The time clock has a battery backup that will keep the clock running in the event of a mains power outage. To adjust the time or date follow the steps below. Press the Menu button. Select Date/Time by pressing the Enter button. Press to select the correct day of the month and press Enter to select.   Repeat this operation, until the date and time have been set, ensuring to press Enter to select. Press the Back button to return to the Main Screen once the Set has been displayed.


Modes of Operation

The heater comes pre-programmed with a set of heating profiles. The user can change if he/she wants to. There are four options available – three pre-programmed and one user-adjustable timer;

  1. User Timer – provides the greatest flexibility to the user. Four time slots are available throughout the day and these can be customised for each day of the week.
  2. Out All Day (pre-programmed) – has the following preset times Monday to Sunday, which can be altered if desired 07.00 until 08.30 17.30 until 22.00
  3. Home All Day (pre-programmed) – has the following preset times Monday to Sunday, which can be altered if desired; 08.00 until 21.00
  4. Holiday (pre-programmed for 7 days at 10°C) – set the number of days required (from 1 to 300) and the temperature required. 7°C is advised if you just want to protect the property from frost while you are away.

The heater can also maintain a constant room temperature using the following modes;

  1. Manual Mode heats the room to a comfortable temperature of 21°C.
  2. Eco Mode maintains a room temperature of 18°C. By reducing the room temperature slightly, significant energy savings can be achieved. The green display color indicates that the selected temperature provides a comfortable room temperature while reducing energy consumption.
  3. Frost Protect Mode maintains a room temperature of 7°C. This mode should be used to protect against frost as indicated by the blue display.

Select Standby to switch off the heating element. Heating will not be provided.


In all modes, and can be used to adjust the required room temperature. In timer modes, this change is temporary and the heater will set the room temperature based on the saved heating profiles.


It is recommended that the timer is used as doing so can reduce the running cost. Operating the appliance in the permanent heating mode may result in increased running costs.

Choosing and Setting a Mode

Timer Modes

To choose a timer mode press Menu and then select Mode. Then press Enter. Then select Timer Mode, again using the Enter button. Select the mode required, by pressing or followed by Enter.  For options Out All Day, Home All Day, and User Timer, three choices are available – Select, Preview, and Modify.

  • Select – choose this timer option.
  • review – view the times currently set.
  • Modify – change the times currently set.

When Modify is chosen, select and change each option using the, Enter buttons. At the end of each period, select Next to move to the following period. When a day is complete selectSave to update it. Once the first day has been set up it is possible to copy these settings to successive days or all days by either choosing Copy Next or Copy All.

If preferred each day can be modified individually and saved. It is also possible to Clear each day or Clear All days. Options are;

  • Save – save time for one day.
  • Copy Next – copy times to the following day.
  • Copy All – copy times to all seven days.
  • Clear – zero all times that day.
  • Clear All – zero times for all seven days.

To select a mode, choose Select and press Enter.


If EcoStart is disabled, the heater will not operate until the beginning of the heating period. This should be taken into consideration when setting the heating periods. In Holiday mode the number of days that the room will remain unoccupied for can be adjusted together with the required room temperature. Press and to choose a holiday period between 1 and 300 days, then press the Enter button. Press to choose a temperature to be maintained during this period and press the Enter button. At the end of the Holiday mode, the heater will automatically revert to the previously selected programme.

Constant Heat Modes

To choose a constant heat mode press Menu select Mode and press Enter. Then select the required mode, again using the Enter button.


If the EcoStart is enabled the heater will maintain the room at the required temperature for the duration of the heating period. To achieve this, the heater will begin heating the room before the start of the heating period to ensure the room is at the required temperature when the period starts.


The Advance function allows the heating profile of the heater to be changed temporarily. When a timer has been selected, the Advance function is used to begin the next Comfort On mode early. If the heater is in Comfort Off mode and heat is required, press the Advance button. If the heater is in Comfort On and heat is not required, press the Advance button and the heater will turn off until the beginning of the next Comfort On period. If the heater is in Manual, Eco Mode, or Frost Protect pressing the Advance button will switch off the heater. The heater will remain off until the Advance button is pressed again.



The Advance button is also used to enter the Boost mode which provides temporary heating for one, two, three or four hours. Press the Advance button twice to begin a one-hour boost. Continue pressing the Advance button to set a longer boost period.



The Options menu allows the settings to be modified to suit the user’s preferences. These are;

  • DST Rule – Select your daylight saving setting. The heater clock will automatically adjust for daylight saving time. If no adjustment is required then select none.
  • Auto Lock – Enable or disable the auto lock feature. This feature locks the interface if left inactive for longer than one minute. To unlock the appliance, press and hold Back and Enter for two seconds.
  • Sound – Audio feedback can be enabled or disabled. Service Info – Service information is displayed. Temp Units – Choose whether your unit displays degrees centigrade or Fahrenheit.
  • Comms – Choose to enable or disable Wireless Connectivity. If an additional RF Module is connected, the user will have the option to enable or disable RF communications.


Child Lock

To lock the controls press Back and Enter for three seconds. Child Lock will appear at the bottom of the screen. To unlock the control repeat the action of pressing Back and Enter for three seconds.


User Information

Press and hold Enter for five seconds to display the User Information menu;

Runback, when enabled, allows the user to activate a timed heating period by pressing the Advance button when the appliance is in Standby mode. The settings of the timed heating period, duration, and temperature can be configured in Runback Settings. Runback is enabled by default. Temp Settings allows the user to select the Max Temp to adjust the maximum temperature range of the appliance.  Setback allows the user to select a background temperature setting when the product is not in a Timer Mode Comfort  On period.

Open Window detection (OW), when enabled, allows the heaters to reduce the target room temperature, limiting energy waste. Enabled as default when an open window is detected.EcoStart (ES) – to achieve the desired temperature at the onset of the timed Comfort On period, the appliance anticipates when it needs to start heating before the onset of the timed on period. E.g. room is 16°C, with 21°C at 7 am set on the timer. With ES On the control will start to heat the room before 7am, reaching 21°C at this time. With ES off the heater will start to heat the room at 7 am and will reach 21°C after this time. Factory Reset returns all settings to the factory presets.


Runback Lock Mode


This appliance has a built-in runback lock mode, when this mode is activated the user will have limited functionality with no access to the settings of the runback timer. It is possible to limit the maximum operating temperature and runback duration in the runback lock mode. This model also features a setback function where a non-adjustable setback temperature can be set.

Operation in Runback mode

When runback mode is active the appliance settings are locked, it is only possible for the user to activate predetermined runback periods. During these periods the appliance will energize to control the room to a desired temperature. During a runback period, the set point can be adjusted by the user however, it is possible to assign a maximum set point limit during the runback mode setup. Once the runback period has elapsed the appliance will switch into Comfort off mode or setback mode if enabled. To activate a runback period the user must press the Advance button. There will be four runback periods available to choose from which are accessible through sequential presses of the Advance button. A subsequent press of the Advance button will return the appliance to Comfort off mode or setback mode.


Accessing Runback Lock Mode

To enter the Runback lock menu, Back, Menu & Enter must be pressed simultaneously and held for 10 seconds. The user will then be prompted to enter the runback lock PIN.


Enabling runback timer mode

From the main Runback lock menu select Runback, and then Enable using Enter. Runback mode will be enabled, and normal functionality of the appliance will be disabled allowing only the Runback mode functionality.

Disabling runback timer mode

From the main Runback lock menu select Runback and Disable and confirm using Enter. Runback mode will be disabled and full appliance functionality will be enabled.

Runback Mode Settings

Changing the PIN Code

It is possible to set a user-defined runback lock PIN code. Once changed, the PIN code will be required to access the

Runback timer mode menus.

To change the PIN code select “Change code” from the main Runback lock menu. To complete the change, follow the on-screen instructions, it will be necessary to input the current PIN and then set the new PIN code.


Runback Duration

During setup, it is possible to select from several preset runback periods. This is achieved by selecting the maximum runback time. The maximum runback time is subdivided into four periods to deliver options to the user, the maximum time options and corresponding runback periods are shown in the table below. To set the Maximum period select Runback from the Runback lock menu, then select “Settings” from the Runback menu. The arrow keys can be used to toggle the selection, Enter then confirms the selection. Ensure to select a maximum duration with runback periods suitable to the application.


Setback Mode

It is possible to activate a setback mode, this ensures that when the runback lock is enabled and the appliance is not in a runback period then the appliance does not switch off, it enters setback mode. The setback temperature can be set during the runback lock setup. The setback mode can be enabled or disabled from within the Runback lock settings menu. It is also possible to alter the setback temperature from this menu.


Runback mode, Maximum Temperature

A maximum temperature limit for the room during runback can be applied. This will restrict the user’s ability to increase the room temperature beyond a set value during a runback period. The maximum temperature can be set by selecting ‘Max Temp.’ in the Runback lock settings menu. The temperature can be adjusted using the arrow keys and then confirmed using the Enter Key.

Battery replacement

IMPORTANT: Before replacing the battery ensure the heater is isolated from the electricity supply. NOTE – Battery should be disposed of appropriately.

This product is fitted with a replaceable battery in the controls. To replace the battery, follow the steps below, shown in Fig. 5:

  1. Unhinge the heater from the wall using the clips shown in Fig. 2 and locate the battery module
  2. Slide the catch and pull module from the controls.
  3. Remove the coin cell battery and replace it.
  4. Slide module back in place, ensuring clip is engaged.



During the initial operation, some odor may be noticed due to the newness of materials used in manufacture. This is normal and will disappear after a short period of use. It is however advisable to keep the room well ventilated.



Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool. The outside can be cleaned by wiping it over with a soft damp cloth and then dried. Do not use abrasive cleaning powders or furniture polish, as this can damage the surface finish. To release the heater from the wall bracket for cleaning or redecoration, depress the latch on both brackets (See Fig. 2) and hinge forward.

Energy Saving Tips

The energy we use to heat, light, and power our homes contributes over a quarter of the UK’s carbon emissions, the principal contributor to climate change. Around half the energy used in the home is for heating and hot water, so using your heating system efficiently will not only help the environment but also save you money. Energy efficiency tips for heating and hot water.

  1. Don’t set the temperature too high… Reducing the thermostat setting by just 1°C can reduce your energy use by as much as 0%. And if you’re going away during the winter, leave the thermostat on the frost protection setting to protect from freezing at a minimum cost.
  2. Use it where you need it… Set the appropriate temperature on your heaters for the room they are in; for example, leave the thermostat on a heater in a spare bedroom in a lower setting.
  3. Use it when you need it… Use heaters fitted with timers or linked to central controllers to turn the heating on only when you need it and automatically switch it off when you don’t.
  4. Curtains Close your curtains at dusk to stop heat escaping through the windows.
  5. Windows Nearly 25% of heat loss can occur through poorly insulated frames and single glazing. If you can’t afford to double-glaze all your windows, go for the rooms you heat most.
  6. Treat your hot water tank… Give it a jacket. An insulating jacket for hot water tanks costs only a few pounds and pays for itself within months. Fit one that’s at least 75mm (3”) thick and you could save £10-15 a year.
  7. Water Use a shower if you have one to save time, money, and water. Don’t set the thermostat too high on your water heater – 60°C/ 140°F is usually adequate for bathing and washing. Put the plugin when running hot water in your sink – leaving hot taps running is both wasteful and expensive. Ensuring dripping taps are repaired quickly. In just one day, you could waste enough water to fill a bath.

Other Energy-Saving Tips for Around the Home

  1. Lights Turn off lights whenever you leave a room for more than ten minutes. Use low-energy bulbs wherever you can as they use less than a quarter of the electricity used by ordinary light bulbs and last ten times longer!
  2. Cooking Use the right size pan for food and cooker hob. Keep saucepan lids on – this enables you to turn down the heat. Boil water for cooking in a kettle first.


For electrical products sold within the European Community. At the end of the electrical products useful life, it should not be disposed of with household waste. Please recycle where facilities exist. Check with a Local Authority or retailer for recycling advice in your country. Batteries should be disposed of or recycled by WEEE Directive 2012/19/ EU. Packaging should be recycled where possible.

What does a Dimplex Guarantee cover?

Dimplex designs and manufactures its products to ensure they deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually tested before leaving the factory. If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty materials or workmanship within the Guarantee Period, this Dimplex Guarantee will cover repair or – at the discretion of Dimplex – replacement with a functionally equivalent Dimplex product.

The Dimplex Guarantee Period is two calendar years from the date of purchase of your Dimplex product, or the date of delivery of the product, if later. The Dimplex Guarantee is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your receipt as proof of purchase. If you do experience a problem with your Dimplex product please call the Helpline on 0844 879 3588 or visit http://www.dimplex.co.uk/about-us/contact-us/ and complete the online form. For ROI please email serviceireland@glendimplex.com or call +353(0)1 842 833. We will need details of your Dimplex product, its serial number, and a description of the fault which has occurred.

You can find the model number and serial number for your Dimplex product on the heater’s side. Once we receive your information and proof of purchase we will contact you to make the necessary arrangements. If your Dimplex product is not covered by this Dimplex Guarantee there may be a charge to repair your product. However, we will contact you for agreement to any charges before any chargeable service is carried out.

What is not covered by a Dimplex Guarantee?

The Dimplex Guarantee does not cover any of the following:

  • Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the two-year Guarantee Period.
  • Any fault or damage occurring to any pre-owned Dimplex product or any other equipment or property.
  • Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit, weather, electrical outages, or power surges).
  • Fault or damage to your Dimplex product which is:
  • Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex’s control.
  • Caused by the use of your Dimplex product for anything other than normal domestic household purposes in the country where it was purchased.
  • Caused by any misuse, abuse, or negligent use of the Dimplex product, including but not limited to any failure to use it by the Operating Instructions supplied with the product.
  • Caused by any failure to assemble, install clean and maintain your Dimplex product by the Operating Instructions supplied with the product unless this was carried out by Dimplex or its authorized dealers.
  • Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorized dealer(s).
  • Caused by the use of any consumables or spare parts for your Dimplex product that are not Dimplex-specified. A full range of Dimplex-specified consumables, parts, and accessories is available at http://www.dimplex.co.uk
  • Dimplex products not sold outside the UK or ROI

Terms and Conditions

  • The Dimplex Guarantee is valid for two calendar years from the date of purchase of your Dimplex product from a recognized retailer in the country of purchase and use, or the date of delivery of the product if later, always provided the original receipt has been retained and is produced as proof of purchase.
  • You must provide to Dimplex or its authorized agents on request the original receipt as proof of purchase and – if required by Dimplex – proof of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
  • Any repair work under the Dimplex Guarantee will be carried out by Dimplex or its authorized dealer(s) and any parts that are replaced will become the property of Dimplex. Any repairs performed under the Dimplex Guarantee will not extend the Guarantee Period.
  • Any replacement of your Dimplex product by Dimplex during the Guarantee Period will start the two-year Guarantee Period afresh from the date of delivery of the replacement Dimplex product to you.
  • The Dimplex Guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or damage to any other property.
  • The Dimplex Guarantee is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Dimplex Guarantee.

Contact Dimplex

If you have any questions about what the Dimplex Guarantee covers and does not cover or how to claim under the Dimplex Guarantee, please contact us using the information on the back page.

Contact details

GDC Group LTD, Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

Customer Helpline: 0844 879 3588
Fax: 0844 879 3583
GDC Group Ltd.
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© GDC Group Ltd. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Dimplex. A division of GDC Group Ltd. This product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC

FAQs About Dimplex PLXE Series Installation and Operating

How operate heaters made by Dimplex?

When electricity is delivered at a cheaper cost (often at night), they absorb the energy from the electricity in the form of heat and store it for gradual release over time. The complete 18 kilowatt hours of charging required for the Quantum or storage heater equates to 18 off-peak power units.

Why is the heater on my Dimplex not hot?

Your Dimplex storage heater is not producing any heat. There are numerous explanations for why this might have occurred. The most frequent one would be caused by a malfunctioning thermostat. A common problem is when the heat-producing element breaks down entirely.

How do electric heaters get connected?

The heater often connects straight to the line electricity. Another cable that comes straight from the heating unit is linked to the breaker for the thermostat, which is located on a different circuit. It could be necessary to use transformers or relays if the thermostat is low voltage.

Do Dimplex heaters have high electricity consumption?

About 1500 Watts are used by a Dimplex electric fireplace when the heat feature is engaged.

Which electric heater setting is ideal?

We advise leaving the output dial on the lowest setting when you go to bed and if you’re gone during the day to ensure the heat lasts the entire day.

What is the purpose of Dimplex?

Dimplex has been the reliable brand for electric heating for almost 70 years. With a range of more than 700 items, it is still the industry leader in the development and production of energy-efficient electric heating appliances and systems.

How is a Dimplex thermostat used?

Turn the thermostat control all the way clockwise to turn on the heater and change the temperature to suit your needs. Once the temperature in the room is at your preferred level, crank the thermostat knob counterclockwise until a click sounds. To keep the room temperature at this level, stay in this position.

Is my heater just barely warm?

Your heater may be producing lukewarm air due to a leaky duct. Cool outside air is entering your ductwork if there is a leak in your air ducts. This may result in the air feeling merely lukewarm.

My Dimplex heater is blowing cold air; why is that?

One or more of the following factors may be the cause of an electric heater that produces cold air: This is a tripped manual reset. The thermostat is set lower than the actual temperature, and the fan switch is “on.” After being turned off, the fan is distributing this air.

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