Bose Frames Soprano User Manual

Bose Frames Soprano

About Bose
Bose is a company that designs and manufactures audio equipment, including speakers, headphones, and home theater systems. The company was founded in 1964 by Dr. Amar G. Bose, an MIT professor, and audio engineer. Bose is known for its high-quality sound systems and innovative technology. The company also sells automotive sound systems, professional audio equipment, and noise-canceling technology.

WHAT’S IN THE CARTON

Confirm that the following parts are included:

• Bose Frames
• Carry case
• Charging cable
• Cleaning cloth

NOTE: If any part of the product is damaged, don’t use it. Contact you as an authorized Bose dealer or Bose customer service

Visit: worldwide.Bose.com/Support/Soprano worldwide.Bose.com/Support/Tenor

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the frames from any mobile device, such as a smartphone or tablet. Using the app, you can customize power settings, choose your voice prompt language, and get new features.

NOTE: If you have already created a Bose account in the app for another Bose product, see “Add the frames to an existing account.”

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.
   NOTE: If you’re located in mainland China, download the Bose8 app.
2. Follow the app instructions.

ADD THE FRAMES TO AN EXISTING ACCOUNT

1. Press and hold the button on the right temple until you hear “Ready to connect,” or see the status light blink blue.
2. In the Bose Music app, go to the My Products screen and add your frames.
   NOTE:  If the app can’t find the frames, see “Bose Music app can’t find frames” on page 30.

SWEAT AND WEATHER RESISTANCE

The frames are rated IPX2 water resistant. They are designed to be sweat and weather resistant against drops of water but aren’t meant to be submerged under water.

CAUTIONS:

• Do NOT swim or shower with the frames.
• Do NOT submerge the frames.

NOTE: IPX2 is not a permanent condition, and resistance might decrease as a result of normal wear.

POWER ON

Press the button on the right temple. The status light blinks white twice and then glows according to the Bluetooth connection status (see page 22). A voice prompt announces the battery level and Bluetooth connection status.

NOTE: The frames ship with a partial charge and may need to wake up before first-time use. To wake up the frames, connect the frames to power for 2 seconds and then disconnect (see page 21). After, try powering on again.

POWER OFF

Press and hold the button until you hear a tone.

The status light blinks white twice then fades to black.

Flip-to-Off

Flip the frames upside down for 2 seconds.

The status light blinks white twice then fades to black.

NOTE: 

• After the frames power off, you can move them in any orientation.
• You can disable Flip-to-Off in the Bose Music app. You can access this option from the Settings menu.

Auto-off using motion detection

The frames use motion detection to identify when they aren’t being used. When the frames haven’t moved for 10 minutes, they automatically power off.

NOTE: You can disable Motion Detection in the Bose Music app. You can access this option from the Settings menu.

FRAMES CONTROLS

Use the button and touch the surface on the right temple to control media playback, volume, phone calls, and voice control.

MEDIA PLAYBACK

CONTROL / WHAT TO DO

Play/Pause	Press the button.
Skip forward	Double-press the button.
Skip backward	Triple-press the button.

VOLUME

Increase volume Swipe forward on the touch surface.

NOTE: You hear a tone when the volume reaches the maximum level.

Decrease volume

Swipe backward on the touch surface.

NOTE: You hear a tone when the volume reaches the minimum level.

PHONE CALLS

CONTROL / WHAT TO DO

Answer/End a call	Press the button.
Decline an incoming call	Double-press the button.
Answer a second incoming call and put the current call on hold	While on a call, press the button.
Decline a second incoming call and stay on the current call	While on a call, double-press the button.

NOTE: To use all phone call controls, run available software updates in the Bose Music app.

Call notifications

A voice prompt announces incoming callers and call status.

ACCESS VOICE CONTROL

The frames microphone acts as an extension of the microphone in your mobile device. Using the touch surface on the right temple, you can access the voice control capabilities on your device to make/take calls or ask Siri or your Google Assistant to play music, tell you the weather, give you the score of a game, and more.

Double-tap the touch surface to access voice control on your device.

You hear a tone when voice control is active.

CHARGE THE FRAMES

1. Align the pins on the charging cable with the charging port on the right temple.
   NOTE: The pins must be correctly oriented with the charging port to successfully charge the frames.
2. Lightly press the pins against the charging port until they magnetically snap into place.
3. Connect the other end to a USB-A wall charger (not provided).

CAUTION: Use this product only with an agency-approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). While charging, the status light blinks white. When the battery is fully charged, the status light glows solid white (see page 23).

NOTES: 

• The frames don’t play audio while charging.
• Don’t wear the frames while charging.

CHECK THE FRAMES BATTERY LEVEL

Hear battery notifications

Each time you power on the frames, a voice prompt announces the battery level. While using the frames, a voice prompt announces if the battery needs to be charged.

View the battery level

• Check the home screen in the Bose Music app.
• When the status light blinks red, the frames need to be charged.

The frames status light is located on the inside of the right temple.

BLUETOOTH CONNECTION STATUS

Shows the Bluetooth connection status of mobile devices.

LIGHT ACTIVITY/ SYSTEM STATE

Slowly blinks blue	Ready to connect
Quickly blinks blue	Connecting
Solid blue (10 seconds)	Connected

BATTERY STATUS

Shows the frames battery charge level.

LIGHT ACTIVITY / SYSTEM STATE

Blinks red (10 seconds)	Need to charge
Blinks white	Charging
Solid white	Full charge

ERROR STATUS

Shows the error status.

LIGHT ACTIVITY / SYSTEM STATE

• Blinks red and white (repeated)
• Error – contact Bose customer service

BLUETOOTH CONNECTIONS

CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE

You can store up to eight devices in the frames device list. You can connect and play audio from only one device at a time.

NOTE: To get the best experience, set up and connect your mobile device using the Bose Music app (see page 14).

1. With the frames powered on, press and hold the button on the right temple until you hear “Ready to connect” or see the status light blink blue.
2. On your device, enable the Bluetooth feature.
   NOTE: The Bluetooth feature is usually found from the Settings menu.
3. Select your frames from the device list.
   NOTE: Look for the name you entered for your frames in the Bose Music app. If you didn’t name your frames, the default name appears.

Once connected, you hear “Connected to <mobile device name>” or see the status light glow solid blue then fade to black.

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

TIP: You can also use Bluetooth settings to disconnect your device. Disabling the Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

When powered on, the frames try to connect with the most recently-connected device.

NOTE: The device must be within range (30 ft or 9 m) and powered on.

CLEAR THE FRAMES DEVICE LIST

1. With the frames powered on, press and hold the button on the right temple for 10 seconds until you hear “Bluetooth device list cleared” or see the status light blink blue.
2. Delete your frames from the Bluetooth list on your device. All devices are cleared, and the frames are ready to connect.

STORE THE FRAMES

The frames collapse for easy, convenient storage.

1. Fold the temples inward towards the lenses so the temples lay flat.
2. Place the frames in the case with the lenses facing toward the front of the case.

NOTES: 

• Make sure to power off the frames when not in use.
• Before storing the frames for more than a few months, make sure the battery is fully charged.

CARE AND MAINTENANCE

MAINTAIN THE FRAMES

After each use, wipe both sides of the lenses and all parts of the frame with the provided cleaning cloth or a dry cloth.

CAUTIONS:

• Do NOT use any sprays near the frames.
• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
• Do NOT allow liquids to spill into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/Soprano worldwide.Bose.com/Support/Tenor

NOTE: For information about how to replace lenses, refer to the instructions provided with your lens accessories.

LIMITED WARRANTY

The frames are covered by a limited warranty. Visit our website at global.Boseglobal.Bose..ccomom//wwarrarrananttyy for details of the limited warranty. To register your product, visit global.Boseglobal.Bose..ccomom//rregisegistterer for instructions. Failure to register will not affect your limited warranty rights.

SERIAL AND MODEL/REFERENCE NUMBER LOCATIONS

The serial number is located on the inner left temple, and the model/reference number is located on the inner right temple.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the frames:

• Power on the frames (see page 16).
• Connect the frames to power for 2 seconds and then disconnect (see page 21).
• Charge the battery (see page 21).
• Check the state of the status lights (see page 22).
• Make sure your mobile device supports Bluetooth connections.
• Download the Bose Music app and run available software updates.
• Increase the volume on the frames, your mobile device, and/or your audio/streaming app.
• Connect another mobile device (see page 24).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.

Visit: worldwide.Bose.com/Support/Soprano worldwide.Bose.com/Support/Tenor

PROBLEM / WHAT TO DO

Frames don’t connect with mobile device

On your device:   •    Turn the Bluetooth feature off and then on. •    Delete the frames from the Bluetooth list on your device. Connect again (see page 24). Move your device closer to the frames and away from any interference or obstructions. Connect a different mobile device (see page 24). To see how-to videos, visit: worldwide.Bose.com/Support/Tenor or worldwide.Bose.com/Support/Soprano Clear the frames device list (see page 25). Connect again.

Bose Music app doesn’t work on device

Make sure the Bose Music app is compatible with your device.   Uninstall the Bose Music app on your device then reinstall the app (see page 14).

Bose Music app can’t find frames	Power on the frames (see page 16).   Press and hold the button on the right temple until you hear “Ready to connect” or see the status light blink blue. In the Bose Music app, run available software updates.
Intermittent Bluetooth connection	Clear the frames device list (see page 25). Connect again (see page 24).   Move the mobile device closer to the frames.
No sound	Press play on your mobile device to make sure audio is playing.   Move your device closer to the frames and away from any interference or obstruction. Use a different music source. Connect a different device (see page 24).
Poor sound quality	Use a different music source. Connect a different mobile device.   Move the device closer to the frames and away from any interference or obstructions. Turn off any audio enhancement features on your device or your audio/streaming app.
Microphone isn’t picking up sound	Make sure the microphone opening on the right temple is not blocked.   Try another phone call. Try another compatible device.
Frames don’t charge	Make sure the pins on the charging cable are correctly aligned with the charging port on the frames and magnetically snapped into place.   Secure both ends of the charging cable. If the frames have been exposed to high or low temperatures, let the frames return to room temperature and then try charging again. Try a different USB wall charger.

Frames don’t respond to touch control	Make sure you are tapping the correct touch control surface (see page 18).   Make sure your hands are dry. If your hair is wet, make sure it isn’t interfering with the touch surface. If wearing gloves, remove them before tapping the touch control surface.
Can’t adjust volume	Make sure you are swiping the correct touch control surface (see page 18).   Make sure your hands are dry. If your hair is wet, make sure it isn’t interfering with the touch surface. If wearing gloves, remove them before tapping the touch control surface.
Can’t use phone call controls	In the Bose Music app, run available software updates.
Device not responding to button presses	In the Bose Music app, run available software updates. For multi-press functions: vary speed of presses.   Make sure your music app supports the function. Power off and then power on your frames. On your device: •    Turn the Bluetooth feature off and then on. •    Delete the frames from the Bluetooth list on your device. Connect again (see page 24). Try another compatible device.
Frames don’t respond to touch control	Make sure you are tapping the correct touch control surface (see page 18).   Make sure your hands are dry. If your hair is wet, make sure it isn’t interfering with the touch surface. If wearing gloves, remove them before tapping the touch control surface.

Can’t adjust volume	Make sure you are swiping the correct touch control surface (see page 18).   Make sure your hands are dry. If your hair is wet, make sure it isn’t interfering with the touch surface. If wearing gloves, remove them before tapping the touch control surface.
Can’t use phone call controls	In the Bose Music app, run available software updates.
Device not responding to button presses	In the Bose Music app, run available software updates. For multi-press functions: vary speed of presses.   Make sure your music app supports the function. Power off and then power on your frames. On your device: •    Turn the Bluetooth feature off and then on. •    Delete the frames from the Bluetooth list on your device. Connect again (see page 24). Try another compatible device.

LABEL SYMBOLS

SYMBOLS AND DESCRIPTIONS

SYMBOL / DESCRIPTION

FAQs for Bose Frames Soprano

For more manuals by Bose, Visit:

• Bose Frames Tempo User Guide
• Bose Frames Tenor User Manual

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