Arris Touchstone DG2460 Cable Gateway User Manuals

Arris

Arris Touchstone DG2460 Cable Gateway

About Arris
The American corporation Arris International Ltd manufactures data, video, and telephone systems for both homes and enterprises. CommScope, a provider of network infrastructure, acquired Arris on April 4, 2019.

Instructions

Modem Information

DOCSIS 3.0 Dual Band 802.11-AC WiFi Modem

24×8 channel bonding

Manage wifi compatible

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Ultimate 500

This gateway is only certified for use with the Cox network when provided by or purchased from Cox.


Front View Click to enlarge.		After the cable modem is successfully registered on the network, the Power, US/DS, and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View Click to enlarge.		The Arris DG2460 has the following ports available on the back of the modem. Reset – Use this button to reboot the modem. To restore factory defaults, press and hold the Reset button for more than 15 seconds. This button is recessed to prevent accidental resets. Ethernet (1 – 4) – Provides internet access to a single device. Only one port is active at a time. Cable – Connects to the cable wall outlet. Power – Connects the modem to the power cord.

MAC Address Click to enlarge.		MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. This label is located on the bottom of the device, and contains the default Network Name (SSID) and Passphrase (Preshared Key).

Front Panel Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights to view lights related to the Ethernet connection.

Modem Light	Status	Problem
Power	Off	No Power. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
Power	On	None. The device is powered on.
US/DS	Flashing	Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
US/DS	On	None. Connected to the Internet.
Online	Off	Internet is not available. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Flashing	Downstream and upstream channel acquisition in progress. Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	On	None. Internet is available.
2.4 GHz	On	None. 2.4 GHz WiFi frequency is enabled.
	Flashing	None. Activity with the connected device.
	Off	WiFi is disabled. Reset the wireless settings to default. See page 32 of the ArrisDG2460_UserGuide [PDF]
5 GHz	On	None. 5 GHz WiFi frequency is enabled.
	Flashing	None. Activity with the connected device.
	Off	WiFi is disabled. Reset the wireless settings to default. See page 32 of the ArrisDG2460_UserGuide [PDF]
WPS	Off	None. WPS is disabled.
WPS	On	None. WPS is enabled.
WPS Button	N/A	There is no LED on the button.

Rear Panel Modem Lights

The lights below indicate the Ethernet connection status of your modem. To troubleshoot wired connection problems, use the table below.

Light	Status	Problem	Solution
Ethernet	Off	The device is not connected to the port.	Verify all cable connections and try resetting the modem. If the cable is OK and the modem reset does not work, contact Customer Support.
	Flashing Green	None. A device is connected to the port at 1000 Mbps speeds and data is passed between the cable modem and the connected device.	N/A
	Flashing Amber	None. A device is connected at 10/100 Mbps speeds and data is passed between the cable modem and the connected device.	N/A
	Solid Amber or Green	None. A device is connected, but data is not passing between the modem and the connected device.	N/A

Manufacturer Resources

For more detailed technical information on the DG2460, use the resources below from Arris.

FAQs Arris Touchstone DG2460 Cable Gateway

How fast is Arris Touchstone DG2460 Cable Gateway?

A DOCSIS 3.0 home data gateway, the Touchstone DG2460 supports 24 x 8 channel bonding for up to 960Mbps of broadband data.

Arris Touchstone DG2460 Cable Gateway: how can I do that?

Press and hold the Reset button for longer than 15 seconds to return to factory defaults. In order to avoid inadvertent resets, this button is recessed.

My Arris admin password, what is it?

password The username and password are both set to admin by default. After logging onto the SBR-AC1200P for the first time, ARRIS advises changing the router’s default admin user name and password for network security reasons.

The Arris DG2470 is a router, not a modem?

With 248 channel bonding, the Arris DG2470 cable modem can transmit data at up to 960Mbps.

If I reset my Arris router, what happens?

The gateway will be disconnected from the SURFboard Central app after a factory reset, and all settings will be lost. It is advised to utilize the SURFboard Central App to quickly and easily configure the SBG7600AC2 home network. Refer to article # 18840 – SURFboard Central: Wi-Fi Cable Modem Setup for setup guidance.

How can I tell if my Arris modem is malfunctioning?

Decreased performance and speed on the internet Reduced connection speeds and subpar performance are crucial indicators that your modem is beginning to have issues, as was previously discussed. This could be your first indication that you need a new modem before your current one breaks and you are left without internet connectivity.

How can I tell if my Arris is functioning?

The modem is turned on when the light is solid. The modem is functional when the color is solid green.

A modem or a router, is Arris Touchstone DG2460 Cable Gateway?

The fastest Internet connection speeds are supported by the modem/router combo called the Arris Surfboard. It works with all of the country’s top cable Internet providers.

What does an Arris Touchstone DG2460 Cable Gateway do?

Arris rails are typically composed of wood and are created by lengthwise and diagonally cutting a length of square-section timber. They are employed in structures where it is necessary to join two timbers at an angle, such as when attaching wooden posts and beams.

What purposes serve the Arris router?

These are the workhorses that establish the Internet connection for your Wi-Fi network and then distribute it to each connected device.

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