Sena SMH10-11 Motorcycle Bluetooth Headset User Guide

Sena SMH10-11 Motorcycle Bluetooth Headset

About Sena
Sena is a well-known brand in the motorcycle and outdoor sports communication industry, particularly for their Bluetooth communication systems and accessories. Sena Technologies, Inc. specializes in creating wireless communication devices designed to enhance the experience of motorcyclists, cyclists, and other outdoor enthusiasts.

Sena Bluetooth communication systems allow riders to stay connected while on the road. These systems typically consist of helmet-mounted devices that enable riders to communicate with each other via intercom, make and receive phone calls, listen to music, get GPS navigation instructions, and even connect with other devices like smartphones and GPS units.

INTRODUCTION 

Thank you for choosing the Sena SMH10, Bluetooth Stereo Headset and Intercom for Motorcycles. With the SMH10, you can call hands-free on your Bluetooth mobile phone, listen to stereo music or voice instructions of GPS navigations by Bluetooth wirelessly, and have intercom conversations in a full duplex with a passenger or other motorcycle riders. The SMH10 is compliant with Bluetooth 3.0 supporting the following profiles:

• Headset Profile,  
• Hands-Free Profile (HFP),   
• Advanced Audio Distribution Profile (A2DP), 
• Audio Video Remote Control Profile (AVRCP).

Please check with the manufacturers of other devices to determine their compatibility with this headset. Please read this user’s guide carefully before using the headset. Also, check www.sena.com for the latest version of the user’s guide and additional information related to Sena Bluetooth products.

The SMH10  features:

• Bluetooth handsfree for Bluetooth mobile phones
• Bluetooth stereo headset for Bluetooth audio devices such as MP3 players
• Bluetooth stereo headset for Bluetooth GPS navigation
• Music sharing during a two-way intercom conversation
• Bluetooth intercom up to 900 meters (980 yards)*
• Four-way conference intercom
• Intercom with non-Sena Bluetooth headsets
• Three-way conference phone call with intercom participant Multipoint Bluetooth pairing with GPS navigation or Sena SR10 two-way radio adapter
• Multipoint Bluetooth for dual mobile phone
• Stereo music by 3.5mm audio cable
• Firmware upgradeable

Key Specifications:

• Bluetooth 3.0
• Supporting profiles: Headset Profile,   Hands-Free          Profile    (HFP),    Advanced              Audio     Distribution             Profile    (A2DP),  Audio     Video     Remote  Control   Profile    (AVRCP)

PACKAGE CONTENTS

• Headset Main Unit
• Clamp Unit
  • – Speaker-Microphone Clamp Unit – Basic Kit (SMH10-10/SMH10D-10)

• • – Speaker-Microphone Clamp Unit with Universal Microphone Kit (SMH10-11/SMH10D-11)

INSTALLING THE SMH10 ON YOUR HELMET

To securely install the SMH10 on the helmet, please follow the procedure.

1. Loosen the two screws on the back plate of the speaker microphone clamp unit using the enclosed Allen Wrench. Insert the back plate of the clamp unit between the internal padding and external shell of the helmet, and tighten the two screws. Please make sure that the microphone is located properly close to your mouth when you wear the helmet.
2. Please adjust the direction of the microphone so that the fin side of the microphone is facing outward; away from your lips.

 The microphone cap helps you to cut down incoming microphone wind noise by protecting the microphone from the wind and providing clearer voice audio sound. Put the microphone cap on the side of the microphone that has the fin on it.

 When installing the boom microphone included in the “Universal Microphone Kit”, place the velcro end of the boom microphone between the internal helmet cheek pad and the internal wall of the helmet shell. The boom microphone should be mounted so it is facing close to your mouth when you wear the helmet. You can use the enclosed velcro pad and holder for the boom microphone to ensure secure placement.

 In the case of the wired microphone also included in the “Universal Microphone Kit”, attach the enclosed velcro pad for the wired microphone to the inside of the chin guard for full-face helmets. Place the wired microphone on the velcro pad and connect it to the connector of the clamp unit.

3. Place the helmet speakers along with the velcro pads, centered on your ear, in the ear pockets of the helmet. If the helmet has deep ear pockets, you can use the speaker pads to place the speakers closer to your ears.
4. If you have any problem clamping the speaker-microphone unit on the helmet for any reason, you may use the glued surface mounting adapter to attach the speaker-microphone clamp unit to the external surface of the helmet.

• • Remove the back plate of the speaker-microphone clamp unit by loosening the two screws with the enclosed Allen Wrench.
  • Attach the glued external adapter to the speaker-microphone clamp unit by tightening the two screws instead of the removed back plate.
  • Locate a proper surface on the helmet to attach the unit, clean the helmet surface location with a moistened towel, and allow it to dry thoroughly.
  • Peel off the cover of the adhesive tape of the adapter and attach the unit to the proper surface of your helmet.

 Sena recommends the clamp unit over the glued surface mounting adapter. Even though the glued surface mounting adapter is provided for convenience, Sena does not assume any responsibility for its use. Users may have to use the glued adapter at their own risk and responsibility.

5. Attach the headset main unit to the speaker-microphone clamp unit. Insert the bottom part of the main unit completely into the lower slot of the clamp unit                 Then push the upper part of the main unit until it clicks into the upper holder of the clamp unit.
6. To remove the main headset from the speaker-microphone clamp unit, hold the lower part of the speaker-microphone clamp unit with your thumb and gently press down the hook on the upper part of the headset main unit with your index finger until it clicks               You may have to do this to charge up or to carry the headset main unit.

POWERING ON/OFF AND CHARGING

To power on and off the headset, you don’t need to press and hold any button for several seconds. Just press the Jog Dial and the Phone Button simultaneously, and you will get quick on-and-off convenience.

• Powering On Press the Jog Dial and the Phone Button at the same time for about 1 second to power on. The blue LED turns on and you will hear ascending beeps.
• Powering Off Just short press the Jog Dial and the Phone Button simultaneously, you don’t need to press and hold for a few seconds. The red LED turns on for a while until it turns off completely and you will hear descending beeps.
• Charging The LED turns on red while charging, and turns to blue when the headset is fully charged. It takes about 2.5 hours to be completely charged.
• Low Battery Warning When the battery is low, the blinking blue LED in stand-by mode turns to red and you will hear mid-tone triple beeps and a voice prompt saying “Low battery”.
• Checking the Battery Level You can check the battery level in two different ways when the headset is powered on.

VOLUME ADJUSTMENT

You can easily adjust the volume by rotating the Jog Dial. You will hear a beep when the volume reaches maximum or minimum level. The volume is set and maintained independently at different levels for each audio source even when you turn off and on the headset. For example, once you set the volume for a mobile phone hands-free, it will not change even if you adjust the volume when you hear Bluetooth MP3 music. So you can always maintain the preferred optimum volume level for each audio source.

INTERCOM PAIRING

Pairing with Other SMH10 Headsets for Intercom Conversation

The SMH10 can be paired with up to three other headsets for Bluetooth intercom conversation.

1. Turn on the two SMH10 headsets (A and B) that you would like to pair with each other.
2. Press and hold the Jog Dial of headsets A and B for 5 seconds until the red LEDs of both units start to flash          You will hear a              voice prompt saying “Intercom pairing”.
3. Simply tap the Jog Dial of any one of the two headsets A or B (It doesn’t matter that you choose A or B) and wait until the LEDs of both headsets turn blue and the intercom connection is automatically established. The two SMH10 headsets A and B are paired with each other for intercom conversation. If the pairing process is not completed within one minute, the SMH10 will return to standby mode.

4. You can make other pairings between the headset A and C, and between the headset A and D by following the same procedure as above.
5. The intercom pairing queue is ‘Last-Come, First-Served’. If a headset has multiple paired headsets for intercom conversations, the last paired headset is set as the first intercom friend. The previous intercom friend becomes the second intercom friend and the third intercom friend.

Note: For example, after the pairing procedures listed above, headset D is the first intercom friend of headset A. Headset C is the second intercom friend of headset A, and headset B is the third intercom friend of headset A.

Pairing with Other Sena Headset Models for Intercom  Conversation
The SMH10 can be paired with all other Sena headset models such as the SMH5 and the SPH10 for intercom conversation. Please follow the same procedure as above to pair with these headset models.

Note: The SMH5 cannot participate in a three-way or four-way conference intercom with the SMH10 or the SPH10. The SMH5 has a limited capability of having two-way intercom with each other or with other Sena headsets such as the SMH10 and the SPH10.

INTERCOM FAILURE

When you try to start an intercom conversation with an intercom friend who is already having a conference intercom with other riders or a mobile phone call, you will hear a low tone double beep signifying an intercom busy signal. In this case, you have to try again later.

INTERCOM RECONNECTION

If your intercom friend goes out of range while having an intercom conversation, you may hear static noise and eventually the intercom will be disconnected. In this case, the SMH10 automatically tries to reconnect the intercom every 8 seconds and you will hear high-tone double beeps until the intercom is reestablished. If you don’t want to make a reconnection, tap the Jog Dial to stop the attempt.

RESET TO FACTORY DEFAULT SETTINGS

1. To restore the SMH10 to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows solid red and you hear double beeps. You will hear a voice prompt saying “Factory reset”.
2. Within 5 seconds, press the          Jog         Dial to confirm        The headset will be restored to factory setting and switched off automatically. You will hear a voice prompt saying “Headset reset, good-bye”.
3. If you don’t press the Jog Dial within 5 seconds, the reset attempt is canceled and the headset returns to stand-by mode. You will hear a voice prompt saying “Canceled”.

FAULT RESET

When the SMH10 is not working properly or is in faulty status for any reason, you may reset it by pushing the pin-hole reset button at the back of the headset main unit. Insert a paper clip into the reset pinhole and press the reset button for a second with light pressure. The SMH10 will be switched off, and you have to turn the system back on and try again. However, this will not restore the headset to the factory default settings.

FIRMWARE UPGRADE

The SMH10  supports a firmware upgrade function. Please visit the Sena      Bluetooth website at www.sena.com to check the latest software downloads.

SENA BLUETOOTH CONNECTION CASE STUDIES

Case 1

Bluetooth Pairing Procedure

1. Mobile Phone Pairing
2. Multipoint Pairing
3. Intercom Pairing

Bluetooth GPS*

• zumo 220/350/550/660/665, TomTom Rider

Usage

• Mobile phone: phone calls, listening to music
• GPS: GPS instruction
• Intercom

Case 2

Bluetooth Pairing Procedure

• GPS – Mobile Phone Pairing
• Mobile Phone Pairing
• Intercom Pairing

Bluetooth GPS*

• zumo 550/660/665, TomTom Rider

Usage

• GPS
  • zumo 660/665: GPS instruction, phone call, listening to music zumo 550, TomTom
  • Rider: GPS instruction, phone call
• Intercom

Case 3

Bluetooth Pairing Procedure

• Mobile Phone Pairing
• Multipoint Pairing
• Intercom Pairing

Bluetooth GPS*

• zumo 220/350/550/660/665, TomTom Rider

Usage

• Mobile Phone: phone call
• GPS
  • zumo 660/665: GPS instruction, listening to music zumo 220/350/550,
  • TomTom Rider: GPS instruction
• Intercom

Case 4

Bluetooth Pairing Procedure

1. Mobile Phone Pairing
2. Mobile Phone Pairing
3. Intercom Pairing

Bluetooth GPS*

• Yupiteru, smartphone apps

Usage

• Mobile Phone: phone call
• GPS: GPS instruction
• Intercom

Case 5

Bluetooth Pairing Procedure

1. Mobile Phone Pairing 1 Mobile Phone Pairing
2. Mobile Phone Pairing 2 Mobile Phone Pairing
3. Intercom Pairing 3 Intercom Pairing

Motorcycle Bluetooth Audio System*

• BMW R1200RT, K1600GT, K1600GTL

Usage

• Mobile Phone: phone call
• Motorcycle Bluetooth Audio System: listening to music, GPS instruction
• Intercom

Case 6

Bluetooth Pairing Procedure

1. Mobile Phone Pairing
2. Mobile Phone Pairing
3. Multipoint Pairing
4. Intercom Pairing

Bluetooth GPS*

• zumo 220/350/550/660/665, TomTom Rider

Motorcycle Bluetooth Audio System*

• BMW R1200RT, K1600GT, K1600GTL

Usage

• Mobile Phone: phone call
• Motorcycle Bluetooth Audio System: listening to music
• GPS: GPS instruction
• Intercom

Case 7

Bluetooth Pairing Procedure

• Mobile Phone Pairing
• Multipoint Pairing
• Intercom Pairing

Usage

• Mobile Phone: phone call
• SR10: two-way radio, GPS guidance, Radar detecting signal
• Intercom

Case 8

Bluetooth Pairing Procedure

1. GPS – Mobile Phone Pairing
2. Mobile Phone Pairing
3. Mobile Phone Pairing
4. Intercom Pairing

Bluetooth GPS*

• zumo 220/350/550/660/665, TomTom Rider

Usage

• GPS: phone call, GPS instruction
• MP3 Player: listening to music
• Intercom

Case 9

 

Bluetooth Pairing Procedure

1. Mobile Phone Pairing
2. Mobile Phone Pairing
3. Mobile Phone Pairing
4. Multipoint Pairing
5. Intercom Pairing

Usage

• Mobile Phone: phone cal
• SR10: two-way radio, GPS instruction, Radar detecting signal
• SM10: listening to music/sharing
• Intercom

Case 10

Bluetooth Pairing Procedure

1. Mobile Phone Pairing
2. Mobile Phone Pairing
3. Mobile Phone Pairing
4. Multipoint Pairing
5. Intercom Pairing

Bluetooth GPS*

•  zumo 220/350/550/660/665, TomTom Rider

Usage

• Mobile Phone: phone call
• GPS: GPS instruction
• SM10: listening to music/sharing
• Intercom

FCC Compliance Statement

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:       

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device under part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference by one or more of  the following measures:

• Reorient or relocate the receiving antennae
• Increase the separation between the equipment and the receiver
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC RF Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.  End users must follow the specific operating instructions to satisfy RF exposure compliance. The antenna used for this transmitter must not transmit simultaneously with any other antenna or transmitter, except by FCC multi-transmitter product procedures.

FCC Caution

Any changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

CE Declaration of Conformity

This product is CE-marked according to the provisions of the R&TTE Directive (99/5/EC). Hereby, Sena declares that this product complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. For further information, please consult www. sena.com. Please note that this product uses radio frequency bands not harmonized within the EU. Within the EU this product is intended to be used in Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, The Netherlands, Portugal, Spain, Sweden, United Kingdom, and within EFTA in Iceland, Norway, and Switzerland.

Industry Canada Statement

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

• This device may not cause interference.
• This device must accept any interference, including interference that may cause undesired operation of the device.

Bluetooth License

The Bluetooth^® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sena is under license. Other trademarks and trade names are those of their respective owners. The product is compliant with and adopts the Bluetooth^®  Specification          3.0           and has successfully passed all interoperability tests that are specified in the           Bluetooth^®              specification.         However, interoperability between the device and other Bluetooth^®-enabled products is not guaranteed.

WEEE (Waste Electrical and Electronic Equipment)

The crossed-out wheel bin symbol on the product, literature, or packaging reminds you that all electrical and electronic products, batteries, and accumulators must be taken to separate collection at the end of their working life. This requirement applies to the European Union and other locations where separate collection systems are available. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please do not dispose of these products as unsorted municipal waste,  but hand them in at an official collection point for recycling.

SAFETY INFORMATION

Please ensure that the product is properly used by observing the warnings and cautions below to prevent any risk and/or damage to property.

Product Storage and Management

• Keep the product free of dust. It may damage the mechanical and electronic parts of the product.
• Do not store the product in high temperatures as this may reduce the life span of electronic devices, damage the battery, and/or melt plastic parts of the product.
• Do not store the product in cold temperatures. Abrupt changes in temperatures may cause condensation and damage electronic circuits.
• Do not clean the product with cleaning solvents, toxic chemicals, or strong detergents as this may damage the product.
• Do not paint the product. Paint may obstruct moving parts or interfere with the normal operation of the product.
• Do not drop or otherwise shock the product. It may damage the product or its internal electronic circuits.
• Do not disassemble, repair, or modify the product as this may damage the product and invalidate the product warranty.

Product Use

• In some regions, it is prohibited by law to ride motorcycles or bicycles while wearing headsets. Therefore be certain to comply with all relevant laws in the region before using the product.
• Use of the product at a high volume for a long period may damage your eardrums or hearing ability. Keep the volume at a modest level.
• Do not cause an impact on the product or touch it with sharp tools as this may damage the product.
• Do not use the product in high temperatures or apply heat to the product as this may cause damage, explosion, or           
• Keep the product dry and away from water. It may damage the product.
• Keep products away from pets or small children. It may damage the product or cause accidents.
• Do not use the product near a microwave oven or a wireless LAN device as this may cause malfunction or interference with the product.
• In any place where wireless communication is prohibited, such as hospitals or airplanes, turn off the power and refrain from using the product. In a place where wireless communication is prohibited, electromagnetic waves may cause hazards or accidents.
• Do not use the product near hazardous explosives. When there are near any explosion hazards, turn off the power and heed any regulations, instructions, and signs in the area.
• When using the product, drive at a low speed (slower than 35km/h) for safety. In addition, be certain to conform to laws regarding the use of communication devices while driving.
• Do not put the product where it may hamper the driver’s vision or manipulate it This may cause traffic accidents.
• Before driving, fasten the product to the helmet, and double-check that it is fastened. Separation of the product while driving may cause damage to the product or accidents.
• If the product is damaged, stop using it immediately. It may cause damage, explosion, or           

Battery

This product has an irreplaceable rechargeable battery inside. Therefore, when using the product, make sure to adhere to the following:

• Never separate the battery from the product as this may damage the product.
• The battery performance may be reduced over time with usage.
• In recharging the battery, make sure to use an approved charger provided by the manufacturer. Use of a non-approved charger may cause fire, explosion, leakage, and other hazards that may also reduce the lifetime or performance of the battery.
• Store the battery at temperatures of 15°C~25°C (59°F~77°F). Higher or lower temperatures may reduce the capacity and life of the battery or may cause temporary non-operation. Do not use the product in sub-zero temperatures, because it may cause a serious reduction of the battery performance.
• If you apply heat to the battery or throw it into the fire, it may             
• Do not use the product with a damaged battery. It may explode and/ or cause accidents.
• Never use a damaged charger. It may explode and/or cause accidents.
• Battery life may vary depending on conditions, environmental factors, functions of the product in use, and devices used with it.

PRODUCT WARRANTY AND DISCLAIMER

Limited Warranty
Sena Technologies, Inc. (“Sena”) guarantees product quality based on the technical specifications stated in the product manual,   and data regarding product warranty. Here, the product warranty extends to the product only. Sena will not be liable for any loss, damage of human life, or loss of property that may result from using the product beyond defective parts or flaws that occur due to problems in manufacturing.

Warranty Period
Sena guarantees free-of-charge replacements of defective parts of the product or flaws that may have occurred due to problems in manufacture for 2 years from the date of initial purchase.

Termination
Quality warranty of the product becomes effective on the date of initial purchase. In addition, the quality warranty of the product expires when the warranty period expires. However, in the following cases, the warranty will be terminated prematurely.

• In the event, the product has been sold or transferred to a third party.
• In the event, that the manufacturer’s name, serial number, product label, or other markings have been modified or             
• In the event, any unauthorized person has tried to disassemble, repair, or modify the product.

Notice and Waiver
By buying and using this product, you relinquish considerable legal rights including any claim for compensation for damages. Therefore, be certain to read and understand the following terms and conditions before using the product. Use of this product will constitute consent to this agreement and forfeiture of rights to all claims. If you do not consent to all the terms and conditions of this agreement, return the product for a refund. (Refer to the section “Return for Full Refund”.)

1. You agree that you, your descendants, legal proxies, successors, or transferees will not raise a permanent volitional request for any suit, claim, implementation, redemption, or similar action from Sena about any occasion such as difficulty, pain, suffering, inconvenience, loss, injury, or death which may occur to you or a third party during the use of this product.
2. You must completely understand and accept all risks (including those occurring due to any careless behavior of yours or others) that may occur during the use of this product.
3. You are responsible for ensuring that your medical condition permits usage of the product and that you are in sufficient physical condition for using any device that can be used with it. In addition, you must ensure that the product does not limit your abilities and that you can use it safely.
4. You must be an adult who can take responsibility for using the product.
5. You must read and understand the following warnings and alerts:

• Sena; together with employees, managers, partners, subsidiaries, representatives, agents,   supporting firms and suppliers, and sole sellers of Sena (collectively referred to as “the company”) recommend that, before using the product and similar devices of any brands including its derivative models, you collect any relevant information in advance and be entirely prepared in terms of weather,  traffic situation, and road conditions.
• When you use the product while operating any vehicle or equipment such as motorcycles, scooters, mopeds, ATVs, or quadbikes (from now on called “transportation means”), you must take complete caution regardless of the location of such operation.
• Use of the product on the road may cause such risks as fracture, serious disability, or death.
• Risk factors, which may occur when you use the product, may be due to errors of the manufacturer, its agents, or third parties which are involved in the manufacturing.
• Risk factors, which may occur when you use the product, may be unforeseeable. Therefore, you must take full responsibility for any damage or loss caused by all risk factors which may occur when using the product.
• When you use the product, use good judgment; never use it under the influence of            

6. You must read and completely understand all terms and conditions of legal rights and warnings that are involved in using the product. In addition, usage of the product constitutes acceptance of all terms and conditions regarding waiver of rights.

Warranty Exclusions

Reasons for Limited Liabilities
If you do not return the product after purchasing it, you relinquish all rights to liabilities, loss, claims, and claims for reimbursement of expenses (including attorney’s fees). Therefore, Sena will not be liable for physical injury, death, or any loss or damage of transportation means, possessions, or assets that belong to you or third parties that may have occurred while you use the product.

Further, Sena will not be liable for any substantial damage not related to the condition, environment, or malfunction of the product. All risks related to the operation of the product depend entirely on the user regardless of its use by the initial purchaser of a third party. Use of this product may violate local or national laws. In addition, be aware once again that the correct and safe use of the product is entirely your responsibility.

Limitation of Liability
TO THE FULL EXTENT ALLOWED BY LAW, SENA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED ON CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SENA OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT SENA’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE. IN ANY CASE, THE TOTAL COMPENSATION LIABILITIES OF SENA OR ITS SALES AGENTS SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT BY THE PURCHASER. 

Liabilities Disclaimer
In addition to damages that may occur due to the use of the product, Sena will not be liable for damages to the product that occur due to the following events.

• In the event, the product is misused or used for purposes other than its intended purposes.
• In the event, the product is damaged because the user does not follow the content of the product manual.
• In the event, the product is damaged because it has been left unattended or has undergone any other accident.
• In the event, the product is damaged because the user has used any parts or software which are not provided by the manufacturer.
• In the event, the product is damaged because the user has disassembled, repaired, or modified it in such a way as is not explained  in the product  
• In the event, the product is damaged by a third party.
• In the event the product is damaged due to Acts of God (including fire, flood, earthquake, storm hurricane, or other natural disaster).
• In the event, the surface of the product is damaged by use.

Warranty Service

To obtain product warranty service, send the defective product, at your expense, to the manufacturer or the seller along with proof of purchase (a receipt that shows the purchase date, a product registration certificate from the Website, and other relevant information). Take necessary measures to protect the product. To get a refund or replacement, you must include the whole package as it was purchased.

Free-of-charge Service
Sena will provide free-of-charge repair or replacement service for the product when product defects occur within the scope of the product warranty during the warranty period.

Return for Full Refund

Should you not agree to the terms and conditions explained above, you may return the product for a full refund. To get a refund, within 14 days from the purchase date, you must return the product to the seller in such a condition as it was purchased. Unless you return the product within 14 days from the purchase date, you will have read and agreed to all the terms and conditions explained above, and Sena will not be liable for any claim for damages related to the product.

 

FAQS About Sena SMH10-11 Motorcycle Bluetooth Headset

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