DE POORTERE 9125 Atlantic Streaks Nassau Red Rug
Maintenance tips
Daily maintenance
Vacuum cleaning
It is important for the lifespan of your Ecorug to vacuum it from the day of purchase at least once per week. Check at least monthly whether the dust filter should be cleaned or the vacuum cleaner should be replaced.
Cleaning manually with James Interior Cleaner
You can manually clean your Ecorug yourself using a cotton terry towel and the ‘James Interior Cleaner’ detergent provided by our partner James. https://www.james.eu/en/products/james-interior-cleaner/ If, from the day of purchase, you treat your Ecorug regularly with James Interior Cleaner, your Ecorug will stay looking nice longer. James Interior Cleaner is a surface cleaning solution that effectively maintains your Ecorug’s fibers.
It will help keep your Ecorugs fresh, and prevent them from looking grayish, allowing you to enjoy them for a longer period. You can decide whether it is necessary to (locally) clean your Ecorug. Spray James Interior Cleaner on your Ecorug and then rub it dry with a dry white terry towel, using wide sweeping strokes. If you see the soiling coming off the carpet, then you may continue the cleaning. Wine tiding a cotton cloth.
Beating the rug
If your Ecorug is easy to pick up, shake it outside and then hang it on a clothesline and beat it, preferably on its back. Afterward, bring it back inside and vacuum it following our daily maintenance instructions.
Professional cleaning
If you choose to have your Ecorug professionally cleaned at a dry cleaner, please provide them with the link to this document so that they can follow the washing and maintenance recommendations (see ‘Interim Maintenance by a professional cleaner’ section).
Interim maintenance by a professional cleaner
Your Ecorug is eligible for interim cleaning when the creation of walkways by local soiling be- becomes so disturbing that vacuum-cleaning does not give a satisfactory result anymore. If you cannot or if you do not wish to clean your Ecorug manually with James Interior Cleaner, it can also be cleaned by a professional cleaning company.
Below, you will find the cleaning methods to apply:
Pad cleaning (single disc machine only)
Pad cleaning (Bonnet system) can be performed on your Ecorug with a single disc machine equipped with a Bonnet pad and proper detergent.
- If necessary, first thoroughly clean your Ecorug using a vacuum cleaner with an adjustable floor nozzle.
- Spray approximately 100 ml/m. of detergent on your Ecorug. We recommend using the ‘James Cleanstar’ detergent provided by our partner, James. https://www.james.eu/en/products/james-cleanstar-can/
- Then, clean your Ecorug using a single disc machine fitted with the appropriate Bonnet pad. To avoid burning the yarns, the machine should be operated at low speed (between 120 and 180 rpm).
- To avoid brown stains on your Ecorug, furniture may exclusively be placed back on a dry carpet.
Spray extraction
Cleaning by spray extraction can be performed on your Ecorug.
- If necessary, first thoroughly clean your Ecorug using a vacuum cleaner with an adjustable floor nozzle.
- Spray approximately 100 ml/m. of detergent on your Ecorug. We recommend using the ‘James Cleanmaster’ detergent provided by our partner, James. https://www.james.eu/en/products/james-cleanmaster/
- Then, clean your Ecorug using a spray extraction machine equipped with a steel bar with nozzles with a flushing power of 12 liters of water per m. maximum.
- To avoid brown stains on your Ecorug, furniture may exclusively be placed back on a dry carpet.
Persistent stains
Treat as per the instructions on the James Staindisc or the James website (https://www.james.eu/ en/). Via this link, you can find more than 5000 different stain solutions! James Stainwonder, James Stainspray, and James Interior Cleaner have been tested on our Ecorugs. If you have any doubts about the treatment, do not take any action at all and let the stain dry. Consult the James website https://www.james.eu/en/, mail to james@james.eu, or call the James line for more advice at +31 77 727 80 00
Washing instructions
Machine wash
Your Ecorug can be machine-washed!
To wash your Ecorug, please follow the below instructions:
- Remove the label on the back of your Ecorug, but keep it: you will need it to benefit from our ‘Take Back Program’.
- Wash your Ecorug by hand or in a machine with a maximum washing temperature of 30°C, using a gentle or moderate wash program, with reduced spinning (maximum 600 rpm).
- DO NOT tumble dry your Ecorug. Higher drying temperatures can affect its colors.
- Dry your Ecorug by dripping/drying it flat or hanging it indoors to prevent sunlight from altering the colors.
- DO NOT iron your Ecorug. It is not necessary, and the high ironing temperature could damage it.
- DO NOT bleach your Ecorug, as this may alter its colors.
When machine washing, it’s possible that the heat-sealed band on your Ecorug may partially detach (see photo). In this case, you can reattach it by placing it back in position and ironing it at a low temperature (maximum 110°C). Ironing is only allowed for this purpose, as it is done on the back of the product.
This ironing must be done on an ironing board. It is also possible to observe slight wear and tear in the back ofthe product during washing (see photo). This is entirely normal and has no impact on the visible side or quality of the product.
Prevention
Prevention is better
Place a rug in front of your house’s entrance to trap dirt. Change your air filters to reduce suspended dust particles. Do not install your Ecorug outdoors; its polyester fibers are not treated to withstand prolonged exposure to daylight and rain. Regularly flip your Ecorug 180° to alternate the side most exposed to foot traffic; this way, your Ecorug will age more evenly. To store your rug, always roll front side out, wrapping it in a cloth for optimal protection. Do not fold or store your rug in a tight plastic bag. In case the floor in your house is partly hard flooring (wood, stone, natural stone), please pay attention to the following:
after cleaning the floor with soap, rinse it carefully using clean water. Dried-up soap residues off a hard floor can be transported to rugs by shoe soles and the soles of feet. These sticky soap residues cause the carpet to become soiled quickly. After cleaning the floor, make sure the space under your Ecorugs completely dries up. Any residues can change the characteristics of the Ecorug’s top or bottom side. De Poortere is not responsible for the damages on the floor. To make sure your floor is protected, please use a certified underlay.
Maintenance and stain removal
You can find more information about the maintenance of all our collections, as well as tips for stain removal, on our partner James’ website https://www.james.eu/en/
CO Take Care Program
Because we’re committed to protecting the environment for future generations and so we’ve taken the step to crafting a collection that’s more sustainable and which lets us guarantee that our rugs are not only high quality, but also fully recyclable.
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