Arlo Pro 4 Spotlight Camera User Manual

Arlo Pro 4 Spotlight Camera

About Arlo
Arlo Technologies, Inc. is a leading company in the field of smart home security and surveillance solutions. Founded in 2014, Arlo is dedicated to creating innovative and user-friendly products that help protect and monitor homes and businesses.

Arlo offers a range of wire-free and wire-connected cameras, video doorbells, and security lighting systems. Their products are designed to provide high-quality video monitoring, motion detection, two-way audio communication, and remote access through mobile apps or web browsers.

One of the key features of Arlo’s products is their wireless functionality, which allows for easy installation and flexibility in camera placement. Arlo cameras are powered by batteries or through wired connections, and they connect to a central hub or directly to the internet for remote viewing and control.

Get to Know Your Camera

Rest easy knowing your home is protected, whether you’re there or away with Arlo Pro 4. With no wires, your camera connects directly to your WiFi network so you can easily install it in minutes. See more details with color night vision, an integrated spotlight, and a wider field of view.

Get the Arlo app

Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices.

Note: If you already use the Arlo app, make sure that you’re using the latest version. To find out if an update is available, go to the app store and search for Arlo.

Meet your Pro 4 Spotlight Camera

Your camera consists of two parts: the camera with a battery compartment, and the housing.

Pro 4 Spotlight Camera features

• 2K video with HDR. Zoom in on objects and see clearer details and colors in 2K HDR.
• Color night vision. See what’s lurking with color night vision or black and white.
• Integrated spotlight. Light up the night and ward off unwelcome guests.
• Fast and easy wire-free setup. Magnetic mount makes it easy to install and adjust.
• 160 degree view. Keep an eye on more of what matters with a wider field of view.
• Magnetic charging. The fast charging cable easily snaps into place.
• 2-Way Audio. Hear and speak to visitors clearly with superior audio quality.
• Built-in smart siren. Trigger your siren remotely or automatically during an event.
• Rechargeable battery. Convenient and long-lasting takes the expense out of security.

Accessories

Your Pro 4 Spotlight Camera works with these accessories, which are sold separately:

• SmartHubs and base stations. You can connect the camera with WiFi to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000. See the WiFi connection options for your camera on page 19.
• Additional charging options:
  • Solar Panel Charger. Connect an Arlo Solar Panel charger to your camera and harvest power from the sun to keep your camera battery charged. See Solar Panel charging on page 78.
  • Rechargeable battery. Keep fully charged spare batteries (sold separately) on hand.
  • Dual Charging Station. Quickly charges up to two batteries at the same time. For more information, see Charge batteries in the Arlo Dual Charging Station (sold separately) on page 76.
  • Magnetic charging cable. Longer 8’ magnetic charging cable.
• Outdoor power cable. An outdoor weather-resistant cable that powers your camera instead of using batteries
• XL Battery & Housing. Upgrade your Arlo Pro 4 with a high-capacity battery.
• Anti-Theft Mount. A lockable mount prevents the camera from being rotated and removed.

Get Started

Use the Arlo app

The free Arlo app helps you complete the setup and guides you through the installation process.

• Open the Arlo app and connect to your WiFi network. If you don’t have the app, you can download it and create your Arlo account. Once you set up your Arlo account, you can access it from the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.
• Open the Arlo app and connect to your WiFi network. Then select Add New Device and add your camera.

Insert the battery

The Pro 4 Spotlight Camera consists of two parts. The camera part is where you insert the battery. The housing protects the camera.
Note: The battery comes partially charged. We recommend that you fully charge the battery before using your camera. See Charge your camera battery on page 76.

To insert the battery:

1. Align the battery and insert it into the battery compartment. The battery only inserts one way. The LED on the camera blinks blue.
2. Insert the camera into the camera housing by pushing down on both the left and right sides of the camera until it clicks into place.

Check the LED

The camera LED lights when the camera is powered on. The LED changes color and blinks depending on the battery charge and indicates the status of activities such as pairing the camera and updating the camera firmware.

• Slow blinking blue. The camera is in the process of pairing with the SmartHub.
• Fast blinking blue. The camera is paired with the SmartHub.
• Blinking amber. The camera is out of range, a connection error occurred during pairing, or the camera battery charge is low (15% or less).
• Alternating blue and amber. The camera failed to pair with the SmartHub, or a firmware update is in process, or a reset is in process.

Find a good location for your camera

Select a location for your camera with a clear vantage point to fully optimize the wide field of view. For the best experience, choose a location with a strong WiFi signal. You can check the WiFi signal strength in the Arlo app. For information about WiFi connections, see WiFi connection options on page 19.

Wall-mount your camera with the magnetic mount

Your Pro 4 Spotlight Camera comes with a magnetic-based camera mount. The mount has a built-in groove where you can hide your cable and provide strain relief if you want to keep the camera mounted and plugged into a wall source.

To install a magnetic mount:

1. Select a location for the mount up to 6.5 feet (1.9 meters) high.*
2. Fasten the mounting screw into a wall.
   If you’re working with drywall, use the plastic drywall anchor that we provide. Use the plastic stopper to help guide how far to screw it into the wall.
3. If you’re using your camera connected to a charging cable, wrap the excess charging cable around the back of the mount.
4. Snap the magnetic mount onto the screw and the stopper. The mount clicks into place.
5. Attach your camera to the wall mount. The magnet in the mount holds the camera onto the mount.
6. Adjust the camera to your preferred viewing angle.

Note: You can replace the battery in your camera without removing the camera housing from the mount.

Install an optional outdoor mount (sold separately)

1. Place the outdoor mount and secure it with screws.
2. Attach the camera to the mount.
3. Adjust the camera angle.

WiFi Setup and Connections

When you install and set up your camera, the Arlo app guides you through the process of connecting the camera to your router’s 2.4 GHz WiFi network or to an optional Arlo SmartHub or base station.

WiFi connection options for your camera

When you install your camera you can connect it directly to your router’s 2.4 GHz WiFi band, or you can connect the camera with WiFi to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000.
An Arlo SmartHub or base station isn’t included in the package with your camera. They are sold separately. Using your camera with a SmartHub or base station gives you access to these additional features:

• 2K local streaming and 2K local recording
• Auto Zoom and Tracking
• CVR (with a subscription)
• Use local storage on an SD card in a VMB5000 SmartHub or on a USB storage device connected to the SmartHub VMB4540 or base station VMB4500 or VMB4000.
• Use remote access for SmartHubs VMB5000 and VMB4540.

After you install and set up your camera, you can move its WiFi connection from your router to a SmartHub or base station. You can also move your camera’s WiFi connection from a SmartHub or base station and connect it directly to your router’s 2.4 GHz WiFi band. To do this, you must remove the device from your account and reinstall it through the Arlo app, selecting the appropriate option to move back and forth.

Tips for optimal WiFi performance

The distance between WiFi devices can affect the WiFi signal:

• Maximum recommended distance. We recommend that you place your floodlight within 300 feet (90 meters) of your WiFi router. The maximum line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major obstruction between the camera and the router.
• Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2 meters) between your camera and any Arlo cameras that you install.

These materials can reduce WiFi signal strength if they are located between WiFi devices:

• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a fish tank or water heater

Connect your iOS (Apple) device to a 2.4 GHz network

1. Unlock your device and tap Settings.
2. Tap Wi-Fi, near the top of the list of Settings options.
3. Turn on WiFi by tapping the switch next to Wi-Fi at the top.
   Note: WiFi is activated when the switch is green.
4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network. When you’re connected to the WiFi network, a blue checkmark appears to the left of the network name.

Connect your Android device to a 2.4 GHz network

1. Unlock your device and tap Settings.
2. Tap Network & Internet> Wi-Fi.
3. Turn on WiFi by tapping Use WiFi at the top.
4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network. When you’re connected to the WiFi network, the word Connected appears under the network name.

The SmartHub LED

The SmartHub LED located on the front panel indicates the status of the SmartHub.

The LED blinks once when the SmartHub is first powered on. Then the LED lights as follows:

• Solid blue. The SmartHub is connected to the internet.
• Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is connecting with a camera.
• Fast blinking blue. The SmartHub is paired with a camera.
• Solid amber. An error occurred or something is wrong with the connection.
• Slow blinking amber. The SmartHub can’t connect to the camera. The camera can’t be found, is out of range, or another connection error occurred.
• Alternating blue and amber. A firmware update or a reset is in progress.

Connect an optional Arlo Base Station with Siren

You can connect your camera directly to your home router’s 2.4 GHz WiFi network, or you can connect your camera to an Arlo SmartHub or Base Station with a siren. Your camera is compatible with Base Station with Siren models VMB4500 and VMB4000. The base station uses an Ethernet cable to connect to your router. The Arlo app guides you through the steps to install and set up your base station.

1. Connect the base station to your router with an Ethernet cable.
2. Connect the AC adapter to the base station and plug it in. The LED on the front of the base station lights.

Move your camera’s WiFi connection to a SmartHub or base station

You can change your camera’s WiFi connection from your router to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000.

To add a SmartHub or base station and connect your camera:

1. Open the Arlo app.
2. Add the SmartHub or base station to the same Arlo account that your camera was originally connected to. If you’re using a trial Arlo subscription associated with this account, doing this keeps the trial active so you don’t lose it.
3. Follow the Arlo app instructions to set up your SmartHub or base station and connect it to the internet.
4. Tap Settings > My Devices.
5. Select your camera.
6. Scroll down and tap Remove Device. Your device is reset and removed from your account.
7. From My Devices, tap Add New Device.
8. Follow the Arlo app instructions to add the camera.
9. When the Arlo app detects your SmartHub or base station, follow the instructions to connect your camera to your SmartHub or base station.

Use your Pro 4 Spotlight Camera

When you open the Arlo app, the Devices page displays your camera feeds.

Turn the camera spotlight on and off manually

You can use your Pro 4 Spotlight Camera’s spotlight at night for better video quality. When your camera is armed and detects motion at night the spotlight turns on automatically. You can also adjust the spotlight behavior and turn it on and off.

1. Open the Arlo app.
2. Tap the camera feed.
3. Tap Spotlight.
4. To adjust the brightness, tap and hold the icon and adjust the slider.
5. To turn off the spotlight, tap Spotlight.

View your camera feeds

1. Open the Arlo app.
2. Tap Play on the camera feed. The camera feed updates and camera feed icons display.
3. To stop viewing and listening to the live feed, tap Stop.

Pan and zoom your video feed

1. Open the Arlo app.
2. Tap Play on the camera feed.

Modes, Rules, and Alerts

You can arm or disarm your Arlo cameras and devices. When your camera is armed, it detects motion and sound. Modes and rules let you tell your Arlo system what to do automatically in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert.

Arm or disarm all your Arlo devices

1. Open the Arlo app.
2. Tap Modes.
3. Tap Arm All Devices or Disarm All Devices.

Modes
Arlo modes give you control over how your cameras respond to motion or sound. For example, you might want to turn on a different mode when you’re on vacation. Modes let you tell your Arlo cameras to respond differently at different times. You can create your own modes, but the Arlo app comes with these modes:

• Armed. Detection is on for this camera.
• Disarmed. Detection is off for this camera.
• Schedule. Manage detection based on a schedule.
• Geofencing. You can arm, disarm, or resume a schedule mode when you arrive at, or leave, a given location based on your mobile device location.

You can customize the Armed and Schedule modes and you can add new modes. You might want to create a mode in which some cameras are active but others aren’t. For example, when you’re sleeping, you might want to arm your outdoor camera and disarm your indoor camera. You can create different modes for the same camera, but the camera can only use one mode at a time.

Select a mode

You can select a mode or set modes to activate according to a schedule.

1. Open the Arlo app.
2. Tap Mode.
3. Select your camera or your optional Arlo SmartHub or base station, if you use one. A list of modes displays.
4. Tap a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it.

Mute Notifications

Mute Notifications temporarily silences push notifications to your mobile device, while videos continue to be recorded. This is great for a party when you don’t need to be notified of friends in your backyard. You can mute notifications from the Arlo app. If you use Arlo Secure, you can also activate Mute Notifications directly from push notifications.

To mute notifications:

1. Open the Arlo app.
2. Tap Settings > Mute Notifications.
3. Select the length of time to mute notifications. A message displays confirming that you are muting notifications. The Mute Notification status shows the amount of remaining time until notifications resume.

To unmute notifications

1. Open the Arlo app.
2. Tap Settings > Mute Notifications > Unmute. The Mute Notifications status changes to Off.

Rules for modes

Each mode uses one or more rules to control your Arlo system. You can set these options.

• Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms.
• Action device. The action device responds to motion or sound detection on the trigger device. For example, you might want your backyard camera or your driveway camera to trigger your door camera to start recording video. You decide what action each camera takes when motion or sound is detected.
• Notifications. When a trigger is detected, Arlo can send you push notifications, email alerts, or both. You can also send email alerts to friends, family members, pet sitters, or anyone who might need to respond when a camera is triggered.

Geofencing with multiple mobile devices

Arlo Geofencing works with multiple mobile devices. Arlo uses the first-in, last-out principle to manage households where more than one person uses geofencing. If everyone leaves home with their mobile devices, this triggers an away state. Since no one is inside the geofence, your cameras are armed. When the first person comes home (first in), their mobile device is now inside the geofence, triggering the home state and your cameras are disarmed. If one person leaves, but another is still home, the cameras stay disarmed in the home state until the last person leaves (last out). We recommend that you enable geofencing only for the mobile device that each person carries every day. For example, if you use a smartphone and a tablet, and you take your phone when you leave, set your phone as an Enabled Device in your Geofencing settings. Don’t set your tablet as an enabled device, because Away mode won’t be triggered when you go out and leave your tablet at home.

The Geofencing mode only changes from Home to Away when all enabled mobile devices are outside the Device Location in your Geofencing settings. To review which mobile devices participate in geofencing, open the Arlo app and check the Enabled Devices page in Geofencing settings (under the SmartHub in the Modes section of the Arlo app). Remove any devices that you don’t want to trigger Home/Away mode changes.

Make sure that these conditions are met:

• Your Arlo devices are online.
• Geofencing is enabled.
• Your friends and family’s mobile devices are added to your account. For information about enabling or disabling your friends’ devices, see the following section.
• (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device.

Enable or disable geofencing for friends’ mobile devices

1. Open the Arlo app.
2. Tap Mode.
3. Select your camera or your optional Arlo SmartHub or base station, if you use one. A list of modes displays.
4. Tap Edit next to Geofencing.
5. Tap Enabled Devices. A list of mobile devices displays. A check mark appears next to the device name when geofencing is enabled.
6. Tap one or more mobile devices. The device location displays as either In Zone, Out of Zone, or Unavailable (if there’s an issue contacting that device).
7. To disable geofencing, tap the mobile device again. The check mark disappears when geofencing is disabled.

Custom modes
You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode. You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts. You can also use Schedule mode to activate modes automatically at different times of the day or week. (See Schedule your camera rules on page 40.)

Add a mode

1. Open the Arlo app.
2. Tap Mode.
3. Select your camera or your optional Arlo SmartHub or base station, if you use one. A list of modes displays.
4. Tap Add a Mode.
5. Enter the mode name and tap Next.
6. Select the trigger device and tap Next. This is the camera that detects motion and/or sound.
7. Enter the trigger device settings for the When motion is detected and When audio is detected sections and then tap Next.
8. Use the slider to set the motion sensitivity for the trigger device and tap Next.
   Higher motion sensitivity settings usually trigger your camera to capture videos more frequently.
9. Set the audio sensitivity for the trigger device and tap Next.
10. Select an action device and tap Next. This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device.
11. Select an action and tap Next. You can select Record Video, Turn Alarm On, or Do Nothing. If you’re using a computer web browser, you can also specify the recording time setting.
12. Select the notifications for Arlo to send when motion or audio is detected and then tap Next.
13. Review your settings and tap Save.

Access Your Arlo Account

Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.

Two-step verification

All Arlo users must have two-step verification enabled to access their accounts. This is to protect your data and add an extra layer of security to your Arlo account. We recommend setting up two-step verification as soon as you create your Arlo account, or as soon as the Arlo app prompts you to set up two-step verification. Two-step verification helps protect your Arlo account by adding another step of authentication when you log in. Arlo will verify your identity any time you sign in with a new device. You can have up to five different trusted devices, phone numbers, or email addresses to verify your Arlo account login.
Note: Before you set up two-step verification, make sure that you can log in to the email address associated with your Arlo account. Your account email is always used as a backup option to log in to your account.

How two-step verification works

To sign in with two-step verification, you must first correctly enter your email address and password. Then, you must verify your identity with a security code (delivered by SMS text message or email) or confirmation from an already trusted device. Requiring two pieces of information helps to prevent any unwanted login, even if someone has your Arlo account password.

Trusted device push notifications

You can trust a device on your account so that you never have to verify your login with a push notification or text message when you log in on the trusted device. When a non-trusted device attempts to log in to your Arlo account on a new device, Arlo sends a push notification to a trusted (and currently logged-in) iOS or Android device. Tap the push notification on the trusted device to approve or deny the login. This is the simplest and most secure option to get started with two-step verification.

SMS text message

When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the login.

Email

If you can’t access your account with a trusted device or push notifications, or if you can’t receive SMS text messages, you can request to have a security code sent to the email associated with your Arlo account.

Set up a two-step verification

1. Make sure you can log in to the email that you’re using for your Arlo account. Email is your backup two-step verification option.
2. Open the Arlo app.
3. Tap Settings > Profile > Login Settings > Two-Step Verification.
4. Tap the switch next to Enable.
5. Select your verification method.
6. Follow the Arlo app instructions to complete your two-step verification setup.

Add a phone number or device to the two-step verification

1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification.
4. To add a phone number, tap Add SMS Verification and enter the phone number.
5. To add a trusted device, tap Add Trusted Device.

Remove a phone number or device from the two-step verification

1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification.
4. Tap the trashcan icon next to a phone number or trusted device.

Customize your profile

You can enter your name, add a profile photo and home address, and opt in or opt out of Arlo news and support updates.

Add a profile picture

1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Profile > Edit Profile.
4. Tap the profile picture at the top of the page.
5. Select Take Photo or Choose from Library.
   Note: If you already have a profile picture, you can also select Remove Current Photo.
6. Upload your preferred profile picture.
7. Tap Save at the bottom of the page.

Edit profile settings

You can enter your name, add a profile photo and home address, and opt in or opt out of Arlo news and support updates.

1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Profile > Edit Profile.
4. Enter your profile settings.
5. Tap Save at the bottom of the page.

Change your Arlo password

You can change your password in the Arlo app or by logging in to my.arlo.com.

1. Open the Arlo app.
2. Tap Settings.
3. In the ACCOUNT section, select Profile > Login Settings.
4. Enter your old password.
5. Enter a new password and then confirm it.
6. Tap Change Password.

Your new password is saved.

Reset a forgotten password

If you forgot your Arlo password, you can reset it with a verified email address.

1. Open the Arlo app.
2. Tap Forgot Password?.
3. Enter your email address.
4. Tap Send Email.
   An email is sent from alerts@arlo.com to your verified email address.
5. Tap the link provided in that email.
6. Enter a new password.
7. Tap Submit.

Your password is reset.

Grant access to friends

You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorites, delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account. You can select which cameras friends can see and what administrative rights are available to them.

Friends without access rights can:

• Play and view library content.
• View live footage.
• Zoom and drag video footage.
• Control brightness.
• Enter full-screen view.

Friends who are granted access rights can also:

• Play and pause video footage.
• Record video footage.
• Mute the speaker.
• Access and change modes.
• View motion detection statuses.
• Manually record.
• Take snapshots.
• Mark as a favorite, share, download, and delete video footage.
• Use a camera’s microphone.

Change Your Settings

You can use the Arlo app to view and change the settings for your Arlo devices.

Camera settings

You can view or change the settings for each camera using either of these methods:

• Tap Settings > My Devices and select the camera
• Tap the Menu icon or the Device Settings icon below the camera feed.

Change the time zone

1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Time Zone.
5. Tap a time zone.
   If you’re using a mobile device, your settings are saved.
6. If you’re using a computer, click Save.

Auto Zoom and Tracking

To use Auto Zoom and Tracking and local live streaming, you need a Pro 4 Spotlight Camera paired with an optional Arlo SmartHub or base station (VMB5000, VMB4540, VMB4500, or VMB4000, sold separately).
When your camera detects motion, cloud motion recording is triggered. When Auto Zoom and Tracking is on, your camera zooms in on the object and tracks its movement while the motion is within its field of view.

If you’re viewing a live stream recording, you can zoom in to any point of the Auto Zoom and Tracking recording. Your camera uses its advanced image sensor to enhance the image quality of the zoomed-in area. (The zoomed-in image is in 1080p video resolution.) Your camera automatically creates a curated Auto Zoom and Tracking clip. To access Auto Zoom and Tracking clips, tap Library in the Arlo app to view your library. If you’re viewing a live stream recording, you can zoom in to any point of the Auto Zoom and Tracking recording. Your camera uses its advanced image sensor to enhance the image quality of the zoomed-in area. (The zoomed-in image is in 1080p video resolution.)
Note: If you pair your camera to an Arlo SmartHub or base station (sold separately), and you turn on Local 2K Live Streaming, the Arlo app automatically turns off Auto Zoom and Tracking. The reverse is also true. If you turn on Auto Zoom and Tracking, the Arlo app automatically turns off Local 2K Live Streaming.

To turn on Auto Zoom and Tracking:

1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Tap Video Settings.
5. Tap Auto Zoom and Track.

Restart the camera from the Arlo app

1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Scroll down to the bottom of the page and tap Restart.

View device information

You can view the firmware version, hardware version, and the serial number.

1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the device.
4. Tap Device Info.

Remove a device from your account

1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Tap the camera.
4. Scroll down and tap Remove Device.

SmartHub or Base Station USB Storage

The Arlo SmartHub VMB4540 and Base Station with Siren VMB4500 and VMB4000 include one or two USB ports on the rear panel. If you use your camera with a SmartHub or base station you can use this feature.

You can connect a USB storage device to the USB port and store your Arlo recordings both in the cloud and on the USB device. If the SmartHub or Base Station with Siren isn’t connected to the internet, recordings continue to be saved on your USB storage device. If you’re using an active live stream connection between a Pro 4 Spotlight Camera and a SmartHub, you can record to a USB storage device in 1080p. For 2K Local Live Stream from a Pro 4 Spotlight Camera, the SmartHub automatically records to a USB storage device if one is connected. Your Arlo app notifies you when the connected USB storage device is low on storage space or is full.

USB storage device format

The SmartHub supports these file formats for local storage:

• FAT16
• FAT32
• ExFAT
• ext2FAT
• ext3FAT
• ext4FAT
• HFS+

The minimum USB drive size is 16 GB and the maximum-size drive that those file systems support is 2 TB. The SmartHub supports USB 2.0-compatible devices. Not all HDDs are compatible with the SmartHub. If you’re not sure, consult the manufacturer of the HDD.

Safely eject a USB storage device

If you remove a USB device while information is being recorded on it, the USB device might become permanently unusable or the files on the USB device might be corrupted.

1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Local Storage.
3. Tap Safely Eject USB Device.
4. Wait for the Unmounting USB storage device progress message to close.
5. Disconnect your USB storage device from your SmartHub. Do not interrupt power to the SmartHub or remove the USB device while unmounting the USB device.
6. The USB icon changes to gray indicating that no USB device is connected. USB recording is disabled until you connect another USB device.

View videos on a USB device

Video clips on USB storage devices don’t display in the Arlo app, but you can use a Windows-based or Mac computer to view the clips.

1. Safely eject the USB storage device.
2. Connect the USB storage device that you ejected to a Windows-based computer or a Mac computer.
3. Wait for the USB storage device to appear in the list of available drives on your computer, and then open the drive folder to view the files on your USB storage device.
4. Open the Arlo folder. Recorded videos are saved in this folder in MP4 format. Video files are named according to this system: camera serial number_video number_date_video clip tag. Dates are in the format YYYYMMDD.

Note: If you’re unable to play MP4 files on your computer, update your media player software to the latest version and try again.

SmartHub SD Card Storage

The SmartHub model VMB5000 supports SD card storage. If you use your camera with the SmartHub VMB5000, you can use this feature. You can insert a microSD card into the slot in your SmartHub VMB5000 and store your Arlo recordings both in the cloud and on the SD card. If the SmartHub isn’t connected to the internet, recordings continue to be saved on the microSD card. If you have an active live stream connection between an Arlo Ultra camera and a SmartHub, you can record to a microSD card. Your Arlo app notifies you when the SD card is low on storage space or is full.

MicroSD card format

Your SmartHub accepts SDHC or SDXC microSD cards. We recommend using microSD cards with a minimum of 16 GB capacity, Speed Class 10, UHS-1, and V10. Your Arlo SmartHub supports up to Class 10 UHS-3 V90.
If your microSD card isn’t formatted or is formatted with an incompatible file system, you can use your Arlo app to format the microSD card. See Format a microSD card on page 71.

Insert a microSD card

1. Insert the microSD card into the slot on the bottom of the SmartHub.
2. Press the edge of the microSD card until it’s completely seated in the slot.

Safely eject an SD card

It’s important to safely remove the microSD card from your SmartHub. If you remove an SD card while information is being recorded on it, the SD card might become permanently unusable or the files on the card might be corrupted.

1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Local Storage.
3. Tap Safely Eject SD Card.
4. Wait for the Unmounting SD Card progress message to close.
5. Remove the SD card from your SmartHub by pressing on the edge of the card until it ejects. Do not interrupt power to the SmartHub or remove the SD card while unmounting the SD card.
6. The SD card icon changes from amber to gray indicating that no microSD card is in the slot. Arlo SD card recording is disabled until you insert another SD card.

View videos on a microSD card

To view Arlo videos saved on a microSD card, you must remove the microSD card from your SmartHub and use a microSD card reader. The microSD card reader can be part of your computer or a memory card reader with a USB or micro USB connector. If you purchase an SD card reader, make sure that you choose one that can read microSD cards.

1. Safely eject the microSD card. For more information, see Safely eject an SD card on page 71.
2. Insert the microSD card into the slot in your card reader.
3. Wait for the microSD card to appear in the list of available drives on your computer, and then open the drive folder to view the files on your microSD card.
4. Open the Arlo folder. Recorded videos are saved in this folder in MP4 format. Video files are named according to this system: camera serial number_video number_date_video clip tag. Dates are in the format YYYYMMDD.

Note: If you’re unable to play MP4 files on your computer, update your media player software to the latest version and try again. You can also download a free universal multimedia player, such as VLC.

Arlo Connect

Use Arlo with Amazon Alexa

With the Arlo Skill and Alexa, you can access your Arlo devices using voice commands and view a live camera feed on your Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras. To use the Arlo Skill, you need a connected Pro 4 Spotlight Camera and one of these Amazon devices:

• Echo Show
• Echo Spot
• Echo Dot
• Echo, Echo Plus
• Fire tablets (7th generation or newer)
• Fire TV (all generations)
• Fire TV stick (second generation only)
• Fire TV Edition smart TVs

Enable the Arlo Skill

Make sure that your Pro 4 Spotlight Camera is powered on and connected to the cloud. Enable the Arlo skill in one of these ways:

• Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link your Arlo account with your Alexa account.
• In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account with your Alexa account.

Use the Arlo Skill

After you enable the Arlo Alexa Skill, you can try using these commands:

• “Alexa, show me <camera name>.” Start streaming a camera live.
• “Alexa, stop.” Stop an activity and return to your device’s home screen.
• “Alexa, hide <camera name>.” Stop streaming from a camera and return to your device’s home screen.
• “Alexa, go home.” Return to your device’s home screen.
• “Alexa, show the last motion detected by my <camera name>.”

To use this command, your Arlo subscription must include viewing past video clips for your camera.

Set up Alexa to notify you when your camera detects motion

You can use either of these methods:

• In the Smart Home section of the Alexa app, turn on Announcements for your Arlo camera.
• Create an Alexa Routine from the Alexa app main menu.

Use Arlo with IFTTT

You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit arlo.com/community.

Arlo Rechargeable Battery

Your camera comes with an Arlo Rechargeable Battery. The battery is partially charged and can be charged using the charging cable and power adapter that came in the package or by using other Arlo accessories, which are sold separately.
Note: You can buy spare rechargeable batteries and charge them in the Arlo Dual Charging Station (sold separately).

Charge your camera battery

1. Snap the magnetic power cable into the camera’s power input.
2. Connect the AC adapter to the power cable and plug it in.

Replace a Pro 4 Spotlight Camera battery

You can leave the camera housing in place so the camera position stays the same.

1. Release the camera from the camera housing. Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing.
2. Pull the camera all the way out of the camera housing.
3. Remove the battery by pulling on it until it slides out of the camera.
4. Align the battery and insert it into the battery compartment.
5. Insert the camera into the camera housing by pushing down on both the left and right sides of the camera until it clicks into place.

Solar Panel charging

You can use the Arlo Solar Panel to connect your camera to continuous power. The solar panel uses direct sunlight to keep your battery charged. The solar panel is weather-resistant and comes with an 8-foot magnetic power cable and adjustable mount.

To connect a solar panel to your camera:

1. Install the solar panel mount near your camera.
2. Attach your solar panel to the mount.
3. Connect your camera to the solar panel cable.

Replace a battery

You can leave the camera housing in place so the camera position stays the same.

1. Release the camera from the camera housing. Press the button on the charging port underneath the camera. The camera clicks as it disengages from the camera housing.
2. Pull the camera all the way out of the camera housing.
3. Remove the battery by pulling on it until it slides out of the camera.
4. Align the battery and insert it into the battery compartment.
5. Insert the camera into the camera housing by pushing down on both the left and right sides of the camera until it clicks into place.

Safe handling and usage guidelines for removable and rechargeable batteries

Batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, recharged (disposable cells), or exposed to water, fire, or high temperatures To ensure optimal safety and performance:

• Only use Arlo batteries. If you are unsure about whether a replacement battery or charger is compatible, contact Arlo.
• DO NOT use this battery for anything other than its intended purpose.
• DO NOT use a battery if its case appears damaged, swollen, or compromised. Examples include, but are not limited to, leaking, odors, dents, corrosion, rust, cracks, swelling, melting, and scratches.
• DO NOT disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• DO NOT expose the battery to fire or temperatures greater than 60°C (140°F). Do not place the battery next to areas that may become hot. Examples include but are not limited to, on or near a space heater, cooking surface, cooking appliance, iron, radiator, or fireplace.
• DO NOT get the battery or the Arlo device wet. Even though they might dry and appear to operate normally, the circuitry can slowly corrode and defeat its safety circuitry.
• DO NOT place the battery in a pocket, purse, or other receptacle containing metal objects, such as keys, jewelry, or tools.
• DO NOT store the battery with hazardous or combustible material. Store in a cool, dry, ventilated area.
• ALWAYS keep the battery away from children.
• DO NOT load the battery backward. MAKE SURE the battery compartment is empty and free of any moisture or loose debris before inserting the battery.
• AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard surface, might cause damage to the battery or the Arlo device. If you suspect damage to the battery or the Arlo device, replace it.
• ALWAYS follow the directions in the Quick Start Guide and/or written in the Arlo Product User Manual.
• ALWAYS follow local waste and recycling laws and guidelines to dispose of used batteries.

Troubleshooting

Scan a QR code during setup
During setup, the camera must scan a QR code from the Arlo app when you’re adding the camera to your 2.4 GHz WiFi network. If your camera doesn’t emit a chime sound after scanning the QR code, then the QR code wasn’t successfully scanned. If your camera didn’t scan the QR code:

• Move your mobile device farther from, or closer to, the camera lens. Position your mobile device about 6 in. (15 cm) from the camera lens, and slowly move it closer. If that doesn’t work, try moving your mobile device farther away. You can also try different angles.
• Decrease or increase the brightness on your mobile device. Your mobile device’s brightness might be too high or too low for your camera to scan the QR code. If it’s dark outside, try setting the brightness on your mobile device to the 50% level. If it’s bright outside, try raising the brightness on your mobile device to the highest level.
• Disable Dark Mode if you’re using an iOS device. In your iOS Settings, scroll down to find and select Display & Brightness. Choose Light mode under the Appearance options.
• Scan the QR code in an evenly lit area. Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night, turn on porch lights. If your camera is exposed to direct sunlight during installation, provide some shade.
• Try using a mobile device with a larger screen, such as a tablet or iPad, if available.
• Clean the camera lens. The camera lens might have debris or a smudge on it, hindering its ability to scan the QR code. Try using a lint-free cloth to remove anything that might prevent the camera from scanning the QR code.

Support

For product updates and web support, visit http://www.arlo.com/en-us/support/.
Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
Document publication date: September 2021 PN 202-50023-03

Trademarks

© Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Apple is a trademark of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Any other trademarks are for reference purposes.

Compliance

For regulatory compliance information including the EU Declaration of Conformity and where to find e-label information for US FCC & Industry Canada, visit www.arlo.com/about/regulatory/. See the regulatory compliance document before connecting the power supply.

FAQs About Arlo Pro 4 Spotlight Camera

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