Poly Blackwire 3200 Series Corded headset
About Poly
Poly is a well-known company that specializes in audio and video communication solutions, particularly in the field of unified communications (UC) and collaboration. The company was formed through the merger of two prominent companies: Plantronics and Polycom.
- Plantronics: Plantronics, founded in 1961 by Courtney Graham and Keith Larkin, is a pioneering company in the development of lightweight and comfortable communication headsets. Over the years, they have played a significant role in the evolution of headsets for various applications, including call centers, offices, gaming, and personal use.
- Polycom: Polycom, established in 1990, was a major player in the video conferencing and telecommunication industry. They specialized in providing audio and video conferencing systems for businesses and enterprises, enabling remote communication and collaboration among teams.
The two companies merged in 2018, resulting in the formation of Poly (previously known as Plantronics, Inc.), which brought together their expertise in audio and video communication technologies. The merger aimed to create a comprehensive portfolio of products and services to cater to the growing demand for unified communications and collaboration solutions in the modern workplace.
Overview
Setup
Power on your headset by connecting to your computer or mobile device. You can connect your headset in 2 ways:
- Via USB-A/USB-C connector
NOTE: Headset call control functionality may vary in mobile devices.
- Via 3.5 mm connector*
NOTE: Headset call control functionality is not available.
* 3.5 mm connector available on Blackwire 3215/3225 only.
Load software
Customize your device behavior through advanced settings and options with Poly Lens Desktop App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE: Device settings are also available in Plantronics Hub Desktop App.
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.
While updating:
- Do not use your Poly device until the update is complete.Â
- Do not start a second update from a second device.
- Â Do not stream media.
- Â Do not answer or place a call.
Fit
Adjust the headband
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.
Position the boom
This headset can be worn on the left or right side. Rotate the boom to align with your mouth.
CAUTION: To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
Use the inline controller
Make/take/end calls
Headset call control is a software feature and is dependent on a compatible softphone. If you have not installed Poly Lens Desktop App (poly.com/lens) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.
- Answer or end a call
Tap the Call button or use your softphone.
- Make a call
Dial using your softphone application.
- Redial
If not on an active call, double-key press the call button to redial the last call.
- Hold
Press and hold the call button for 2 seconds to put a call on hold.
Volume
- Listening volume
Press the Volume up (+) or Volume down (-) button.
- Adjust headset microphone volume (softphone)
Place a test softphone call and adjust the softphone volume and PC sound volume accordingly.
Mute
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button again.
Troubleshooting
Headset
Support
NEED MORE HELP?
poly.com/support
Plantronics, Inc.Â
345 Encinal Street
Santa Cruz, CA 95060
United States
Plantronics B.V.
Scorpius 171
2132 LR Hoofddorp
Netherlands
© 2022 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.
211088-06 02.22
FAQS About Poly Blackwire 3200 Series Corded Headset
Q: What is the Poly Blackwire 3200 Series Corded headset?
A: The Poly Blackwire 3200 Series is a line of corded headsets designed for professional use in offices, call centers, and other work environments. These headsets offer a range of features and functionalities to enhance communication, comfort, and productivity.
Q: What are the main features of the Poly Blackwire 3200 Series Corded headset?
A: The specific features can vary depending on the model within the series, but some common features include noise-canceling microphones for clear audio, inline controls for call management, wideband audio for high-quality sound, adjustable headbands, and comfortable ear cushions.
Q: Are the headsets compatible with both PC and Mac computers?
A: Yes, the Poly Blackwire 3200 Series headsets are designed to be compatible with both PC and Mac computers, making them versatile and suitable for various work environments.
Q: Do these headsets support USB connectivity?
A: Yes, all models within the Poly Blackwire 3200 Series come equipped with USB-A or USB-C connectors, allowing for easy plug-and-play connectivity to your computer or other compatible devices.
Q: Can I use these headsets with my mobile phone or tablet?
A: Some models in the Blackwire 3200 Series may come with a 3.5mm jack or USB-C connector that allows you to use them with mobile devices or tablets. However, it’s essential to check the specific model’s compatibility with your particular device.
Q: Are these headsets suitable for voice and video calls?
A: Absolutely! The Poly Blackwire 3200 Series headsets are designed with unified communication in mind, making them ideal for voice and video calls, webinars, conferences, and other online communication needs.
Q: Do the headsets have any noise-canceling features?
A: Yes, most models within the Blackwire 3200 Series are equipped with noise-canceling microphones that help reduce background noise, ensuring clear and focused conversations.
Q: Are the headsets comfortable for long hours of use?
A: The Poly Blackwire 3200 Series headsets are designed with comfort in mind. They typically feature padded headbands and soft ear cushions, making them suitable for extended periods of use.
Q: Can I mute calls and adjust the volume directly from the headset?
A: Yes, many models within the Blackwire 3200 Series have inline controls that allow you to mute calls, adjust volume, answer/end calls, and control other call functions without having to reach for your computer or device.
Q: Are there different models available in the Blackwire 3200 Series?
A: Yes, the Blackwire 3200 Series usually includes several models with varying features and connectivity options, catering to different user preferences and needs.
Q: Can I use these headsets for listening to music?
A: While the primary focus of the Blackwire 3200 Series is professional communication, you can use them for listening to music as well. However, for audiophile-grade music experiences, dedicated headphones may be more suitable.
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