Plantronics Blackwire C710-M Wired Headset User Guide

Plantronics Blackwire C710-M Wired Headset

ABOUT Plantronics

Plantronics, Inc. is an American electronics company that manufactures audio communications equipment for both businesses and consumers under the Poly brand to honor its dual Plantronics and Polycom heritage. Its products support mobile use, gaming, music, and unified communications. Poly has replaced Plantronics. Plantronics and Polycom are now together as Poly. a preferred partner in the ecosystem of collaboration and communication.

Welcome

Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Blackwire C710M/C720M Bluetooth headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Blackwire C710M/C720M next-generation technology.

Featured highlights and Smart Sensor™ technology:

• Auto answers call by simply putting on your headset.
• Auto transfers call between mobile phone and headset.
• Softphone presence can be automatically updated.
• Integrated A2DP (Advanced Audio Distribution Profile for Bluetooth) lets you listen to media audio.
• Voice prompts announce power on/off, battery level, connection status, and more.

System Requirements

Computer

• Supported Operating Systems:
  
  • Windows XP®SP3 or later,
  • Windows Vista® SP1 or later,
  • Windows® 7 SP1 or later recommended
  • MAC OS X 10.6.8 or later
• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard Disk: 280 MB (Minimum); 500 MB (Recommended)

Browser

Internet Explorer® V6 or better must be on the user’s system (Required) Registering your product online

Visit plantronics.com/productregistration to register your product online so we can provide you with the best possible service and technical support.

Technical assistance

Visit our website at plantronics.com/support for technical support including frequently asked questions, compatibility, and accessibility information.

What’s in the package

1. Blackwire C710M Headset with inline controller (monaural) or
2. Blackwire C720M Headset with inline controller (stereo)
3. Blackwire C710M/C720M USB cable
4. Carrying case

Headset features

1. Right ear cushion
2. Adjustable headband
3. Left ear cushion
4. Noise-cancelling microphone
5. Mobile talk and Bluetooth on/off button
6. Volume up/volume down bar
7. Inline controller
8. Mute/unmute button
9. PC talk button
10. USB cable/connector

Accessories/Spares

note For more information on accessories and spares, please visit us at plantronics.com/accessories

Using your headset

caution For your safety, do not use a headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: plantronics.com/healthandsafety.

Wearing the headset

1. To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the headset receivers so that the cushions sit comfortably over the center of your ears.
2. For the C710M headset position the stabilizer T-bar above your ear.
3. Once the headset is positioned on your head, adjust the flexible boom so the tip of the boom points to the corner of your mouth. The boom can be shaped to follow the curvature of your face.

Note Headset is designed for boom to be worn on the left side of your face. To wear the headset so the boom is on the right side, rotate the microphone boom upwards until it aligns with the right corner of your mouth. Left and right audio channels will be switched.

Connect, charge, and make a mobile phone call

Connect the headset to the PC

Connect the USB cable to the PC and the inline controller.

The first time you connect your headset to the PC, the mobile talk button on the headset will flash red and blue indicating the initial pairing process of your mobile phone.

NOTE If you do not want to pair your mobile phone now, press and hold the mobile talk button for more than five seconds to power off the Bluetooth radio. The LED will turn solid red for two seconds. See Other features for more information.

Charge your headset

NOTE Your new headset has enough power to make a few mobile calls before charging is needed. When your headset is connected to the PC the mobile talk button will be solid red when charging and off when fully charged.

Plug in your headset and place it on a flat non-metallic surface. The sensors in your headset fully calibrate while charging. A full charge will take approximately two hours. When fully charged the LED goes off.

NOTE Always charge at near room temperatures; never charge the battery at temperatures below 0º C (32ºF) or above 40º C (104ºF).

Make a mobile phone call

Activate the Bluetooth feature on your phone, then use the phone’s settings to add/search/ discover new Bluetooth devices.

Headset battery levels

With Plantronics Spokes® software installed, a headset icon will appear in your system tray, displaying battery status. The Plantronics battery status will notify you of four different battery levels (25%, 50%, 75%, and 100%). Fully charge the headset at least once to properly calibrate the battery status.

BlackBerry® Settings/options > Bluetooth: On > Search for devices. iPhone Settings > General > Bluetooth > On (starts the search for devices) Android™ Phone Settings > Wireless > Bluetooth: On > Scan for devices. Other Consult phone manual

NOTE For detailed pairing instructions for popular mobile phones visit plantronics.com/easytopair

• If prompted by mobile phone, type 0000 as a passcode. The mobile talk button will stop flashing when the headset has an active connection with the mobile phone.
• While wearing your headset, make a test call from your mobile phone. During an active call, the mobile talk button will flash blue.
• To use a mobile phone away from a PC, disconnect the USB cable from the inline controller.
  NOTE When a fully charged headset is disconnected from the PC there is enough power to make four to five hours of mobile calls before charging is needed. Reconnect the headset to the PC and the mobile talk button will be solid red when the headset is charging and off when fully charged.
• End the call by pressing the mobile talk button. TIP For iPhone users, the headset battery level is displayed on the iPhone home screen. The headset must be connected to the iPhone

The call does not end if you remove your headset without pressing the mobile talk button. See Advanced features.

NOTE For call control and other features, download Plantronics Spokes software at plantronics.com/software.

Use your headset with Microsoft Lync®/Office Communicator

1. Ensure Microsoft Lync/Office Communicator is running on your PC.
2. Reconnect the USB cable to the inline controller and the PC if disconnected.
3. Confirm the speaker and microphone settings for your PC softphone are set to Plantronics
   Blackwire C710M/C720M as shown below:
   
   • PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound)
   • Default Setting: All PC sounds and audio is played in the headset.
   • PC audio setup for Windows XP (To reach this screen: Start > Control Panel> Sound and Audio Devices)
   • Default Setting: All PC sounds and audio is played in the headset

Advanced features

Smart Sensor technology

Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side.

Note These features are enabled by default and can be disabled in the Plantronics Control Panel. The Plantronics Spokes software must be downloaded to access the Control Panel. Changes to the settings require that you are connected to the PC. Load Plantronics Spokes software by visiting plantronics.com/software and clicking “Download.”

Other features

Simultaneous call handling behavior (PC & mobile)

You can be on a call using a PC softphone application and receive a mobile phone call. The ringtone for the mobile phone call is heard in the headset. Tapping the PC call button on the headset will end the PC softphone call. Tapping the mobile call button will answer the mobile phone call.

Note Answering the call on your mobile phone sends the audio to the mobile phone and leaves the PC softphone call active on the headset.

You can be on a mobile phone and receive a call on your PC softphone. The ringtone for the PC softphone call is heard in the headset during the call. Tapping the mobile talk button on the headset ends the mobile phone call. Tapping the PC talk button answers the PC softphone call. If you receive a PC softphone call and a mobile call at the same time, tapping the mobile or PC talk button will answer the respective call.

Listening to Audio via A2DP (Advanced Audio Distribution Profile for Bluetooth) Your Blackwire C710M/C720M headset can play media files (music, podcasts, etc.) from any A2DP-enabled mobile device.

Play/Pause

See Auto pause media in the Smart Sensor features table.

Customize

Make it more personal

Visit plantronics.com/myheadset to update and customize your headset with features like:

• Language options for voice prompts
• Disable/enable the sensors
• Disable/enable the “Mute off” voice prompt
• Set “Mute on” reminder voice prompt
• Firmware updates as they release
• Plantronics apps to improve your hands-free experience

Note You may hear unexpected voice prompts and tones when updating your headset.

Transmission range

If you are on a mobile call, you will hear the audio degrade as you move out of range of your mobile phone. If you stay out of range, active calls will be suspended. Calls will be re-established when you walk back into range. Your Blackwire C710M/C720M allows you to roam as far as 30 feet between devices before the call is dropped. You will hear a voice prompt “Lost Connection” when the link is dropped.

	Action	LeD	Tone	Voice prompt
Incoming PC call	N/A	Rapid green flash	Programmable	N/A
alert			ringtone
PC Call answer/end	Short press PC	Short green flash	Answer: Single low	N/A
	Talk button		tone followed by low-
			low-high tones End:
			Single low tone
PC Call “Flash”	Two second Press	Short green flash	Low Tone	N/A
	PC Talk Button
Adjust the listen	Press volume up/	Single PC LED	Tone at each change	N/A
volume (during a call)	volume down bar	flash	in volume. Double
			tone when min/max
			volume level reached
Muting your	Press and release	On: Mute LED On	On: Low-High Tones	On: “Mute On”
microphone	Mute Button	Off: Mute LED Off	Off: High-Low Tones	Off: “Mute Off”
Mobile (Bluetooth)	Press Mobile	On: solid blue for	N/A	On: “Power on”
Power on/off	Talk button for 5	2 seconds		followed by “Phone
	seconds	Off: solid red for 2		Connected”,
		seconds		“No Phone is
				connected”, or
				“Pairing”.
				Off: “Power off”
Check if Mobile	Short press Mobile	Short blue flash	Short Low Tone	N/A
(Bluetooth) is	Talk button
powered on
Incoming Mobile	N/A	Rapid blue flash	Programmable	N/A
call alert			ringtone
Mobile Call	Short press Mobile	Short blue flash	Answer: Single low	N/A
answer/end	Talk button		tone followed by low-
			low-high tones
			End: Single low tone
Reconnect Mobile	Short press Mobile	Single blue flash	Single low tone	“Phone connected”
Phone after leaving	Talk button
range for more
than 30 seconds
Mobile redial last	Double Press	Two blue flashes	Two low tones	N/A
number *	Mobile Talk button		followed by low-low-
			high tones
Mobile Activate	Press and hold	Single blue flash	Short low tone,	N/A
Voice Dialing *	Mobile Talk button		followed by long low
	for 2 seconds		tone

	Action	LeD	Tone	Voice prompt
Mobile Reject Call *	Press and hold	Single blue flash	Short low tone,	N/A
	Mobile Talk button		followed by long low
	for 2 seconds		tone
Transfer Call Audio	Press and hold	Single blue flash	Short low tone,	N/A
to/from Mobile	Mobile Talk button		followed by long
Phone *	for 2 seconds		low tone. When
			call transferred to
			headset you will also
			hear the low-low-high
			indicating connected.
Mobile (Bluetooth)	With Bluetooth	Red/Blue Flashing	Short Low Tone	“Power on” followed
Pairing Mode	powered off, press			by “Pairing”.
	and hold the
	Mobile Talk button
	for 5 seconds.

* Only available on mobile phones that support this feature.

Optional Plantronics Spokes software

Optional Plantronics Spokes software must be downloaded to access the Plantronics Control Panel. Install Spokes software by visiting plantronics.com/software and clicking on the download button.

Plantronics Control Panel

User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel. To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.

Devices settings

Select your Blackwire C7xx from the pull-down menu then select Device Settings to configure settings for your headset system.

Applications tab

Displays the status of Plantronics support for various applications such as softphones and media players.

Preferences tab

Allows you to set preferences for the media player as well as other general settings.

About tab

Provides online access to the user guide and support and displays your headset system’s information.

Plantronics Update Manager

• Check for updates automatically By enabling this check box, you will activate a periodic automatic check for available software updates.
• Check for updates now You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager: From the Start menu, click Programs, then Plantronics, then open Plantronics Update Manager.
• Install checked updates Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES will begin the installation.

Useful tips

Clothing clip Attach the clip to your clothing at about chest level. When on your PC, the clothing clip will reduce the weight of the inline controller for greater comfort. When using your mobile phone away from your PC, the clip keeps the inline controller in a convenient place.

Troubleshooting

FAQS Plantronics Blackwire C710-M Wired Headset

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