PHILIPS 34E1C5600HE 34-inches Ultra Wide QHD Curved Monitor User Manual

PHILIPS 34E1C5600HE 34-inches Ultra Wide QHD Curved Monitor

Important

This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor. The Philips guarantee applies provided the product is handled properly for its intended use, by its operating instructions, and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model, and production number of the product.

Safety precautions and maintenance

Warnings
Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. Read and follow these instructions when connecting and using your computer monitor. Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level.

Operation

• Please Keep the monitor out of direct sunlight, very strong bright lights, and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.
• Keep the display away from oil. Oil may damage the plastic cover of the display and void the warranty.
• Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics.
• Do not block the ventilation holes in the cabinet.
• When positioning the monitor, make sure the power plug and outlet are easily accessible.
• If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation.
• Please use the approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to the Service contact information listed in the Important information manual.)
• Operate under the specified power supply. Be sure to operate the monitor only with the specified power supply. Use of an incorrect voltage will cause malfunction and may cause fire or electric shock.
• Protect the cable. Do not pull or bend the power cable and signal cable. Do not place the monitor or any other heavy objects on the cables, if damaged, the cables may cause fire or electric shock.
• Do not subject the monitor to severe vibration or high-impact conditions during operation.
• To avoid potential damage, for example, the panel peeling from the bezel, ensure that the monitor does not tilt downward by more than -5 degrees. If the -5 degree downward tilt angle maximum is exceeded, the monitor damage will not be covered under warranty.
• Do not knock or drop the monitor during operation or transportation.
• Excessive usage of the monitor can cause eye discomfort, it’s better to take shorter breaks more often at your workstation than longer breaks and less often; for example, a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Try to keep your eyes from eye strain while using the screen for a constant period by :
  • Looking at something varying distances after a long period of focusing on the screen.
  • Conscious Blinking often while you work.
  • Gently close and roll your eyes to relax.
  • Reposition your screen to the appropriate height and angle according to your height.
  • Adjusting the brightness and contrast to the appropriate level.
  • Adjust the environment lighting similar to your screen brightness, and avoid fluorescent lighting and surfaces that don’t reflect too much light.
  • See a doctor if you have symptoms.

Maintenance

• To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.
• Oil-based cleaning solutions may damage the plastic parts and void the warranty.
• Unplug the monitor if you are not going to use it for an extensive period.
• Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvents, such as alcohol, or ammonia-based liquids to clean your monitor.
• To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.
• If your monitor gets wet, wipe it with a dry cloth as soon as possible.
• If a foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.
• Do not store or use the monitor in locations exposed to heat, direct sunlight, or extreme cold.
• To maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges.
  • Temperature: 0-40°C 32-104°F
  • Humidity: 20-80% RH

Important information for Burn-in/Ghost image

• Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor displays unchanging static content. Uninterrupted display of still or static images over an extended period may cause “burn-in”, also known as “after-imaging” or “ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burning” “after-imaging” or “ghost imaging” will disappear gradually over some time after the power has been switched off.

Service

• The casing cover should be opened only by qualified service personnel.
• If there is any need for any document for repair or integration, please contact your local service center. (Please refer to the Service contact information listed in the Important information manual.)
• For transportation information, please refer to “Technical Specifications”.
• Do not leave your monitor in a car/ trunk under direct sunlight.

Notational Descriptions

The following subsections describe the notational conventions used in this document. Notes, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions, or warnings. They are used as follows:

Note
This icon indicates important information and tips that help you make better use of your computer system.

Caution
This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Warning
This icon indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

Setting up the monitor

Installation

Package contents

Install the base

• To well protect this monitor and avoid scratching or damaging the monitor, keep the monitor face down in the cushion for the base installation.

• Hold the stand with both hands.
  • Gently attach the base to the stand.
  • Use your fingers to tighten the screw located at the bottom of the base.
  • Use a screwdriver to tighten the screw located at the bottom of the base, and secure the base to the stand tightly.
  • Gently attach the stand to the VESA mount area until the latch locks the stand.

• After attaching the base, erect the monitor with both hands holding the monitor together with styrofoam firmly. Now you can pull out the styrofoam. When you pull out the styrofoam, do not squeeze the panel to avoid a broken panel.

Connecting to your PC

1. AC power input
2. HDMI input
3. DisplayPort input
4. USB C
5. USB downstream/USB fast charger
6. USB downstream
7. USB downstream
8. USB downstream
9. Audio Out
10. Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back of the monitor firmly.
2. Turn off your computer and unplug its power cable.
3. Connect the monitor signal cable to the video connector on the back of your computer.
4. Plug the power cord of your computer and your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the monitor displays an image, installation is complete.

USB charging
This display has USB ports capable of standard power output including some with USB charging function (identifiable with power icon USB). You can use these ports to charge your Smartphone or power your external HDD, for example. The display must be powered ON at all times to be able to use this function. Some select Philips displays may not Power or Charge your device when it enters to “Sleep/Standby” mode (White power LED blinking). In that case, please enter to OSD Menu and select “USB Standby Mode”, then, turn the function to “ON” mode (default=OFF). This will then keep the USB power and charging functions active even when the monitor is in sleep/standby mode.

Warning
USB 2.4Ghz wireless devices, such as wireless mice, keyboards, and headphones, may have interference by the high-speed signal of USB 3.2 devices, which may result in a decreased efficiency of the radio transmission. Should this happen, please try the following methods to help reduce the effects of interference.

• Try to keep USB 2.0 receivers away from the USB 3.2 connection port.
• Use a standard USB extension cable or USB hub to increase the space between your wireless receiver and the USB 3.2 connection port.

Operating the monitor

Description of the control buttons

Description of the On-Screen Display
What is an On-Screen Display (OSD)? On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user-friendly on-screen display interface is shown below:

Basic and simple instructions on the control keys
To access the OSD menu on this Philips display simply use the single toggle button on the rear side of the display. The single button operates like a joystick. To move the cursor, simply toggle the button in four directions. Press the button to select the desired option.

The OSD Menu
Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

Note

• MPRT: To reduce motion blur, the LED backlight will strobe synchronously with screen refresh, which may cause a noticeable brightness change.
• 75Hz refresh rate or higher is required for MPRT.
  Adaptive Sync and MPRT cannot be enabled simultaneously.
• MPRT is to adjust brightness for blur reduction, so cannot adjust brightness while MPRT is turned on.
• MPRT is gaming-optimized mode. Turning on MPRT may cause noticeable
  screen flickering. It is recommended to turn off when you are not using the gaming function.

Resolution notification
This monitor is designed for optimal performance at its native resolution, 3440 x 1440. When the monitor is powered on at a different resolution, an alert is displayed on the screen: Use 3440 x 1440 for best results. Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu.

Physical Function

Tilt

Height adjustment

Warning

• To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees.
• Do not press the screen while adjusting the angle of the monitor. Grasp only the bezel.

Hello webcam 5M

What is it?
The webcam is equipped with advanced sensors for Windows Hello facial recognition, which conveniently logs you into your Windows devices in less than 2 seconds, 3 times faster than a password.

How to enable Windows Hello™ webcam?
Philips monitor with Windows Hello webcam can be enabled by simply connecting your USB cable from your PC to the “USB C” port of this monitor. Now, the webcam with Windows Hello is ready to work as long as the Windows Hello setting in Windows 10 is complete. Refer to Windows’s official website for the settings: https://support.microsoft.com/help/4028017/windows-learnabout-windows-hello-and-set-it-up. Please note that the Windows 10 system is required for setting up Windows Hello: facial recognition; with an edition lower than Windows 10 or Mac OS, the webcam can work without the function of facial recognition. With Windows 7 the driver is required to activate this webcam.

Please follow the steps for the setting:

• Turn on the webcam at the top of the display in the direction of the key head.

• Simply connect the USB cable from your PC to the “USB C” port of this monitor.

• Setting in Windows 10 for Windows Hello.
  • In the settings app click on accounts.

• • Click on the sign-in options in the sidebar.
  • You need to set up a PIN code before you’re allowed to use Windows Hello. Once you’ve added this, the option for Hello will unlock.

• • You’ll now see which options are available to set up under Windows Hello.

• • Click on “Get started.” The setting is complete.

Note

1. Please always go to Window’s official website to access the latest information, the information in EDFU is subject to change without further notice.
2. To turn on the camera. Slide the shutter to the right to turn on the camera for use with the Hello webcam 5M software. To turn off the camera. Side the shutter to the left to turn off the camera and cover the lens. Closing the camera shutter does not turn off the microphone. The camera and microphone are separate devices. The microphone can be used without using the camera. To turn off the microphone. Go to the settings of your video conferencing software and disconnect the microphone or the operating system.
3. Different regions have different voltages, with inconsistent voltage settings may cause water ripple when using this webcam. Please make the voltage setting the same as the voltage of your region.
4. Users can adjust the following menu to select the screen suitable for the visual effect. (Example: Users can adjust the value of White Balance)

Noise Cancelling
This monitor has Noise Cancelling functionality. When connected via USB-C during video conferencing, the monitor will automatically filter for human sounds. This function can be turned off in the OSD menu, under Noise Cancelling (default=ON).

Remove the Base Assembly for VESA Mounting
Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.

1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen. Then lift the monitor stand.
2. While keeping the release button pressed, tilt the base and slide it out.

Note
This monitor accepts a 100mm x 100mm VESA-Compliant mounting interface. VESA Mounting Screw M4. Always contact the manufacturer for wall-mount installation.

MultiView 

What is it?
Multiview enables an active variety of connections and views so that you can work with multiple devices like PC and Notebook side-by-side simultaneously, making complex multi-tasking work a breeze.

Why do I need it?
With the ultra-high resolution Philips MultiView display, you can comfortably experience a world of connectivity in the office or at home. With this display, you can conveniently enjoy multiple content sources on one screen.

For example: You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog, or you may want to edit an Excel file from your Ultrabook, while logged into a secured company intranet to access files from a desktop.

How to enable MultiView by OSD menu?

1. Toggle to the right to enter the OSD Menu Screen.
2. Toggle the up or down to select the main menu [PIP / PBP], then toggle to the right to confirm.
3. Toggle to the up or down to select [PIP / PBP Mode], then toggle to the right.
4. Toggle the up or down to select [PIP], [PBP], then toggle to the right to confirm your selection.
5. Now you can move backward to set the [PIP / PBP Input], [PIP Size], [PIP Position], or [Swap].

Toggle to the right to confirm your selection.

MultiView in OSD menu

• PIP / PBP Mode: There are two modes for MultiView: [PIP] and [PBP].

[PIP]: Picture in Picture

• Open up a sub-window of another signal source.
• When the sub-source is not detected.

[PBP]: Picture by Picture 

• Open up a sub-window side-by-side with other signal sources.
• When the sub-source is not detected.

 

• PIP / PBP Input: There are different video inputs to choose from as the sub-display source: [HDMI 2.0], [DisplayPort], and [USB C].

Please refer below table for compatibility of the main/sub-input source.

• PIP Size: When PIP is activated, there are three sub-window sizes to choose from: [Small], [Middle], [Large].

• PIP Position: When PIP is activated, there are four sub-window positions to choose from.

• Swap: The main picture source and the sub-picture source are swapped on the display

Swap A and B source in [PIP] mode:

Swap A and B source in [PBP] mode:

• Off: Stop MultiView function.

Technical Specifications

Note
This data is subject to change without notice. Go to www.philips.com/support to download the latest version of the leaflet.

Customer Care & Warranty

For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local Philips Customer Care Center. For extended warranty, if you would like to extend your general warranty period, an out-of-warranty service package is offered via our Certified Service Center.

For the Warranty Period please refer to the Warranty Statement in the Important Information manual. If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date. During the extended warranty period, the service includes pickup, repair, and return service, however, the user will be responsible for all costs accrued.

If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased. Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details. Philips Customer Care Center’s number is listed below.

Troubleshooting

This page deals with problems that can be corrected by a user. If the problem persists after you have tried these solutions, contact a Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into the power outlet and the back of the monitor.
• First, ensure that the power button on the rear of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.
• Make sure the signal cable is properly connected to your computer.
• Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.
• The Energy Saving feature may be activated.

The AUTO button doesn’t function

• The auto function is applicable only in VGA-Analog mode. If the result is not satisfactory, you can make manual adjustments via the OSD menu.

Imaging Problems

The image is not centered

• Adjust the image position using the “Auto” function in OSD Main Controls.
• Adjust the image position using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

The image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

• Adjust the image using the “Auto” function in OSD Main Controls.
• Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

• Adjust the image using the “Auto” function in OSD Main Controls.
• Eliminate the vertical bars using the Phase/Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

For more Manuals by PHILIPS, visit MANUALSDOCK

FAQS About PHILIPS 34E1C5600HE 34-inches Ultra Wide QHD Curved Monitor