Panasonic RZ-S500W Noise Cancelling Wireless Earbuds Owner Manual

Panasonic RZ-S500W Noise Cancelling Wireless Earbuds

ABOUT Panasonic
Panasonic Corporation is a multinational electronics company headquartered in Osaka, Japan. It was founded in 1918 by Konosuke Matsushita and originally started as a vendor of duplex lamp sockets. Over the years, Panasonic has grown into one of the largest electronics manufacturers in the world, offering a wide range of products and services.

Panasonic‘s business operations span various sectors, including consumer electronics, home appliances, automotive, industrial solutions, and B2B solutions. The company is known for its innovation and has a strong focus on research and development.

INTRODUCTION

Thank you for purchasing this product. Please read these instructions carefully before using this product, and save this manual for future use.

Expressions used in this document

• The product illustrations may differ from the actual product.
• Unless otherwise indicated, illustrations in these operating instructions are of RZ-S500W.

Marks denoting model names

• Functionality differences between models are indicated with the model marks below.

RZ-S500W: [RZ-S500W] RZ-S300W: [RZ-S300W]

Using the app “Panasonic Audio Connect”

By creating a Bluetooth® connection with a smartphone on which the “Panasonic Audio Connect” app (free of charge) is installed, you can enjoy a wide variety of functions, such as different customized settings and software updates for this unit.

• For information, refer to “Owner’s Manual (PDF format)”.

A lithium-ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.

IMPORTANT SAFETY INSTRUCTIONS

Read these operating instructions carefully before using the unit. Follow the safety instructions on the unit and the applicable safety instructions listed below. Keep these operating instructions handy for future reference.

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for the replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Safety precautions

THE FOLLOWING APPLIES ONLY IN THE U.S.A. AND CANADA.

This device complies with Part 15 of FCC Rules and Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation.

This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

WARNING:
To reduce the risk of fire, electric shock, or product damage,

• Do not expose this unit to rain, moisture, dripping, or splashing.
• Do not place objects filled with liquids, such as vases, on this unit.
• Use the recommended accessories.
• Do not remove covers.
• Do not repair this unit by yourself. Refer servicing to qualified service personnel.

Avoid the use of the following conditions

• High or low extreme temperatures during use, storage, or transportation.
• Disposal of a battery into a fire or a hot oven, or mechanically crushing or cutting of a battery, can
  result in an explosion.
• Extremely high temperatures and/or extremely low air pressure can result in an explosion or the
  leakage of flammable liquid or gas.
• Avoid using or placing this unit near sources of heat.
• Do not listen with this unit at high volume in places where you need to hear sounds from the
  surrounding environment for safety, such as at railroad crossings, and construction sites.
• Keep this unit away from something susceptible to magnetism. Such devices as a clock may not operate correctly.

CAUTION!

To reduce the risk of fire, electric shock, or product damage,

• Do not install or place this unit in a bookcase, built-in cabinet, or in another confined space. Ensure this
  unit is well-ventilated.
• Do not obstruct this unit’s ventilation openings with newspapers, tablecloths, curtains, and similar items.
• Do not place sources of naked flames, such as lighted candles, on this unit.

Batteries

• Do not heat or expose to flame.
• Do not leave the battery(ies) in a car exposed to direct sunlight for a long period of time with doors and windows closed.

Earpieces

• Keep the earpieces out of reach of children to prevent swallowing.
• Securely attach the earpieces. If they are left in the ears after coming off, injury or sickness may be caused.

Allergies

• Discontinue use if you experience discomfort with the earphones or any other parts that directly contact your skin.
• Continued use may cause rashes or other allergic reactions.

Precautions for listening with the Earphones

• Excessive sound pressure from earphones and headphones can cause hearing loss.
• Do not use your earphones at a high volume. Hearing experts advise against continuous extended play.
• If you experience a ringing in your ears, reduce volume or discontinue use.
• Do not use it while operating a motorized vehicle. It may create a traffic hazard and is illegal in many areas.
• You should use extreme caution or temporarily discontinue use in potentially hazardous situations.

Specifications

General

	RZ-S500W	RZ-S300W
Power supply (Charging cradle)	DC 5 V, 500 mA
Internal Battery	Earphones: 3.7 V, Lithium polymer 85 mAh Charging cradle: 3.7 V, Lithium polymer 800 mAh	Earphones: 3.7 V, Lithium polymer 55 mAh Charging cradle: 3.7 V, Lithium polymer 800 mAh
Operating time*1 (Earphones)	Approx. 6.5 hours (Noise canceling: ON, AAC) Approx. 6 hours (Noise canceling: ON, SBC)	Approx. 7.5 hours (AAC) Approx. 7 hours (SBC)
Operating time*1 (Earphones i Charging cradle)	Approx. 19.5 hours (Noise canceling: ON, AAC) Approx. 18 hours (Noise canceling: ON, SBC)	Approx. 30 hours (AAC) Approx. 28 hours (SBC)
Charging time*2 (25 oC (77 oF))	Earphones: Approx. 2 hours Charging cradle: Approx. 2.5 hours Earphones with Charging cradle: Approx. 4 hours
Charging temperature range	10 C to 35 C (50 oF to 95 oF)
Operating temperature range	0 C to 40 C (32 oF to 104 oF)
Operating humidity range	35 %RH to 80 %RH (no condensation)
Mass (Weight)	Earphone: Approx. 7 g (0.25 oz) (one side only: L and R are the same) Charging cradle: Approx. 45 g (1.6 oz)	Earphone: Approx. 4 g (0.14 oz) (one side only: L and R are the same) Charging cradle: Approx. 45 g (1.6 oz)

 

Bluetooth® section

Max RF Power	11 dBm
Frequency band	2402 MHz to 2480 MHz
Supported profiles	A2DP, AVRCP, HSP, HFP

 

Charging cradle section

Charging terminal USB Type-C Shape

Water-resistant

Water-resistant IPX4 equivalent (earphones only)

1. It may be shorter depending on the operating conditions.
2. The time required to charge the batteries from empty to full.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Panasonic Corporation is under license. Other trademarks and trade names are those of their respective owners. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App The store is a service mark of Apple Inc. Google, Android, Google Play, and other related marks and logos are trademarks of Google LLC. QR Code is a registered trademark of DENSO WAVE INCORPORATED. Other system names and product names appearing in this document are in general the registered trademarks or trademarks of the respective developer companies. Note that the TM mark and ® mark do not appear in this document. This product incorporates open-source software other than the software licensed under the GPL V2.0 and/or LGPL V2.1. The software categorized as above is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. Please refer to the detailed terms and conditions shown on the following web page.
https://panasonic.jp/support/global/cs/audio/download/index.html

Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the checkpoints, or if
the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory” if you reside in the U.S.A., or refer to “CONTACT INFORMATION” if you reside in Canada. (Refer to “Limited Warranty”.)

Does not connect with the Bluetooth® device.

• Delete the registration information for this unit from the Bluetooth® menu, etc., of the Bluetooth®
  device, then pair again. (l Rear page, )

The left and right batteries deplete at different rates.

• There may be some difference between left and right due to signal and usage conditions.

Cannot charge the unit.

• Make sure to charge a room temperature between 10 oC and 35 oC (50 oF to 95 oF).
• Is the unit already fully charged? The charging cradle LEDs will turn off immediately if the unit is fully charged.
• Have the earphones been put into the charging cradle correctly? (l Rear page, )
• If the earphone LEDs do not light even after putting the earphones into the charging cradle, then there
  is no charge remaining in the charging cradle battery. First charge the charging cradle.
• Is the USB charging cord connected firmly to the USB terminal of the computer? (l Rear page, )

Cannot operate the earphones.

• Try turning the power off and on. (l Rear page, )

The earphones do not turn on.

• After placing once into the charging cradle and the earphone LEDs light (red), take them out again.

The charging cradle LEDs do not light even when you open the charging cradle lid.

• There is no charge in the battery. Use the USB charging cord (supplied) to charge. (l Rear page, )
• Take the earphones out of the charging cradle, and after unplugging the USB charging cord, close the lid and leave it for 3 minutes. Then open the lid of the charging cradle and confirm that the power turns on.

When disposing of the product

The built-in batteries are a valuable recyclable resource. When disposing of this unit, rather than disposing of general waste (non-combustible garbage), follow the local national laws and take it to the appropriate collection point. Contact your local government organization if you are unsure of your local collection point. Refer to the specifications in this document for information about the batteries.

Customer Service

Customer Service Directory

Obtain product information and operative assistance; localize the closer distributor or Service Center; buy spare parts and accessories from our Website to Latin America or call our Contact Center:

PAIS	SITIO WEB	CONTACT CENTER
Panamá	www.panasonic.com/pa/soporte/	800-7262
Colombia	www.panasonic.com/co/soporte/	01-8000-947262
Ecuador	www.panasonic.com/pa/soporte/	1-800-726276
Costa Rica	www.panasonic.com/pa/soporte/	800-7262737
El Salvador	www.panasonic.com/pa/soporte/	800-7262
Guatemala	www.panasonic.com/pa/soporte/	1-801-811-7262
Uruguay	www.panasonic.com/pa/soporte/	0-800-7262
Paraguay	www.panasonic.com/pa/soporte/	0-800-11-7262
Chile	www.panasonic.com/cl/soporte/	800-390-602 022-797-5000
Perú	www.panasonic.com/pe/soporte/	0800-00726
Venezuela	www.panasonic.com/pa/soporte/	800-7262-800
México	www.panasonic.com/mx/soporte/	01800-847-7262 55-5000-1200
Argentina	www.panasonic.com/ar/soporte/	0800-333-7262 0810-321-7262
R. Dominicana	www.panasonic.com/pa/soporte/	809-200-8000

 

For Caribbean countries that speak English please enter this website in order to find information about our products and operative assistance:
www.panasonic.com/caribbean

How to fit the earphones

Fit the earphones correctly in order to get adequate noise canceling effect ([RZ-S500W] only) and acoustics. Select and fit the special earpieces that suit the sizes of your ears, left and right

How to fit the earphones (a)

1. Check the orientation (up (a), down) L (left), and R (right) of the earphones.
2. Fit firmly by turning the earphones a small amount at a time in the directions indicated by the arrow in the illustration.
   • Confirm that the earphones will not fall from your ears after you have fitted them.
   • If the earphones fall out easily, replace them with earpieces (supplied) of a different size.
   • The left earphone has a raised dot indicating the L side.

How to remove the earpieces (b)
How to attach the earpieces (c)

• Make sure the earpieces are fitted firmly into your ears and confirm that they are not at an angle.

Part names

Main unit (earphones)

(Earphones hereafter in the instructions)

a L side earphone (left)

1. Touch sensor (L) (left) (l )
2. Touch sensor (R) (right) (l )
3. Earphone LEDs (l )
4. [RZ-S500W] Microphone for noise cancelling
5. Earpieces
   b R side earphone (right)
6. Microphones for calls
7. Charging terminals
8. L side (left)/R side (right) indications
9. [RZ-S500W] Driver rear ports
10. A raised dot indicating the L side
    c Main unit (charging cradle)
11. Charging cradle lid
12. Terminal section (for the L-side earphones)
13. Terminal section (for the R-side earphones)
14. Charging cradle LEDs (l )
15. Certification information label (bottom of the charging cradle)*
16. Charging terminal (l )

The product part number is shown on the certification information label.

Charging

The chargeable battery (installed in the unit) is not charged initially. Charge the battery before using the unit.

Use the USB charging cord (supplied) (b) to connect the charging cradle to a computer (a).

• Charging of the charging cradle starts. The charging cradle LEDs light or blink (white) while the charging cradle is charging. Charging is complete when they turn off.

Put the earphones into the charging cradle.

• Confirm the L side and R side of the earphones, and match the positions of the charging terminals on the earphones with the terminal sections in the charging cradle. (Charging of the earphones will not start if the positions do not match.)
• The way the earphone LEDs light when you put the earphones into the charging cradle depends on the usage status.

Usage status	Earphone LED lighting/blinking patterns
Charging for the first time (after purchase)	The earphone LEDs light (red) about 5 seconds after you put the earphones into the charging cradle.
Charging any time after the first time (When there is still battery charge)	When you put the earphones into the charging cradle, the earphone LEDs light (red) about 3 seconds, then turn off. After about 5 seconds, the earphone LEDs light (red) again.
When the batteries are depleted (When there is no battery charge at all)	The earphone LEDs light (red) about 5 seconds after you put the earphones into the charging cradle.

 

Confirm that the earphone LEDs (red) have illuminated (charging starts).

• The earphone LEDs light (red) while the earphones are charging. Charging is complete when they turn off.
• Proper charging is not possible if there is dust or droplets of water on the terminal sections of the earphones or charging cradle. Remove the dust or water droplets before charging.
• Make sure the computer is turned on and is not on standby or sleep mode.
• Do not use any other USB charging cords except the supplied one. Doing so may cause malfunction.

Turning the earphones on and off

To turn the earphones on

Take the earphones out of the charging cradle.

• The earphones turn on. A beep will sound and the earphone LEDs blink (blue)* slowly.

The batteries are low when they are blinking in red.

To turn the earphones off

Put the earphones into the charging cradle.

• If something with a magnet in it is brought close to the earphones while they are being used, the earphones may turn off. Move the item with the magnet in it away if this occurs.

Connecting to a Bluetooth® device

Using the “Panasonic Audio Connect” app (free of charge) makes connecting with Bluetooth® simple. (l Front page)

Connecting by pairing (registering) your earphones with a Bluetooth® device

Take both earphones (L and R) out of the charging cradle.

• When pairing with a device for the first time:
  This unit will start to search for a Bluetooth® device to connect to, and the earphone LEDs will light alternately in blue and red.
• When pairing with a device after the first time:
  While the earphone LEDs light (blue) (about 3 seconds), if you touch and hold the touch sensor (L or R) for 7 seconds, the earphone LEDs will light alternately in blue and red.

Turn on the Bluetooth® device and enable the Bluetooth® function.

From the Bluetooth® menu of the Bluetooth® device, select device name “RZ-S500W” or “RZ-S300W” (a).

• When the earphone LEDs blink (blue)* twice at approximately 5 second intervals,
  pairing has been completed and connection has been established.
• The batteries are low when they are blinking in red.

Confirm that the earphones and the Bluetooth® device are connected.

• If the connection with the device does not complete within 5 minutes, the pairing mode on the
  earphones cancels and they transition to connection standby mode. Perform pairing again.

Using the earphones

Listening to music

1. Connect the Bluetooth® device and the earphones. (l )
2. Select the music or video on the Bluetooth® device and start playback

The earphones will output the music or the audio of the video being played back.

List of operations available with the touch sensors

Function	Touch sensor (L)	Touch sensor (R)
Listening to music
Playback/pause	Touch once
Raise the volume	Touch rapidly 3 times	–
Lower the volume	Touch rapidly 2 times	–
Forward a track	–	Touch rapidly 2 times
Back a track	–	Touch rapidly 3 times
Making a phone call
Receive phone call	Touch once while receiving the call
Reject a phone call	Touch and hold for about 2 seconds while receiving the call
End a phone call	Touch and hold for about 2 seconds during the call
Change control of external sounds*	–	Touch and hold for about 2 seconds
Start the voice assistant	Touch and hold for about 2 seconds	–

 

• Switches between noise canceling ([RZ-S500W] only), ambient sound, and off.
  Noise-canceling ([RZ-S500W] only): Reduces the sounds (noise) you can hear from outside.
  • Ambient sound: You can hear ambient sound through the microphones embedded in
    the earphones while enjoying music.
• A beep sounds to indicate that you have touched to reach either the maximum or minimum volume level.
• You can also use just one side of the earphones independently. In this case, it is only possible to perform operations available on the side you are using.
• Depending on the Bluetooth® device or the app, even if you operate the touch sensors on the earphones, some functions may not respond or may operate differently from the descriptions above.

Restoring to the factory settings

Charge the earphones before restoring the earphones to their factory settings.

1. Take the R-side earphone out of the charging cradle.
2. 2 While the earphone LED lights (blue), touch and hold the touch sensor (R) for about 7 seconds.
   • The earphone LED will light alternately in blue and red.
3. Touch and hold the touch sensor (R) for about 10 seconds.
   • The earphone LED (blue) blinks rapidly, and when the power turns off, the earphone returns to the factory settings.
4. Do the same Steps 1 to 3 above for the L-side earphones.
   • To repair the earphones with a Bluetooth® device, delete the registered information (device name: RZ-S500W or RZ-S300W) on the device, then pair the earphones with the Bluetooth® device again. (l )

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: To assure continued compliance, follow the attached installation instructions and use only
shielded interface cables when connecting to peripheral devices. Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
http://shop.panasonic.com
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3
www.panasonic.com
Panasonic Corporation
http://www.panasonic.com

If you have any questions, visit:
In the U.S.A.:
http://shop.panasonic.com/support

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