Ninja CM401 Specialty 10-Cup Coffee Maker Owner Guide

Ninja CM401 Specialty 10-Cup Coffee Maker

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed, including the following:

1. This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
2. To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT go into an outlet or try to modify it to fit.
3. Keep the appliance and its cord out of reach of children less than 8 years. old
4. To eliminate a choking hazard for young children, remove and discard the protective cover fitted on the power plug of this appliance.
5. Children shall not play with the appliance.
6. To protect against fire, electric shock, and injury to persons, DO NOT immerse the cord, plugs, or body of the machine in water or other liquid.
7. NEVER carry the appliance by the power cord or pull it to disconnect from the electrical socket; instead, grasp the plug and pull it to disconnect.
8. DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions, or has been dropped or damaged in any manner. Contact SharkNinja Operating LLC for service.
9. For household and worktop use only. DO NOT let the power cord hang over the edge, or touch hot surfaces such as the stove.
10. NEVER use the socket below the counter.
11. To avoid the risk of fire, electrical shock, or damage to the unit, DO NOT store or use the unit in an appliance garage or under a wall cabinet.
12. Unplug from the outlet when not in use and before cleaning.
13. Turn off and allow to cool before putting on or taking off parts, and before cleaning the appliance.
14. The use of an accessory not recommended by the manufacturer may create an overflow condition and scalding hazard, or result in fire, electric shock, or personal injury.
15. ALWAYS use the appliance on a clean, dry, level surface.
16. DO NOT place on or near a hot gas or electric burner or in a heated oven.
17. DO NOT use this appliance for anything other than its intended use.
18. DO NOT use outdoors.
19. DO NOT touch hot surfaces. Use handles or knobs.
20. To avoid contact with steam and hot surfaces, DO NOT reach across the top of the brewer to froth.
21. ALWAYS place a vessel beneath the brew basket to receive the brewed coffee.
22. Scalding may occur if the brew basket is opened during a brew or clean cycle.
23. DO NOT remove the vessel while the appliance is running without the Drip Stop in the closed position.  Return the vessel quickly and open the Drip Stop to continue the brew.
24. DO NOT fill the water reservoir with anything other than water, as other liquids may damage your brewer.
25. DO NOT overfill the water reservoir. Fill water only to the Max Fill line. 26 DO NOT run the appliance without water.
26. Exceeding the maximum brew basket capacity may cause overflow. DO NOT use fine or espresso ground coffee.
27. The carafe is designed for use with this appliance only. DO NOT place the carafe on or near a hot gas or electrical burner, or in a heated oven.
28. DO NOT set a hot carafe on a wet or cold surface.
29. DO NOT use a cracked or scratched carafe or a carafe that has a loose or weakened handle.
30. DO NOT clean carafe with abrasive cleaners, steel wool pads, or other  abrasive materials
31. DO NOT place the carafe in the microwave.
32. DO NOT expose the carafe to extreme temperature changes.
33. DO NOT drink directly from the carafe. Liquid from the carafe may be very hot.
34. DO NOT use the carafe to store food when not in use.
35. Ensure the carafe is empty before starting a cleaning or brewing cycle. Starting a cycle with water, coffee, or tea in the carafe will cause an overflow.
36. Allow the appliance to cool before removing any parts and before cleaning.
37. To prevent illness from bacterial growth in the appliance, follow all cleaning instructions in the Care & Maintenance section of this Owner’s Guide.
38. Clean the system every week.
39. If the product is not operating properly, visit ninjakitchen.com or contact SharkNinja Operating LLC for examination, repair, or adjustment. Any servicing needs shall be performed by an authorized service provider.
40. Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised.
41. A short power-supply cord is provided to reduce the risks resulting from becoming entangled in or tripping over a longer cord.
42. DO NOT use extension cords with this product.

PARTS

• Coffee Maker (power cord & storage not shown)
• Showerhead
• Integrated Frother
• Frother Whisk
• Swinging Brew Basket
• Control Panel
• Single-Serve Cup Platform
• Ninja Smart Scoop™
• Flip-Top Water Reservoir Lid
• Removable Water Reservoir
• Removable Filter Holder
• Permanent Filter
• Ninja® Glass Carafe
• Brew-Through Lid
• Intelligent Warming Plate

CONTROL PANEL

1. Programmable Digital Clock
2. Hour & Minute Buttons
3. Stay Warm Indicator/Button
4. Delay Brew Button
5. Multi-Serve Dial, Cup, XL Cup, Travel Mug, XL Multi-Serve, Half Carafe, Full Carafe
6. Custom Brews, Classic Brew, Rich Brew, Over Ice Brew
7. Signature Brew Specialty Brew
8. Drip Stop Indicator
9. Intelligent Clean Cycle Indicator/Button
10. Power Button

PREPARING YOUR NINJA® SPECIALTY COFFEE MAKER FOR USE

Remove all packaging material and stickers from the coffee maker. Wash the water reservoir, carafe, removable filter holder, and permanent filter in warm, soapy water with a soft cloth. Rinse parts and dry thoroughly. Before first use, prime the system by running two Full Carafe, Classic brew cycles with water only. After each cycle is complete, discard the water. For detailed instructions, refer to the Priming Your Ninja Specialty Coffee Maker section.

SETTING THE CLOCK

1. When the unit is plugged in, the clock will flash on the control panel to indicate that the time has not been set.
2. Press the hour (H) or minute (M) button until you reach the current time. The AM or PM indicator will illuminate on the left side of the display as you are setting the time.
3. After 5 seconds, the clock will stop flashing and the clock will be set.

HIGH-ALTITUDE CALIBRATION BREW

(OPTIONAL, BUT RECOMMENDED FOR USERS IN HIGH-ALTITUDE AREAS)
Because water boils at lower temperatures at higher altitudes, running a calibration cycle before your first brew allows the unit to detect the boiling point of water at your location. Running a calibration cycle will help deliver a consistent brew each time.

1. Fill the water reservoir up to, but not exceeding, the Max Fill line.
2. Place the empty filter holder into the brew basket, and an empty vessel in the machine.
3. Press and hold both CLASSIC and OVER ICE until the clock displays CAL.
4. A calibration cycle will begin. When complete, the unit will beep and the End will appear on the clock display. Discard the water in the vessel.

PRIMING YOUR NINJA SPECIALTY COFFEE MAKER

Lift the Water Reservoir to the right and up off the coffee maker. Flip the Reservoir Lid open or remove the entire lid. Add water up to, but not exceeding, the Max Fill line. Return the water reservoir to the coffee maker. DO NOT fill the water reservoir with anything other than water, as other liquids may damage your coffee maker.

Insert the Filter Holder into the Swinging Brew Basket. Close the brew basket until you hear a slight click.

Twist the Brew-Through Lid clockwise onto the Carafe to lock it into place and center the carafe below the brew basket.

With everything securely in place and the unit powered on, select the Full Carafe size and press CLASSIC. When the cycle is complete, discard the water in the carafe. Then repeat the cycle a second time from the beginning. You are now ready to use your Ninja Specialty Coffee Maker.

BREW VOLUMES & MEASUREMENTS

HOW MUCH DO YOU GET IN YOUR CUP?
Each size and brew style produces a different amount of coffee to optimize strength and taste.

APPROXIMATE BREW VOLUMES

MEASURING YOUR COFFEE GROUNDS
For best results, use the measurements on the Ninja Smart Scoop™ or in the chart to the right to determine how much ground coffee to use for each brew size. The amount of ground coffee for each size will remain the same for any brew type you select. For example, if you select Cup and CLASSIC, you will use the same amount of coffee grounds as if you select Cup and OVER ICE.

USING THE BREW BASKET

1. Open the brew basket by swinging it out of the coffee maker. Insert the Filter Holder in the brew basket.
2. Place the Permanent Filter or a #4 paper cone filter in the filter holder.
3. Use the Ninja Smart Scoop™ and follow the measurements on the scoop to fill the filter.
4. Slide the brew basket back into the coffee maker until it clicks into place

USING THE DRIP STOP

CAN’T WAIT FOR THE FIRST CUP?

When brewing a carafe, close the Drip Stop to pause the brew cycle and pour a cup. Promptly replace the carafe and open the Drip Stop to complete the brew. If you forget to open the Drip Stop, the coffee maker will pause the brew, and after 20 seconds it will give you a friendly audible reminder. After 6 minutes, the brew will be canceled.

CLOSING THE DRIP STOP AFTER A BREW

When the brew cycle is complete, set the Drip Stop to the closed position to stop dripping from the brew basket. While the Drip Stop is closed, the Drip Stop indicator will illuminate.

INTELLIGENT WARMING PLATE & STAY WARM BUTTON

INTELLIGENT WARMING PLATE

The Intelligent Warming Plate will automatically turn on during a Half or Full-carafe size of Classic or Rich brew. The Intelligent Warming Plate will adjust the heat it produces to avoid burning the coffee over time.

STAY WARM BUTTON

Press STAY WARM after the brew to turn the Intelligent Warming Plate off. You can turn the Intelligent Warming Plate back on by pressing STAY WARM again.

TIME & TEMPERATURE ADJUSTMENT

You can adjust how long the Intelligent Warming Plate remains on (up to 4 hours) and/or set the temperature to High or Low. By default, the Intelligent Warming Plate is set to remain on for 2 hours and is set to High to keep your coffee hot. The Low setting keeps your brew at a slightly lower temperature to preserve flavor longer.  To change the time/temperature settings of your warming plate, follow these instructions:

1. Press and hold STAY WARM until the clock begins to flash the current warming time.
2. Quickly press the hour (H) and/or minute (M) buttons to increase the time up to 4 hours or decrease the time to 0 hours. Press STAY WARM to set the new time. Or wait 5 seconds, and the unit will beep, signifying the new time has been set.
3. Next, the clock will display the current warming plate temperature. To keep the same temperature, press STAY WARM, or wait 5 seconds for the same temperature to lock in. To change the temperature, press the hour (H) or (M) buttons, then press STAY WARM, or wait 5 seconds for the temperature to lock in.

CUSTOM BREWS

CLASSIC AND RICH BREWS

• Use the Multi-Serve Dial to select the brew size. Place the empty vessel you would like to brew into under the brew basket.
• Press CLASSIC or RICH and the brew will begin. Press CLASSIC or RICH again to cancel the brew. The brew will begin, stop, and be quiet for a short period before it begins again. This process is used to evenly saturate the coffee grounds. The unit will beep to signal a completed brew.

OVER ICE BREW

• Use the Multi-Serve Dial to select the brew size. Fill your desired vessel to the top with ice cubes and place the vessel below the brew basket.
• Press OVER ICE and the brew will begin. Press OVER ICE again to cancel the brew. The brew will begin, stop, and be quiet for a short period before it begins again. This process is used to evenly saturate the coffee grounds. The unit will beep to signal a completed brew.

SPECIALTY BREW & FROTHING MILK

SPECIALTY BREW

• Place the empty vessel you would like to brew into under the brew basket.
• Press SPECIALTY and the brew will begin. Press SPECIALTY again to cancel the brew. The brew will begin, stop, and be quiet for a short period before it begins again. This process is used to evenly saturate the coffee grounds. The unit will beep to signal a completed brew.

FROTHING MILK

• Pour milk into a cup, until it is about ⅓ full. (Use more or less milk depending on your preference.) For hot froth, microwave 45 to 60 seconds. Move the frother into the ready position by swinging the arm toward the front.
• Hold the cup under the frother and submerge the whisk just below the surface of the milk. This allows air to fold into the milk for the frothiest results. Press and hold the frothing button for 30 to 45 seconds.
• You can easily remove the frother whisk by twisting it clockwise. To avoid spills, keep your cup below the whisk and carry it to your sink or dishwasher for cleaning.

DELAY BREW

1. Turn the unit on by pressing the Power button.
2. After filling the water reservoir and adding ground coffee to the filter holder, be sure the reservoir and brew basket are securely in place. Place the appropriate-size vessel under the brew basket.
3. Press DELAY BREW. DELAY BREW will illuminate and the clock will begin to flash “noon” or the last Delay Brew time that was set.
4. Once the proper time has been set, select the size of the vessel that you would like to brew into.
5. Select the brew style that you desire from the 4 flashing buttons. The selected brew style will remain illuminated.
6. Once the time, brew size, and brew style have been set, allow DELAY BREW to stop flashing, or press DELAY BREW to activate. When activated, the unit will beep and DELAY BREW and your selected options will remain illuminated. To cancel, press DELAY BREW again.

CARE & MAINTENANCE

AFTER EACH BREW

1. After the unit has cooled, remove the filter holder from the brew basket. If using a paper filter, discard it. If using the permanent filter, wash it thoroughly with soap and warm water or place it on the top rack of the dishwasher.
2. Clean the frother whisk after each use. Hand-wash thoroughly or place on the top rack of the dishwasher.
3. Wash the carafe and brew-through lid with soap and warm water. Use a bottle brush or a cloth to wash the inside of the carafe. DO NOT use a wire brush
4. After the coffee maker has cooled, wipe down the main unit, showerhead, and water reservoir shelf with a cloth and warm water. DO NOT immerse the coffee maker in water.

CLEANING THE WATER RESERVOIR
Empty the water reservoir and hand-wash or place it in your dishwasher.

CLEANING THE CARAFE
We recommend cleaning your carafe with warm, soapy water. If you want to clean the carafe more thoroughly, we recommend using a soft foam brush. DO NOT use a wire brush.

CLEANING & DESCALING

The CLEAN button will illuminate when a cleaning cycle is recommended for your unit, as calcium scale buildup could be affecting the flavor of your coffee. To clean and descale your Ninja® Specialty Coffee Maker:

1. Select the Full Carafe size and set the empty carafe beneath the brew basket.
2. Use a descaling solution specifically formulated for coffee maker cleaning and follow the directions on the package. Fill the water reservoir up to, but not exceeding, the Max Fill line (50 oz.).
3. Once the water reservoir is filled, press the CLEAN button.
4. The clock will display and count down the remaining clean cycle time, which takes approximately 60 minutes to complete. Your unit will deliver a small amount of cleaning solution to distribute it through the system. It will then pause, deliver additional cleaning solution, and continue for 60 minutes. The extended pauses allow for maximum cleaning and descaling.
5. Upon completion, the coffee maker will beep, the clock will display End, and the CLEAN light will turn off.
6. Empty and thoroughly clean the carafe and water reservoir with warm, soapy water to remove any cleaning solution that could affect the flavor of your coffee.
7. Fill the reservoir with fresh water up to, but not exceeding, the Max Fill line and set the empty carafe beneath the brew basket.
8. Flush the system by running a Full Carafe, Classic brew cycle with water only. After the cycle is complete, discard the water and thoroughly clean the carafe.

TROUBLESHOOTING

THERE’S SEDIMENT IN MY COFFEE

• If using a permanent filter, the sediment at the bottom of the brewed coffee may be due to using finely ground coffee.
• To reduce the amount of sediment in the brewed coffee, use a slightly coarser grind or use a paper filter

COFFEE IS TOO WEAK

• For stronger coffee, use the Rich brew setting, try darker roast beans, or use the permanent filter rather than a paper filter. If you want an even bolder flavor, you can add more coffee grinds to the brew basket. Additional grinds do absorb liquid, so you will have a more concentrated, smaller cup of coffee.

COFFEE IS TOO STRONG

• For milder coffee, use the Classic brew setting, lighter roast beans, or a paper filter rather than a permanent filter. If you want an even milder flavor, you can put fewer coffee grinds in the brew basket.

THE BREW CYCLE IS TOO SLOW

• Depending on your settings, your brew time will vary from around 4 minutes to 10 minutes.

CUP OR TRAVEL MUG OVERFLOWED

• Ensure you are using at least a 12 oz. cup for the Cup size, 14 oz. cup for the XL Cup size, 16 oz. travel mug for the Travel Mug size, and 20 oz. travel mug for the XL Multi-Serve size.

BREW BASKET OVERFLOWED

• The bottom of the filter holder may be clogged. This can happen with finely ground coffee or too many coffee grinds in the brew basket. Medium-ground coffee is recommended

THERE’S WATER LEFT IN THE RESERVOIR

• The water reservoir markings are minimum fill lines that indicate the amount of water needed for that brew size. However, all brew styles use different amounts of water to create the proper flavor and concentration, leaving some water to remain

COFFEE MAKER IS LEAKING

• After removing the water reservoir, there may be a small amount of water in the reservoir valve. This can be easily removed with a dry cloth.
• If the leak is coming from the brew basket, make sure all parts are assembled correctly and securely, and the drip stop is closed.
• If the leak is coming from the bottom of the coffee maker, call Customer Service at 1-877-646-5288.

CLEAN LIGHT IS ON

• Run a clean cycle. If you have recently completed a clean cycle, you may need to run a second cycle to remove additional mineral buildup that occurs naturally over time.

CLOCK DISPLAY MESSAGES

• “Add Wtr” The system does not have enough water in the reservoir to complete your brew. Add fresh water to the reservoir, then press your selected brew style to resume the brew.
• “CLn” The system has detected that a clean cycle needs to be run immediately to remove calcium scale buildup in the boiler. See ‘Cleaning & Descaling’ for instructions.

ERROR MESSAGES

• “Er” If the clock displays “Er” and then a number (ex. “Er 03”), contact Customer Service at 1-877-646-5288.

ONE YEAR LIMITED WARRANTY

Operating LLC. Warranty coverage applies to the original owner and the original product only and is not transferable. SharkNinja warrants that the unit shall be free from defects in material and workmanship for one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (including filter holder, permanent filter, frother whisk, carafe and brew-through lid, water reservoir and flip-top lid, and Ninja Smart Scoop™), which require regular maintenance and replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., failure to run regular cleaning cycles), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly under normal household conditions within the warranty period, visit ninjakitchen.com for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REPLACEMENT PARTS

To order additional parts and accessories, visit ninjaaccessories.com.

PRODUCT REGISTRATION

Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja® product within ten (10) days of purchase. You will be asked to provide the store name, date of purchase, and model number along with your name and address. The registration will enable us to contact you in the unlikely event of a product safety notification. By registering, you acknowledge you have read and understood the instructions for use and warnings outlined in the accompanying instructions.

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Faqs About Ninja CM401 Specialty 10-Cup Coffee Maker