HP LaserJet Pro M402/M403 Getting Started Guide

HP LaserJet Pro M402/M403

About HP

HP (short for Hewlett-Packard) is a multinational technology company headquartered in Palo Alto, California, United States. The company specializes in developing and manufacturing a wide range of computer hardware and software products, including personal computers, laptops, printers, scanners, and storage devices.

HP was founded in 1939 by Bill Hewlett and Dave Packard in a garage in Palo Alto, California. Today, the company has grown into one of the largest technology companies in the world, with operations in more than 170 countries and over 60,000 employees.

Initial setup on the control panel

After turning on the printer, wait for it to initialize. Follow the prompts and use the arrow keys on the control panel to configure these settings:

• Language
• Location
• Default settings
  Under Default Settings select one of these options:
• Self-managed: Optimized default settings for a guided experience on setups, configurations, and updates.
• IT-managed: optimized default settings for fleet manageability with enhanced security.

Settings are fully customizable after initial setup.

Select a connection method and prepare for software installation

USB connection directly between the printer and the computer

Use an A-to-B-type USB cable.

Windows

1. For Windows 7 or lower, do not connect the USB cable before installing the software. The installation process prompts to connect the cable at the appropriate time. If the cable is already connected, restart the printer when installation prompts to connect the cable.
2. Continue with “5. Locate or download the software installation files.”
   NOTE: During software installation, select the option to Directly connect this computer using a USB cable.

Mac

1. For Mac, connect the USB cable between the computer and the printer before installing the software.
2. Continue with “5. Locate or download the software installation files.”

Wired (Ethernet) network connection

Use a standard network cable.

1. Connect the network cable to the printer and to the network. Wait a few minutes for the printer to acquire a network address.
2. On the printer control panel, press the OK button. Open the Network Setup menu. The control panel will show the IP address by default. Note the IP address for use during software installation. Example IP address: 192.168.0.1
   If the printer does not display the network address on the Home screen, manually configure the IP address on the control panel. To manually configure the IP address, see “Manually configure the IP address.”
3. Continue with “5. Locate or download the software installation files.” NOTE: During software installation, select the option to Connect through a network.

Built-in wireless network connection (dw wireless model only)

1. To connect the printer to a wireless (Wi-Fi) network, make sure that the printer, access point, and computer are all turned on, and that the computer is connected to the wireless network.
2. A USB cable will be required.
3. Disconnect any USB or Ethernet cable that is connected to the printer.
4. To print from a computer, continue to “
5. Locate or download the software installation files.”

Manually configure the IP address

For information on how to manually configure the IP address, see the printer User Guide at www.hp.com/support/ljM402 or www.hp.com/support/ljM403.

Locate or download the software installation files

Method 1: Download from HP Easy Start (Windows and OS X)

1. Go to 123.hp.com/laserjet, and click Download.
2. Follow the onscreen instructions and prompts to save the file to the computer.
3. Launch the software file from the folder where the file was saved, and continue with “6. Install the software.”

Method 2: Download from the printer support Web site (Windows and OS X)

1. Go to www.hp.com/support/ljM402 or www.hp.com/support/ljM403.
2. Select Software and drivers.
3. Download the software for your printer model and operating system.
4. Launch the installation file by clicking on the .exe or .zip file as necessary, and continue with “6. Install the software.”

Method 3: Install from the printer CD (Windows only)

1. Insert the printer CD into the computer.
2. Continue with “6. Install the software.”

Install the software

Windows solution

1. Insert the printer CD into the computer, or launch the software installation file downloaded from the Web.
2. The software installer detects the language of the operating system, and then it displays the main menu of the installation program in the same language. When installing from the CD, if the installer program does not start after 30 seconds, browse the CD drive on the computer and launch the file named SETUP.EXE.
3. The Software Selection screen details the software to be installed.
   • The recommended software installation includes the print driver and software for all available printer features.
   • To customize the software installed, click the Customize Software selections link. When finished, click the Next button.
4. Follow the on-screen instructions to install the software.
5. When prompted to select a connection type, select the appropriate option for the type of connection:
   • Directly connect this computer using a USB cable
   • Connect through a network
   • Help me set up a first-time wireless connection
     NOTE: When connecting through a network, the easiest way to detect the printer is to select Automatically find my printer on the network.
     NOTE: For wireless installation, select the option to Help me set up a first-time wireless connection, and then select Yes, retrieve the wireless settings on my computer.

OS X solution

1. The software installer detects the language of the operating system, and then it displays the main menu of the installation program in the same language.
2. Follow the on-screen instructions to install the software.
3. At the end of the software installation process, use the HP Utility Setup Assistant to configure printer options.

Mobile and wireless printing (optional)

Connect the device to the wireless network

To print from a phone or tablet, connect the device to the same wireless network as the printer.

• Apple iOS devices (AirPrint): Open the item to print, and select the Action icon. Select Print, select the printer, and then select Print.
• Newer Android devices (4.4 or newer): Open the item to print, and select the Menu button. Select Print, select the printer, and select Print.
  Some devices require downloading the HP Print Service plugin app from the Google Play store.
• Older Android Devices (4.3 or older): Download the HP ePrint app from the Google Play store.
• Windows Phone: Download the HP AiO Remote app from the Windows Store.

Learn more about mobile printing
To learn more about other mobile printing options, including additional ePrint solutions, scan the QR code, or see the “Mobile printing” section of the User Guide.

Wi-Fi Direct (dw wireless model only)

Wi-Fi Direct enables close proximity printing from a wireless mobile device directly to a Wi-Fi Direct-enable printer without requiring a connection to a network or the Internet.
NOTE:
The printer might require a firmware update to use this feature.

Enable Wi-Fi Direct

1. Print a Network Configuration Page to identify the printer IP address. On the control panel, press and hold the Cancel (X) button until the ready light starts to blink, and then release the button. The test page prints.
2. Enter the printer IP address into the address line of your Web browser. The Embedded Web Server (EWS) screen displays. Example IP address: 192.168.0.0
3. Click the Networking tab.
4. Click Wi-Fi Direct Setup.
5. Select the check box next to Wi-Fi Direct Printing Name (SSID), and then enter the network name SSID in the field.
6. Click Apply. The IP address of the mobile device is displayed on the Networking tab.
   NOTE: To find the network name (SSID), click the Wireless Configuration menu from the Networking tab.
   For more information on wireless printing and wireless setup, go to www.hp.com/go/wirelessprinting.

Set up HP ePrint via email (optional)

Use HP ePrint via email to print documents by sending them as an email attachment to the printer’s email address from any email-enabled device, even from devices that are not on the same network.
To use HP ePrint via email, the printer must meet these requirements:

• The printer must be connected to a wired or wireless network and have Internet access.
• HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Enable HP Web Services (n and dw models only)

1. On the printer control panel, press the OK button.
2. Scroll to the HP Web Services menu, and press the OK button.
3. Scroll to the Print Information Sheet option, and press the OK button.
   The information page contains the printer code that you use to register your HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

Troubleshooting

User Guide
The User Guide includes printer usage and troubleshooting information. It is available on the printer CD and on the Web:

1. Go to www.hp.com/support/ljM402 or www.hp.com/support/ljM403.
2. Click Manuals.

For Windows, the User Guide is copied to the computer during the recommended software installation.

Windows® XP, Windows Vista®, and Windows® 7
Click Start, select Programs or All Programs, select HP, select the folder for the HP printer, and then select Help.

Windows® 8
On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, click the icon with the printer’s name, and then select Help.

Check for firmware updates

1. On the printer control panel, press the OK button.
2. Scroll to the Services menu, and press the OK button.
3. Select LaserJet Update.
4. Select Check for Updates Now.

Additional support resources
For HP’s all-inclusive help for the printer, go to www.hp.com/support/ljM402 or www.hp.com/support/ljM403.

• Solve problems
• Find advanced configuration instructions
• Download software updates
• Join support forums
• Find warranty and regulatory information
• Mobile printing resources

Wired (Ethernet) network connection

• Verify that the printer is attached to the correct network port using a cable of the correct length.
• Verify the lights next to the network port are lit.
• Verify the print driver is installed on the computer.
• Test the network connection by pinging the network:
  Windows
  Click Start > Run. Type cmd and press Enter. Type ping,
  type a space, type the printer IP address, and then press Enter.
  Example IP address: 192.168.0.1
  OS X
  Open the Network Utility, and type the IP address in the ping pane. Press Enter. Example IP address: 192.168.0.1
• If the window displays round-trip times, the network is working.
• If the ping does not work, try restarting the printer and recheck all of the connection steps.

Wireless network connection (dw wireless model only)

• Verify that the network cable is not connected. The printer cannot connect to a wireless network when a network cable is connected.
• Verify that the printer and wireless router are turned on and have power. Also make sure the wireless switch is turned on.
• Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).
• Verify the print driver is installed on the computer.
• Verify that the computer and printer connect to the same wireless network.
• For Mac, verify that the wireless router supports Bonjour.
• Restart the wireless router.

FAQS About HP LaserJet Pro M402-M403

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