Arris SBG6580 SURFboard Wireless Gateway User Manual

ARRIS SBG6580 SURFboard Wireless Gateway User Manual

About Arris
The American corporation Arris International Ltd manufactures data, video, and telephone systems for both homes and enterprises. CommScope, a provider of network infrastructure, acquired Arris on April 4, 2019.

Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
• This device must be installed and used in strict accordance with the manufacturer’s instructions, as described in the user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.
• To prevent fire or shock hazards, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.
• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.
• Installation of this device must be by national wiring codes and conform to local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.
• Do not connect the plug to an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.
• Place this device on a stable surface.
• Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
• Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the device or user’s PC.
• It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.
• Postpone installation until there is no risk of thunderstorms or lightning activity in the area.
• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink laundry tub, in a wet basement, or near a swimming pool.
• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.
• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.
• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
• This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Articles 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

FCC Declaration of Conformity

ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the DOCSIS 3.0 Wireless Gateway-SBG6580 and SBG6580-2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet, and ankles) must be at least 8 inches (20.3 centimeters).  This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country-dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

Industry Canada (IC) Statement

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:

• This device may not cause interference, and
• This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, the use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

IC Radiation Exposure Statement

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Wireless LAN Information

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DS and OFDMA products that comply with:

• The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers
• The Wireless Fidelity (Wi-Fi) certification is defined by the Wireless Ethernet Compatibility Alliance (WECA).

Restrictions on the Use of Wireless Devices

• In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization.
• For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.
• If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
• The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.
• The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.
• Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Change the Default Username and Password in this guide for instructions or visit the ARRIS Support website at www.arris.com/consumer.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service at 1-877-466-8646 for assistance.

Getting Started

Introduction

The ARRIS SURFboard® SBG6580 Wireless Gateway is an all-in-one wireless DOCSIS 3.0® cable modem and four-port Ethernet router device. It provides secure ultra-high-speed wired and wireless broadband connections to the Internet for your computer and other wireless network devices on your home or small business network. The SBG6580 has a Wi-Fi® Pairing button option for quick and easy network connections for your wireless devices.

This guide provides instructions for installing and configuring your SBG6580, setting up a secure wireless network connection, and managing your gateway and network configurations.

 Note: The information, graphics, and procedures in this document apply to the SBG6580 and SBG6580-2 models. There are only a few minor differences between the two models. Where applicable, specific SBG6580-2 information (labeled u) is provided.

In The Box

Before installing the SBG6580, check that the following items are also included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SBG6580 Package Contents

Additional Items Needed (Not Included)

The following items are not included in the box and must be purchased separately, if required:

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet
• RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)  Ethernet cable for each additional Ethernet-enabled device                      

System Requirements

• High-speed Internet access account
• Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari  Compatible operating systems:
• Windows® 10
• Windows 8
• Windows 7 Service Pack 1 (SP1)

 Note: Although older versions of Windows operating systems are no longer specifically supported, they should still function with this model. 

• Mac® 10.4 or higher
• UNIX®
• Linux®

Contact Information

For technical support and additional ARRIS product information:

• Visit the ARRIS Support website: arris.com/consumer
• Call ARRIS Technical Support: 1-877-466-8646

Product Overview

Front Panel

Table 2. SBG6580 Front Panel LED Icons

* Blue – Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup™ (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy solution for setting up a secure wireless network connection for any WPS-enabled wireless device; such as a computer, tablet, gaming device, or printer. WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your  WPS-Enabled Wireless Devices for more information.

Rear Panel

Table 3.  SBG6580 Rear Panel Ports & Connectors

Gateway Label

The gateway label is located on the bottom of the SBG6580. It contains the gateway ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, you will have to contact your service provider for assistance. You may need to provide the following information listed on the gateway label:

• Gateway model name (SBG6580 or SBG6580-2)
• Gateway MAC address (HFC MAC ID)
• Gateway serial number (S/N)

Installing the Gateway

 Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Connect the SBG6580 to Your Computer

Before installing the SBG6580:

• Check with your service provider to ensure broadband cable service is available in your area. To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider.

 Note: When contacting your service provider, you may need your gateway information listed on the gateway label located at the bottom of your SBG6580 (see Gateway Label (page 17).

• Choose a location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets. For the best Wi-Fi coverage, a central location in your home or building is recommended.

 Note: The following installation procedure covers the wired Ethernet connection process so that you can confirm that the SBG6580 was properly installed and can connect to the Internet.

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).
2. Connect the other end of the coaxial cable to the Cable connector on the rear of the SBG6580. Use your hand to tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable to an available Ethernet port on the rear of the SBG6580.
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer. Optional: Repeat steps 3 and 4 for an additional computer or other network device that you want to install as a wired connection on your home network.
5. Connect the power cord to the Power port on the rear of the SBG6580.
6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch.

  Note: This automatically powers ON the SBG6580.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you should still perform the following gateway connectivity test to verify that the devices were connected properly.

1. Power ON the computer connected to the SBG6580, if it is turned off, and then log in.
2. Contact your service provider to activate (provision) the SBG6580. You may have to provide the HFC MAC ID listed on the gateway label. 

 Note: Your service provider may allow for automatic activation which will automatically launch its special website when you open a web browser.

3. After the SBG6580 is activated, open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.
4. Type a valid URL (such as surfboard.com) in the address bar and then press Enter. The ARRIS website should open. If it fails to open, please contact your service provider for assistance.

5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6580 light up in sequential order. See Product Overview for additional LED status information.
   • If all four LEDs did not light up solid and you also do not have an Internet connection, you may have to contact your service provider to reactivate the SBG6580 or check for signal issues.
   • If you still cannot connect to the Internet, the SBG6580 may be defective. Please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Wall Mount the SBG6580

 Note: The SBG6580 is wall mountable. Please note that wall mounting the SBG6580 is for convenience only. It may degrade the optimal Wi-Fi performance on the SBG6580.

If you choose to mount the SBG6580 on a wall, please read the following before starting:

• Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services.
• Follow all local standards for installing a network interface unit/network interface device (NIU/NID).
• Unplug the power cord on the SBG6580 from the electrical wall outlet and verify that all the cables are repositioned away from the back of the SBG6580 before mounting it on the wall.
• Decide if you are mounting the SBG6580 horizontally or vertically on the wall.
• Gather the following items:
  • Wall-mounting template or ruler/measuring tape
  • Applicable screwdriver: Phillips or flathead
  • Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the SBG6580.

 Note: Contact a qualified installer to determine the appropriate screw length needed for mounting a gateway.

See the figure below for the spacing measurements needed between the screw heads and the wall:

Note: If possible, mount the SBG6580 to concrete, masonry, wooden stud, or some other solid wall material. Use anchor bolts if necessary (for example, if you mount the device on drywall). 

 Caution: Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines.

Perform the following steps to mount the SBG6580 on a wall:

1. Use the Wall Mounting template as a guide to drill two holes in the wall for mounting the SBG6580 in a vertical or horizontal position.

 WARNING! The wall mounting template is intended as a sample representation of the SBG6580 side view. The mounting hole dimensions shown on the template may not be accurate. BEFORE drilling any holes in the wall, check to ensure that your measurements match the hole markings on the side of the SBG6580.

2. Drill each of the two holes to an appropriate depth and diameter of at least 1½ inches (3.8 cm). There must be a .10 inch (2.5 mm) distance between the wall and the underside of the screw head to mount the SBG6580 on the wall.

3. Insert the #6 screws into the holes in the wall.
4. Attach the SBG6580 to the two screws in the wall and then check to make sure it is securely mounted on the wall.
5. Reconnect the coaxial and Ethernet cables on the rear of the SBG6580.
6. Reconnect the power cord to the Power port on the rear of the SBG6580 and plug the other end into an electrical wall outlet that is not controlled by a wall switch.
7. Arrange the cables to prevent any safety hazards.
8. Check again to make sure the SBG6580 is still securely mounted on the wall.

Wall Mounting Template

Setting Up a Wireless Network Connection

It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBG6580 are connected through an Ethernet connection.

Choose one of the following options to set up your wireless network connection:

• Launch the SBG6580 Quick Start Wizard (page 23)
• Set Up a Wireless Network Using Your Computer (page 29)

After setting up a wireless connection on your home network, check that your wireless network connection was set up properly. See Test Your Wireless Network Connection for more information.

Test Your Wireless Network Connection

Perform the following connectivity test to check that wireless connections were established for the SBG6580 and other wireless devices on your home network:

1. Check if your wireless devices are successfully connected to your wireless network, then disconnect the Ethernet cable on your computer and SBG6580.
2. Open a web browser on your computer.
3. Type a valid URL (such as surfboard.com) in the address bar, and press Enter.

If the website fails to open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance.

Connect Your WPS-Enabled Wireless Devices

You can use the Wi-Fi Protected Setup (WPS) Pairing button on the SBG6580 to connect your WPS-enabled wireless devices. WPS automatically assigns a random wireless network name (SSID) and Wi-Fi Security Key (password) to the SBG6580 and your other WPS-enabled wireless devices to connect to your wireless home network.

 Note: To use the WPS Pairing button option, your computer hardware must support WPS and also have WPA security compatibility.

1. Power ON your SBG6580 and other WPS-enabled wireless devices that you want to connect to your wireless home network.
2. Press and hold the WPS button located on the front of the SBG6580 for five to 10 seconds and then release (see Front Panel).
3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled wireless device.
4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless home network.

Gateway Web Manager Menu Options

Main Menu Buttons
The SBG6580 main menu buttons are displayed along the top of the SBG6580 Web Manager screen. To display the drop-down submenu options, click the menu button.

Table 4. SBG6580 Web Manager Main Menu Options

Get Help

You can choose any of the following three options to obtain help information for any SBG6580 Web Manager function. General help information is available for any SBG6580 menu option when you click the Help button on that page.

• Overview Help
• Help Links
• Field Level Help

Overview Help
General help information is available when you click Help, Overview on the SBG6580 menu bar

Help Links
Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6580 menu bar. Each link opens the related configuration screen.

Field Level Help
More specific help information is available throughout the web manager for field-level help when you click Help located to the right of the applicable field.

Protecting & Monitoring Your Wireless Network

After you have successfully connected the SBG6580 Wireless Gateway and your wireless devices, you should configure the SBG6580 to protect your wireless network from unwanted and unauthorized access by any wireless devices within the range of your wireless network. Although network security for the SBG6580 is already configured, you can use the SBG6580 Web Manager to set the level of security and access that you want to allow on your wireless network.

Prevent Unauthorized Access

Caution: To prevent unauthorized access and configuration to your wireless network, we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBG6580 for the first time.

One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBG6580 and other wireless devices as well. Default passwords are commonly used and shared on the Internet.

To ensure that your wireless home network is secure, it is recommended that you follow these best practices for user passwords:

• Always create a secure password or passphrase that is not easily guessed.
• Use phrases instead of names so that it may be easier for you to remember.
• Use a combination of upper and lowercase letters, numbers, and symbols.
• Continue to change your administrator password regularly.

 Note: If your service provider supplied the SBG6580 Wireless Gateway, you may not have the necessary user permissions to change the login user name.

Change the Default Username and Password

1. Log in to the SBG6580 Web Manager from any web browser on the computer connected to the SBG6580.
2. Type the default LAN IP address, 168.0.1, in the Address bar and then press Enter. The SBG6580 Login screen displays (see Figure 48).
3. Type the default (see below) or current username and password to log in to the SBG6580 Web Manager. Both entries are case-sensitive.

• • Username: admin
  • Password: Motorola
• For the SBG6580-2, type the default (see below) or current username and password to log in to the SBG6580-2 Web Manager. Both entries are case-sensitive.
  • Username: admin
  • Password: password

4. Click Login to open the SBG6580 Web Manager. The SBG6580 Main screen displays.
   Note: If the Login Alerts screen displays, click Close to exit.
5. Click Status on the SBG6580 Web Manager menu bar.
6. Click Security to display the Status Security screen (see Figure 50).
7. Confirm that Change Username is displayed in the drop-down selection box at the top of the screen.
8. Complete each field entry, but note the following:
   • All fields are case-sensitive.
   • The current username is either your default username or your new username.
   • Make sure No is selected for Restore Factory Defaults before clicking Apply.

4. Click Apply to update your user name.
5. Click the Change Username drop-down arrow at the top of the screen to display the Change Password.
6. Complete each field entry, but note the following:
   • All fields are case-sensitive.
   • The username is your new username if you changed it.
   • The current password is either your default password or your last password change.  Find a secure place to write down and store your new username and password.  Make sure No is selected for Restore Factory Defaults.
7. Click Apply to update your password.

 Note: If your service provider supplied the SBG6580 Wireless Gateway, you may not have the necessary user privileges to change the login user name. If, at any time, you lose your new username and/or password, you will have to perform a factory reset using the Reset button on the rear of the SBG6580 (see Reset Button for more information). This will restore the factory defaults on your SBG6580 and allow you to log on to the SBG6580 Web Manager using the default username and password.

Managing Your Gateway and Connected Networks

You can use the SBG6580 Web Manager to view and monitor the network configuration settings and operational status of your wireless gateway. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network for more information.

Troubleshooting Tips

If the solutions listed in this section do not solve your problem, contact your service provider for assistance. Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error Conditions (page 78).

• You may have to reset the SBG6580 gateway configuration to its original factory settings if the gateway is not functioning properly.

Solutions

Table 5. Troubleshooting Solutions

Front Panel LED Icons and Error Conditions

The SBG6580 front panel LED icons provide status information for the following error conditions:

Table 6. Front Panel LED Icons and Error Conditions

Warranty Information

• Wireless Gateway-SURFboard SBG6580 & SBG6580-2
• ARRIS Enterprises, LLC (“ARRIS”)

Retail Purchasers. If you purchased this Product directly from ARRIS or an authorized ARRIS retail reseller, ARRIS warrants to you, the original end-user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) concerning Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end-user customer, continues (A) for Software and the media upon which it is provided, for ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free telephone number 1-877-466-8646. Technical support charges may apply. ARRIS’ sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from ARRIS or an ARRIS-authorized retail reseller, ARRIS does not warrant this Product to you, the end-user. A limited warranty for this Product (including Software) may have been provided to your cable operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please contact your Service Provider if you experience problems with this Product.

General Information.
The warranties described in this Section shall not apply:

1. to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing, or unauthorized repair; or
2. to cosmetic problems or defects that result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS-owned trademark, trade name, or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or anyone else that the Software will perform error-free or without bugs

Retail Purchasers Only. If you purchased this Product directly from ARRIS or an ARRIS authorized retail reseller, please call the ARRIS toll-free number, 1-877-466-8646 for warranty service or technical support. Technical support charges may apply.

Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from ARRIS or an ARRIS-authorized retail reseller, please contact your Service Provider for technical support.

• Corporate Headquarters
  • ARRIS  ·  Suwanee  ·  Georgia  ·  30024  ·  USA
• Telephone:  1-678-473-2000
• Fax:  1-678-473-8470
• www.arris.com

FAQs aboutArris SBG6580 SURFboard Wireless Gateway

 

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