TCL 43S450R 43-Inch Class S4 4K LED Smart TV User Guide

TCL 43S450R 43-Inch Class S4 4K LED Smart TV

Copyright

© 2022 Roku, Inc. All rights reserved. ROKU, the ROKU Logo, and “NOW THIS IS TV” are trademarks and/or registered trademarks of Roku, Inc. Material in this User Manual is the property of Roku, Inc., and is protected under US and International copyright and/or other intellectual property laws.

Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Roku, Inc., is a violation of Roku, Inc.’s, rights under the aforementioned laws. No part of this publication may be stored, reproduced, transmitted, or distributed, in whole or in part, in any manner,  electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Roku, Inc.

Requests for permission to store, reproduce, transmit, or distribute materials shall be made to both of the following addresses:

• Roku, Inc.
• 1155 Coleman Avenue,
• San Jose, CA 95110
• Product name: TCL • Roku TV
• Document name: TCL • Roku TV User Guide
• Document revision: 10.5 – United States, English
• Publication date: 1 November 2021

Important information

The lightning flash with arrowhead symbol, within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. This symbol indicates that this product incorporates double insulation between hazardous main voltage and user-accessible parts. When servicing, use only identical replacement parts.

WARNING:
To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. This product should not be exposed to dripping or splashing. No objects filled with liquids, such as vases, should be placed on or near the product.

WARNING:
The TV is unstable if it is not properly attached to the base or mounted to the wall. Be sure to follow the base or wall mounting instructions provided in the User’s Guide to ensure your safety.

Proper operating voltage
Refer to the identification/rating label located on the back panel of your product for its proper operating voltage.

Cable TV installer notice of proper grounding
This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground should be connected to the grounding system of the building as close to the point of cable entry as practical.

Installation location
Important: This television is a table model and is designed to sit on a firm, flat surface. Don’t place the TV on soft carpeting or similar surfaces because the ventilation slots on the bottom of the unit will be blocked, resulting in reduced lifetime from overheating.

To ensure adequate ventilation for this product, maintain a spacing of 4 inches from the top and side of the TV receiver and 2 inches from the rear of the TV receiver and other surfaces. Also, make sure the stand or base you use is of adequate size and strength to prevent the TV from being accidentally tipped over, pushed off, or pulled off the stand. This could cause personal injury and/or damage to the TV. Refer to the Important Safety Instructions on the following pages.

Low-power standby mode
The Power button (indicated by the power symbol) on this TV and its remote control put the TV into a very low-power standby mode but does not completely turn the power off. To completely shut the power off, you must disconnect the power cord from the power outlet. The main plug/appliance coupler is used as a disconnect device. Therefore, you should be sure that the TV is installed in a manner to enables the power cord to be disconnected when necessary.

Note:
In situations where the power plug or appliance coupler is used as the disconnect device, the disconnect device shall remain readily accessible and operable.

Product Information
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. These numbers are located on the product.

• Model No.
• Serial No.
• Purchase Date
• Dealer/Address/Phone

Important Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install by the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
10. WARNING: Please refer to the information on the exterior bottom enclosure for electrical and safety information before installing or operating the apparatus.
11. WARNING: The main plug is used to disconnect the device and should remain readily operable.
12. When not in use, tie up the power cord set with a cable tie or with something similar. It should not be near sharp edges as it may cause abrasion of the power cord set. When put into use again, please make sure the power cord set is not damaged. If any damage is found, please use a replacement power cord specified by the manufacturer or that is identical to the original one.
13. No open flame sources, such as lit candles, should be placed on, under, or near the apparatus.
14. Unplug this apparatus during lightning storms or when unused for long periods.
15. Only use attachments/accessories specified by the manufacturer.
16. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid any injury.
17. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
18. For safe operation of the apparatus, please follow these installation requirements: Keep at least 2 inches of ventilation space between the rear cover of the apparatus and the wall. Keep at least 1 inch of ventilation space between the apparatus and all other surfaces. Do not allow any of the apparatus’ ventilation openings to be blocked by objects that might obstruct them, such as newspapers, curtains, tablecloths, or any other objects. Do not expose the apparatus to any external heat sources. Do not place any heat sources such as candles, lamps, etc. on the apparatus. Do not expose the device to high levels of humidity or any possible sources of moisture. When disposing of used batteries from the remote control, consult local regulations regarding proper disposal.
19. If an outside antenna or cable system is connected to the product, be sure the antenna or cable system is grounded to provide some protection against voltage surges and built-up static charges. Section 810 of the National Electrical Code, ANSI/NFPA No. 70-2011 (Section 54 of Canadian Electrical Code, Part 1) provides information concerning proper grounding of the mast and supporting structure, grounding of the lead in wire to an antenna-discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode. See the following example:

Welcome

Congratulations on the purchase of your new TCL • Roku TV! Discover the joy of endless entertainment. After it’s set up, you’ll be able to access a world of streaming content channels that may include paid subscription channels and thousands of free channels.
Important:
Your TV receives automatic updates from time to time, enabling new content and features. This edition of the User Guide describes TCL • Roku TV version 10.5. To determine the current version of your TCL • Roku TV, go to Settings > System > About after you complete Guided Setup.

The new standard in Smart TVs
Welcome to TV like you’ve most likely never seen before—a home screen that you can personalize with your favorite devices and streaming channels. Choose from hundreds of thousands of streaming movies and TV episodes, plus music, sports, kids, family, international, and much more. You should never run out of things to watch.

Note:
A paid subscription or other payments may be required for some channel content. Channel availability is subject to change and varies by country.

Get the most out of your new TV

Follow these steps to get the most out of your new TV.

• Connect to the Internet
• It’s easy, and it will unlock a world of entertainment. All you need is a network connection. There are hundreds of free streaming channels, paid subscription services, and convenient ways to rent or buy a favorite movie or program.
• Pick your favorite streaming channels
• Find the entertainment you love. From the latest blockbuster movies to your favorite TV programs, with tons of live sports, a broad selection of music streaming channels, popular programming in a dozen international languages, 24×7 live news and so much more, your new TCL • Roku TV has your sweet spot. A paid subscription or other payments may be required for some channels.
• Find live broadcast and streaming TV programs in the Live TV Channel Guide
• Use the Live TV Channel Guide to see not only what’s on TV right now, but what will be on in the coming two weeks. And for many over-the-air programs, if you start watching the program after it is already in progress, or you see something you missed in the Live TV Channel Guide, you can use More Ways to Watch to find streaming channels where you can see the program from the beginning, find other episodes, or entire seasons of the program, if applicable.
• Use Roku’s Smart TV experience to discover More Ways to Watch.
• Use this feature to find out how you can stream the program you are watching from the beginning, find more episodes of the program, discover similar programs and movies, and see the full description of the program.
• Personalize your Home screen
• Put your favorite streaming channels and TV inputs front-and-center on the Home screen. No more flipping through inputs or wading through complicated menus. You can even customize the names of each input and move tiles around so your most used devices and streaming channels are only a click away.

Set up your new TV

Warning:
To avoid the danger of suffocation, keep plastic packaging away from pets, babies, and children. Do not use packaging bags in cribs, beds, carriages, or playpens.

Open the box and remove the TV and other items. Be careful, the TV is heavy! We strongly recommend that two people unbox the TV. Be sure to check all the foam packaging as the stands from some TVs are stored in the foam for protection.

What’s in the box

To use the stand
Your TCL Roku TV comes without the stands attached so you can choose to use the stands or mount your TV to a wall using a wall mount (sold separately). If you want to mount your TV to the wall, don’t attach the stand legs.

• To prevent damage to the screen, carefully place your TV on a soft, cushioned surface.
• Put the column of the stands into the TV, and align the stands with the screw holes located on the TV. Secure the stands to the TV with four (4) screws.
  Note:
  Make sure the installation direction of the stand is the same as illustrated.

Refer to your TV’s Quick Start Guide or other provided documentation for model-specific information about attaching the base or a wall mount and making connections to AC power and your other audio/video devices. The following information applies to all TCL • Roku TV models.

Connecting an antenna, cable, or satellite box
If you are using an antenna, CATV cable without a set-top box, or a cable or satellite box that has only an antenna output, connect a 75-ohm coaxial cable (not provided) from the source to the ANT/CABLE input on the TV.

Tip:
If you are using an antenna with a 300-ohm twin-lead cable, you need to use a 300-to-75-ohm adapter (not provided) to adapt the twin-lead cable to a connection that is compatible with the TV’s antenna input.

Tip:
If you receive your TV stations through a set-top box from a cable or satellite TV provider, connect it to the TV using the best connection method available. From most to least desirable.

Note:
Select models have an AV Input that looks like a headphone jack. Use the breakout cable (included) to adapt this input to the three RCA-type plugs on your composite cable.

Connecting external equipment with an HDMI®

cable
If possible, connect your devices using HDMI® cables (not provided).  They help to provide the best video quality and also carry audio signals so that only one cable is needed. For better picture quality,  we recommend that you use cables designated as High-Speed HDMI®Cables.

Tip:
You might need to configure the device to send its signal through its HDMI® connector.

The connector labeled HDMI (ARC) has the additional ability to use the audio return channel to send digital audio to a receiver or soundbar, as explained in Connecting an AV receiver or digital soundbar. Only on select models:

The connector labeled HDMI (eARC) provides the same functionality as the HDMI ARC connector, plus the ability to pass through full-resolution sound formats such as Dolby Atmos and DTS:X from and to devices that support these formats, without additional processing by the TV. Additional details are provided in Choosing an audio format.

Connecting headphones to a Roku Voice Remote

Pro
Select TCL • Roku TVs come with the Roku Enhanced Voice Remote or Roku Voice Remote Pro. On these models, you can connect headphones to the jack on the left side of the remote.

Tip:
Inserting a plug in the remote’s headphone jack disables the sound from the TV’s built-in speakers or attached receiver or soundbar. The volume and mute controls on the right side of the remote adjust the volume level of the connected headphones.

Warning:
Loud noise can damage your hearing. When using headphones, use the lowest volume setting on your headphones that still lets you hear the sound. You might notice that connecting headphones to your remote shortens the remote’s battery life somewhat.

Roku remote batteries

Review the Battery Caution & Disposal Information on page 167
Open the back of your Roku remote and insert the included batteries, observing the proper orientation as indicated in the battery compartment. Reattach the back cover.

Use the following information to identify the buttons on your Roku remote.

Note:
Remote buttons and features vary somewhat by model. Your remote might not have all buttons or features listed.

• If your remote has a VOICE just below the purple pad, you have a Roku Voice Remote.
• If your remote has a headphone jack on its left edge, you have a Roku Enhanced Voice Remote or Roku Voice Remote Pro.

Roku Voice remotes have additional capabilities as noted in the following table.

Television Specifications

• Broadcasting system US System NTSC-M, ATSC standard (8VSB), QAM
• Receiving Channels VHF2-13, UHF14-69, CATV 14-36 (A)-(W), 37- 59
• (AA)- (WW), 60-85 (AAA)-(ZZZ), 86-94 (86)-
• (94), 95-99 (A-5)-(A-1), 100-135(100)-(135), 01 (4A)
• Tuner-type Frequency synthesized
• Operating Temperature  5°C to 35°C (41°F to 95°F)
• Operating Humidity  20% to 80%, non-condensing
• Storage Temperature  -15°C to 45°C (5°F to 113°F)
• Storage Humidity  10% to 90%, non-condensing

What we will do
At TCL North America’s discretion, (1) pay an Authorized TCL Service Center for both labor charges and parts to repair your television, or (2) replace your television with a new or refurbished / remanufactured equivalent value product. The decision to repair or replace will be made solely by TCL North America. See “How to get service”.

How to get service

• Please have your original purchase receipt or proof of purchase (bill of sale or receipted invoice) which states the condition of the unit (New, Used, etc.), the unit’s date of purchase, place of purchase, and model/serial number ready.
• The model/serial number information can be found on the back of your unit.
• Call 1-877-300-8837 or visit support.tcl.com/us
• A representative must troubleshoot your problem over the telephone or through e-mail before receiving  service
• If it is determined that your unit requires service, the service location will be at the sole discretion of TCL North America based on the TCL North America Limited Warranty Statement.
• At the sole discretion of TCL North America, television screen sizes 43” and smaller will either be repaired at an Authorized TCL Service Center or directly exchanged for a new or refurbished/recertified unit. At the sole discretion of TCL North America, television screen sizes 44” through 75” or larger will either be repaired or directly exchanged for a new or refurbished/recertified unit at an Authorized TCL Service Center or repaired in-home.
• In the event of a service visit where the on-site technician, in his sole discretion, deems the home or property conditions to be hazardous and/or unsafe, TCL North America reserves the right to cancel or re-schedule the service visit or opt for an exchange of the in-warranty unit for a refurbished/recertified unit lieu of the in-home service visit. If repaired at an Authorized TCL Service Center, TCL North America is not responsible for transportation costs to the Authorized TCL Service Center.
• However, TCL North America will pay for return shipping.
• TCL North America will provide instructions for packaging and shipping the unit. Units that are improperly packed and damaged during shipping are not covered under your product warranty.
• Proof of purchase in the form of a bill of sale or receipted invoice from an Authorized Dealer which is evidence that the product is within the warranty period must be presented to obtain warranty service.
• If a unit is to be replaced, a picture of the back of the unit showing the model and serial number and a picture of the issue itself may be required.
• PRE-AUTHORIZATION MUST BE OBTAINED BEFORE (1) SENDING ANY PRODUCT TO AN AUTHORIZED.
• TCL SERVICE CENTER, OR (2) OBTAINING ANY IN-HOME REPAIR/REPLACEMENT/ RENTAL SERVICES.

What your warranty does not cover
A unit sold in “As-Is”, “Used”, “Factory Reconditioned”, “Factory Re-Certified”, or “Refurbished”, condition or with faults. Units are physically broken during shipment from a Retailer. Please contact your Retailer for assistance. Extended Service Plans purchased from Retailers. Please contact your Retailer for assistance. Customer instruction. (Your Owner’s Manual describes how to install, adjust, and operate your unit. Any additional information should be obtained from your Authorized Dealer). Installation and related adjustments, or damage resulting from installation. Damage resulting from non-approved installation or repair methods.

Signal reception problems are not caused by your unit.  Damage from misuse, abuse, neglect, insects, normal wear and tear, cosmetic damage, mishandling, faulty installation, or power line surges.Markings or images on the television’s panel resulting from viewing fixed images (including but not limited to certain 4:3 images on wide screen televisions, or data or images in fixed screen locations from banners, video games, or certain broadcast networks).

Units that have original factory serial numbers that are unreadable or missing, or that have been changed, defaced, or altered in any manner. Batteries. A television that has been modified or incorporated into other products, or that has had the serial number removed or altered. A unit purchased or serviced outside the USA. Acts of nature or God, such as but not limited to earthquake or lightning damage. Special, incidental, or consequential damages.

LIMITATION OF WARRANTY

THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. NO VERBAL OR WRITTEN INFORMATION GIVEN BY TCL NORTH AMERICA, ITS AGENTS, OR EMPLOYEES SHALL CREATE A GUARANTEE OR IN ANY WAY INCREASE OR MODIFY THE SCOPE OF THIS WARRANTY. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER.

TCL NORTH AMERICA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY AND WARRANTY PERIOD SET FORTH ABOVE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE VISIT WWW.TCL.COM TO VIEW THE MOST CURRENT VERSION.

How State Law relates to this warranty
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.

If you purchased your unit outside the United States or seek warranty coverage outside the United States:
This warranty does not apply. Contact your dealer for warranty information.

Service calls that do not involve defective materials or workmanship are not covered by this warranty. Costs of such service calls are the sole responsibility of the purchaser.

CONTACT INFORMATION:

• TCL North America
• 1860 Compton Ave
• Corona, California 92881
• 1- 800-825-6747
• www.tcl.com/en

Legal Statement

Please note—Use of the TCL • Roku TV is governed by the TCL • Roku TV End User License Agreement (see below). In addition, an end-user online profile and billing account with Roku, Inc. (“Roku”) on Roku’s website (“Roku Account”) is required to stream content via the Internet using your TCL • Roku TV. A Roku Account gives you access to movies,  television shows, and other audio-visual entertainment in the “Roku Channel Store,” a storefront of applications provided by Roku via your device’s on-screen menu. After your Roku Account is created, you can link your TCL • Roku TV to your account. By using the TCL • Roku TV, you agree to these statements. For the avoidance of doubt, the content disclaimer set forth herein shall refer to all content and channels accessible and available on the TCL • Roku TV, including those available via the Roku® streaming platform, as well as broadcast cable.

Due to the various capabilities of the TCL • Roku TV, as well as limitations in the available content available therein, certain features, applications, and services may not be available on all TCL • Roku TVs, or in all territories. Some features on the TCL • Roku TV may also require additional peripheral devices or membership fees that are sold separately. Please visit the Roku, Inc. website for more information on the TCL • Roku TV and content availability. The services and availability of content on the TCL • Roku TV are subject to change from time to time without prior notice. All content and services accessible through the TCL • Roku TV belong to Roku, Inc. or third parties and are protected by copyright, patent, trademark, and/or other intellectual property laws. Such content and services are provided solely for your personal noncommercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider.

Without limiting the foregoing, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through the TCL • Roku TV. Third-party services may be changed, suspended, removed, terminated, or interrupted, or access may be disabled at any time, without notice, and Roku makes no representation or warranty that any content or service will remain available for any period.

Content and services are transmitted by third parties using networks and transmission facilities over which Roku has no control. Without limiting the generality of this statement, Roku expressly disclaims any responsibility or liability for any change, interruption, disabling, removal of, or suspension of any content or service made available through the TCL • Roku TV. Roku, the content providers, or the service providers may impose limits on the use of or access to certain services or content, in any case, and without notice or liability.

Any questions or requests for service relating to the content or services made available on the TCL • Roku TV should be submitted to the respective cable content or service provider or as described in the TCL • Roku TV User Guide. In the event of a conflict between the TCL • Roku TV End User Agreement and the terms outlined in this Legal Statement, the TCL • Roku TV End User Agreement shall prevail and control in all circumstances.

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