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Synology DS923 Plus 4-Bay DiskStation Product Manual

Synology DS923 Plus 4-Bay DiskStation featured

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Synology DS923 Plus 4-Bay DiskStation

Synology DS923 Plus 4-Bay DiskStation

Before You Start

Thank you for purchasing this Synology product! Before setting up your new Synology NAS, please check the package contents to verify that you have received the items below. Also, make sure to read the safety instructions carefully to avoid harming yourself or damaging your Synology NAS.

Notes
All images below are for illustrative purposes only and may differ from the actual product.

Package contents

Contact your reseller if your package is missing any of the below contents:

Synology DS923 Plus 4-Bay DiskStation 1

Synology DS923 Plus 4-Bay DiskStation 2

Synology DS923 at a glance

Synology DS923 Plus 4-Bay DiskStation 3

Synology DS923 Plus 4-Bay DiskStation 4
Synology DS923 Plus 4-Bay DiskStation 5
Synology DS923 Plus 4-Bay DiskStation 6
Synology DS923 Plus 4-Bay DiskStation 7

Notes
For more information about the Synology Expansion Unit supported by your Synology NAS, please visit the Synology Products Compatibility List.

System modes and LED indicators

System modes definitions
There are 7 system modes in Synology NAS. The System modes and their definitions are as below:

Synology DS923 Plus 4-Bay DiskStation 8

Synology DS923 Plus 4-Bay DiskStation 9

Identify System Modes
You can identify the system mode through the POWER and STATUS LED indicators. Please refer to the table below for more details.

Synology DS923 Plus 4-Bay DiskStation 10

Synology DS923 Plus 4-Bay DiskStation 11

Notes
If the STATUS LED remains static orange or continuously blinks orange, this indicates there are system errors such as fan failure, system overheating, or volume degradation. Please sign in to DSM for detailed information.

Transitions between System Modes
To better understand the transition between system modes, please refer to the examples below:

  • Powered on with no DSM installed
    Powered off > Powering on > DSM not ready
  • Powered on with DSM installed
    Powered off > Powering on > DSM not ready > DSM is ready for use
  • Entering hibernation and then waking up from hibernation
    DSM is ready for use > In hibernation > DSM is ready for use
  • Shutdown
    DSM is ready for use > Shutting down > Powered off
  • Power failure with UPS attached
    DSM is ready for use > DSM not ready (due to power failure, DSM enters safe mode) > Shutting down > Powered off > Powering on (power has recovered, DSM will reboot) > DSM not ready > DSM is ready for use

Other LED definitions

Synology DS923 Plus 4-Bay DiskStation 12

Synology DS923 Plus 4-Bay DiskStation 13

Notes

  1. When the drive LED indicator is orange, we recommend you sign in to DSM and go to Storage Manager > HDD/SSD for more information.
  2. Please try to restart your Synology NAS or re-insert the drives, then run the HDD/SSD manufacturer’s diagnostic tool to check the health status of the drives. If you can sign in to DSM, please run the built-in S.M.A.R.T. test to scan the drives. If the problem remains unresolved, please contact Synology Technical Support for help.

Hardware Specification

Synology DS923 Plus 4-Bay DiskStation 14

Synology DS923 Plus 4-Bay DiskStation 15
Synology DS923 Plus 4-Bay DiskStation 16

Notes
Model specifications are subject to change without notice. Refer to the Synology website for the latest information.

Spare Parts

Visit Spare Parts if you need to replace system fans, disk trays, or power supply units.

Synology DS923 Plus 4-Bay DiskStation 17

Synology DS923 Plus 4-Bay DiskStation 18

Optional Accessories

With Synology accessories, you can customize your Synology NAS to fit different business environments without worrying about compatibility and stability. Refer to Synology Products Compatibility List for more information.

Safety instructions

  • Keep away from direct sunlight and chemicals. Ensure a stable environment with no abrupt changes in temperature or humidity.
  • Place the unit right side up at all times.
  • Keep the unit away from liquids.
  • Before cleaning, unplug the power cord(s) and use a damp cloth to wipe the surface. Do not use chemical aerosol cleaners.
  • To prevent the unit from falling over, do not place it on carts or any unstable surfaces.
  • When setting up this product, use only Synology-provided or designated cables, power cords, PSUs, and power adapters that adhere to local regulations and safety requirements. Ensure the power cord(s) are plugged into the correct power supply voltage and that the AC voltage provided is correct and stable. Failure to do so may result in malfunctions or fires.
  • Do not use Synology-provided accessories on non-Synology products.
  • Warning, electric shock hazard. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • There is a risk of explosion if the battery is replaced with an incorrect type. Dispose of used batteries appropriately.
  • Power cord(s) must be plugged into a socket outlet with an earthing connection.
  • Keep your body parts away from a moving fan.

Hardware Setup

Tools and Parts for Component Installation
Please prepare the tools and parts below before setting up your Synology NAS:

  • A screwdriver (only for 2.5″ drives)
  • At least one 3.5″ or 2.5″ SATA drive (see here for compatible models)

Caution
If you install a drive that contains data, the system will format the drive and erase all existing data. Please back up any important data before installation.

Install drives

  • To remove the drive tray, pull out the drive tray handle in the direction shown in the image below.
  • Synology DS923 Plus 4-Bay DiskStation 19 Load drives in the drive trays.
    • For 3.5″ drives: Remove the fastening panels from the sides of the drive tray. Place the drive in the drive tray. Then insert the fastening panels to secure the drive in place.

Synology DS923 Plus 4-Bay DiskStation 20

    • For 2.5″ drives: Remove the fastening panels from the sides of the drive tray and store them in a safe place. Place the drive in the area of the drive tray indicated in the image below. Turn the tray upside down and tighten the screws to secure the drive in place.

Synology DS923 Plus 4-Bay DiskStation 21

  • Insert the loaded drive tray into the empty drive bay and push it back until you hear a click when the tray is locked into place.
  • Synology DS923 Plus 4-Bay DiskStation 22Insert the hard drive tray key into the hard drive tray lock, turn the key clockwise (to the “I” position) to lock the hard drive tray handle, and then remove the key.
  • Synology DS923 Plus 4-Bay DiskStation 23 Repeat the steps above to install all prepared drives.
  • Drives are numbered as shown below.

Synology DS923 Plus 4-Bay DiskStation 24

Add a Memory Module to Synology NAS
Optional Synology memory modules are designed to expand the memory of your Synology NAS. Follow the steps below to install, check, or remove a memory module on your Synology NAS. The following table shows the memory configuration for best practice:

Synology DS923 Plus 4-Bay DiskStation 25

Synology DS923 Plus 4-Bay DiskStation 26

To remove the memory module

  1. Shut down your Synology NAS. Disconnect all cables from your Synology NAS to prevent possible damage.
  2. Remove the drive trays from the drive bays. The memory slots are located on the inner right side of your Synology NAS. You will find a memory module that is pre-installed.
  3. Synology DS923 Plus 4-Bay DiskStation 27The memory slots are numbered as shown below.
  4. Synology DS923 Plus 4-Bay DiskStation 28 Push the levers on both sides of the memory module outward. The memory module will be released from its slot.
  5. Hold the memory module by its edges and remove it from the slot.
  6. Synology DS923 Plus 4-Bay DiskStation 29 Insert the drive trays back into the drive bays.
  7. Reconnect the cables removed in step 1, then press the power button to turn on your Synology NAS.

To install the memory module

  • Follow steps 1 to 2 of the “To remove the memory module” section to shut down your Synology NAS, disconnect the cables, and remove the drive trays.
  • Insert the new memory module into the empty slot:
    • Align the small gap between the gold connectors of the memory module with the notch on the empty slot. Insert the memory module into the slot. Make sure that the module is properly inserted.
    • Gently push down the memory module until you hear a click.
  • Synology DS923 Plus 4-Bay DiskStation 30 Insert the drive trays back into the drive bays.
  • Reconnect the cables removed in step 1, then press the power button to turn on your Synology NAS.

To make sure your Synology NAS recognizes the new memory capacity

  1. Install DiskStation Manager (DSM). Please see “Install DSM on Synology NAS” for more information.
  2. Sign in to DSM as an admin or a user belonging to the administrator’s group.
  3. Go to Control Panel > Info Center and check Total Physical Memory.

If your Synology NAS does not recognize the memory or does not start up successfully, please make sure that the memory module is installed correctly.

System Maintenance

Replace the Malfunctioning Fan
If the cooling fan located on the back of the Synology NAS malfunctions, please follow the steps below to remove the malfunctioning fan and replace it with a new one.

Caution
We recommend that you wear work gloves and operate with care to avoid injury during the process.

To remove the malfunctioning fan

  1. Shut down your Synology NAS. Disconnect all cables from your Synology NAS to prevent possible damage.
  2. Remove the drive trays and put them aside.
  3. Synology DS923 Plus 4-Bay DiskStation 31Remove the two screws securing the back panel from the back of your Synology NAS.
  4. Synology DS923 Plus 4-Bay DiskStation 32Push the case outwards, then slide it sideways to remove it from your Synology NAS.
  5. Synology DS923 Plus 4-Bay DiskStation 33 Synology DS923 Plus 4-Bay DiskStation 34Remove the screws securing the plastic fan supports, then set the plastic fan supports aside.
  6. Synology DS923 Plus 4-Bay DiskStation 35Remove the two screws as well as the PCIe expansion shield beneath the fans at the back of your Synology NAS.
  7. Synology DS923 Plus 4-Bay DiskStation 36Remove the four screws securing the other PCIe expansion shield in place, then the shield.
  8. Synology DS923 Plus 4-Bay DiskStation 37Cut the cable tie and unplug the fan connectors.
  9. Synology DS923 Plus 4-Bay DiskStation 38Remove the backplate screws.
  10. Synology DS923 Plus 4-Bay DiskStation 39Remove the malfunctioning fan from your Synology NAS.

Synology DS923 Plus 4-Bay DiskStation 40

To install a new fan

  • Fans are numbered as shown below. The fans must be installed in the direction specified in the picture below.
  • Synology DS923 Plus 4-Bay DiskStation 41 Synology DS923 Plus 4-Bay DiskStation 42Install the replacement fans.
  • Synology DS923 Plus 4-Bay DiskStation 43Install the backplate screws and connect the fan connectors in their corresponding slot as shown below.
  • Synology DS923 Plus 4-Bay DiskStation 44 Synology DS923 Plus 4-Bay DiskStation 45Re-install the two PCIe expansion shields and their screws.
  • Synology DS923 Plus 4-Bay DiskStation 46 Synology DS923 Plus 4-Bay DiskStation 47Re-install the plastic fan supports and their screws.
  • Synology DS923 Plus 4-Bay DiskStation 48 Re-install the case:
    • Place the case back over your Synology NAS.
    • Make sure the rails are aligned properly together.
    • Push the case inwards towards the fans.
  • Synology DS923 Plus 4-Bay DiskStation 49 Synology DS923 Plus 4-Bay DiskStation 50 Synology DS923 Plus 4-Bay DiskStation 51Re-install the screws securing the back panel.
  • Synology DS923 Plus 4-Bay DiskStation 52 Insert the drive trays back into the drive bays

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Troubleshooting

CAUTION
You should only perform troubleshooting and repairs as authorized or directed by the Synology Technical Support team.

Notes
This chapter describes possible issues that may occur. Not every issue will occur on your Synology NAS. Please refer to the corresponding sections for troubleshooting steps specific to the issue that has occurred.

Troubleshooting checklist
Before doing any troubleshooting or repair tasks, use the following checklist to identify possible causes for hardware issues on your Synology NAS.

  1. Remove all USB drives before powering on the Synology NAS.
  2. Is the Synology NAS connected to a functional AC power outlet?
  3. Is the Synology NAS turned on?
  4. Is the POWER LED light on?
  5. Is the STATUS LED light on?
  6. Is the ALERT LED light blinking?
  7. Verify that all cables are not loose or incorrectly connected.
  8. If you have recently added non-hot swappable hardware components (e.g., memory modules, NIC, PCIe cards), remove the component and verify if the Synology NAS functions properly without it.
  9. Are you operating the latest version of DSM?
  10. If you are unable to connect to your Synology NAS through a network, change the network cable and try to connect again. (For troubleshooting purposes ensure you are directly connecting to your Synology NAS without a router, switch, or hub.)

Common issues resolution
The following issues are discussed in this section:

  • Unable to recognize hard drive(s)
  • Unable to connect to the network
  • Unable to recognize external USB devices
  • Unable to recognize Expansion Unit
  • Unable to recognize PCIe Network Interface Card or unable to connect
  • Unable to recognize internal M.2 SSD
  • Alert LED is blinking continuously
  • Unable to power on after installing RAM
  • Unable to finish powering on (power LED is blinking continuously)
  • Unable to finish powering on with no drives installed
  • No power after pressing the power button
  • Unable to power on after connecting UPS

Unable to recognize hard drive(s)

  1. Confirm that you are using a hard drive listed in the Synology Products Compatibility List.
  2. Remove the hard drive from the Synology NAS and do a visual inspection: Confirm that the hard drive connector is not damaged or crooked.
  3. Synology DS923 Plus 4-Bay DiskStation 54 Replace the hard drive with a new one, then reboot the Synology NAS to see if the problem is caused by the removed drive.
  4. Remove the top cover and check that the power supply and connectors on the HDD backplane are properly plugged in.
  5. If, after following the above troubleshooting steps the issue is still unresolved, contact Synology Technical Support for further assistance.

Unable to connect to the network

  1. Restart the system and confirm that the network status and configuration are correct.
  2. Check whether the network cable is loose or damaged, and replace it with a working network cable.
  3. Connect the network cable to another port on the switch or hub.
  4. Connect the network cable directly to a PC to confirm whether the Synology NAS can be connected normally.
  5. Check the interior and exterior of the network port for dust or damage.
  6. Synology DS923 Plus 4-Bay DiskStation 55Check the interior of the network port for damaged or skewed pins.
  7. Synology DS923 Plus 4-Bay DiskStation 56If, after following the above troubleshooting steps the issue is still unresolved, contact Synology Technical Support for further assistance.

Unable to recognize external USB devices

  1. Do a visual inspection and check whether the USB port is rusted, which may cause a bad connection.
  2. Check that the external USB device is compatible with your Synology NAS.
  3. Do a visual inspection and check whether there is foreign matter inside the port.
  4. Check that the power supply for the external USB device is plugged in and provides power.
  5. Swap the inoperative USB device with one that has been confirmed to work properly.
  6. If, after following the above troubleshooting steps the issue is still unresolved, contact Synology Technical Support for further assistance.

Unable to recognize Expansion Unit

  1. Check that the expansion unit is compatible with your Synology NAS.
  2. Do a visual inspection and check whether the expansion port is rusted, which may cause a bad connection.
  3. Do a visual inspection and check whether there is a foreign matter inside the expansion port or broken.
  4. Check that the connecting expansion cable is properly positioned and securely connected to the expansion unit devices.
  5. Synology DS923 Plus 4-Bay DiskStation 57 Synology DS923 Plus 4-Bay DiskStation 58 Synology DS923 Plus 4-Bay DiskStation 59 Check that the power supply for the expansion unit is plugged in and providing power.
  6. Replace the expansion cable with a cable that has been confirmed to work properly.
  7. If, after following the above troubleshooting steps the issue is still unresolved, contact Synology Technical Support for further assistance.

Before you contact Synology Technical Support

Before you contact Synology Technical Support, follow the below instructions to try to solve the issue:

  • Use the troubleshooting information in this manual.
  • Follow the instructions in the “Troubleshooting checklist”.
  • Check for updated information, new device drivers, and hints and tips on the Synology Knowledge Center.

If possible, be at your product when you contact Synology Technical Support and have the following information available:

  • Product Model Name
  • Serial numbers of your Synology products
  • Description of the problem
  • The exact wording of any error messages
  • Hardware and software configuration information

Contacting Synology Technical Support

During the warranty period, you can get help and information through Synology Technical Support. Trained service personnel are available to assist you in determining a hardware problem and deciding what action is necessary to fix the problem. The warranty does not cover the following:

  • Replacement or use of parts not manufactured for or by Synology or non-warranted Synology parts.
  • Identification of software problem sources
  • Installation and maintenance of application programs

If it is determined that replacement services are necessary, please contact the local reseller or distributor where you purchased the product for further assistance. (Synology does not provide direct replacement services outside North America.)

Getting information, help, and service

Synology publishes a wide range of supporting documentation. In Knowledge Base, you will find useful Help and FAQ articles, as well as video tutorials, breaking up processes into handy steps. Also, you can find User’s Guides, Solution Guides, brochures, and White Papers. Experienced users and administrators will find answers and guidance in Developer Guides. Got a problem and unable to find the solution in our official documentation? Search hundreds of answers by users and support staff in Synology Community or reach Synology Technical Support through the web form, email, or telephone.

SYNOLOGY, INC. END USER LICENSE AGREEMENT

IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT (“EULA”) IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. (“SYNOLOGY”) FOR THE SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PURCHASED BY YOU (THE “PRODUCT”), OR LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY ( “SOFTWARE”).

YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE SOFTWARE AND INSTALLING THE SOFTWARE ONTO THE PRODUCTS OR DEVICE CONNECTED TO THE PRODUCTS. IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO NOT USE THE PRODUCTS CONTAINING THE SOFTWARE OR DOWNLOAD THE SOFTWARE FROM WWW.SYNOLOGY.COM OR ANY OTHER CHANNEL PROVIDED BY SYNOLOGY.INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND BY THE RESELLER’S APPLICABLE RETURN POLICY.

Section 1
Limited Software License. Subject to the terms and conditions of this EULA, Synology grants you a limited, nonexclusive, non-transferable, personal license to install, run, and use one copy of the Software loaded on the Product or on your device connected to the Product solely relating to your authorized use of the Product.

Section 2
Documentation. You may make and use a reasonable number of copies of any documentation provided with the Software; provided that such copies will only be used for internal business purposes and are not to be republished or redistributed (either in hard copy or electronic form) to any third party.

Section 3
Backup. You may make a reasonable number of copies of the Software for backup and archival purposes only.

Section 4
Updates. Any software provided to you by Synology or made available on the Synology website at www.synology.com (“Website”) or any other channel provided by Synology that updates or supplements the original Software is governed by this EULA unless separate license terms are provided with such updates or supplements, in which case, such separate terms will govern.

Section 5
License Limitations. The license outlined in Sections 1, 2, and 3 applies only to the extent that you have ordered and paid for the Product and states the entirety of your rights concerning the Software. Synology reserves all rights not expressly granted to you in this EULA. Without limiting the foregoing, you shall not authorize or permit any third party to:

  1. use the Software for any purpose other than that in connection with the Product.
  2. license, distribute, lease, rent, lend, transfer, assign, or otherwise dispose of the Software.
  3. reverse engineer, decompile, disassemble, or attempt to discover the source code of or any trade secrets related to the Software, except and only to the extent that such conduct is expressly permitted by applicable law notwithstanding this limitation.
  4. adapt, modify, alter, translate, or create any derivative works of the Software.
  5. remove, alter, or obscure any copyright notice or other proprietary rights notice on the Software or Product.
  6. circumvent or attempt to circumvent any methods employed by Synology to control access to the components, features, or functions of the Product or Software. Subject to the limitations specified in Section 5, you are not prohibited from providing any services hosted by Synology NAS server to any third party for commercial purposes.

Section 6
Open Source. The Software may contain components licensed to Synology under the GNU General Public License (“GPL Components”), currently available at http://www.gnu.org/licenses/gpl.html. The terms of the GPL will control solely concerning the GPL Components to the extent that this EULA conflicts with the requirements of the GPL with respect to your use of the GPL Components, and, in such event, you agree to be bound by the GPL with respect to your use of such components.

Section 7
Audit. Synology will have the right to audit your compliance with the terms of this EULA. You agree to grant Synology a right to access your facilities, equipment, books, records, and documents and to otherwise reasonably cooperate with Synology to facilitate any such audit by Synology or its agent authorized by Synology.

Section 8
Ownership. The Software is a valuable property of Synology and its licensors, protected by copyright and other intellectual property laws and treaties. Synology or its licensors own all rights, titles, and interests in and to the Software, including but not limited to copyright and any other intellectual property rights.

Section 9
Limited Warranty. Synology provides a limited warrant that the Software will substantially conform to Synology’s published specifications for the Software, if any, or otherwise set forth on the Website, for a period required by your local law. Synology will use commercially reasonable efforts to, in Synology’s sole discretion, either correct any such nonconformity in the Software or replace any Software that fails to comply with the foregoing warranty, provided that you give Synology written notice of such noncompliance within the warranty period.

The foregoing warranty does not apply to any noncompliance resulting from any: (w) use, reproduction, distribution, or disclosure not by this EULA; (x) any customization, modification, or other alteration of the Software by anyone other than Synology; (y)  combination of the Software with any product, services or other items provided by anyone other than Synology; or (z) your failure to comply with this EULA.

Section 10
Support. During the period specified in Section 9, Synology will make available to you the support services.

SYNOLOGY, INC. LIMITED PRODUCT WARRANTY

THIS LIMITED WARRANTY (“WARRANTY”) APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, “SYNOLOGY”). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT AND SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATIONS TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU.

IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND BY THE RESELLER’S APPLICABLE RETURN POLICY. PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORT TO YOU IF YOU REQUEST SUCH SUPPORT NOT IN THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY IN WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S INTERNAL RECORDS.

Local Consumer Protection Laws. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as outlined in such consumer protection laws and regulations.

Section 1. Products

  1. “Products” refer to New Products or Refurbished Products.
  2. “New Product” means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging the Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at Product Support Status.
  3. “Refurbished Product” means all Synology products that have been refurbished by Synology’s affiliate or an authorized Synology distributor or reseller, not including those sold as “as is” or with “no warranty” by anyone.
  4. “Spare Part” means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product.
  5. Other definitions: “Customer” means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; “Online Store” means an online shop operated by Synology or Synology’s affiliate; “Software” means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software.

Section 2. Warranty Period

  1. “Warranty Period”: The warranty period commences on the purchase date and is shown on the purchase receipt or invoice to be presented by the Customer and ends on the day after the end of the Warranty Period for each New Product. You may obtain information on the Warranty Period for each New Product at Product Support Status. For Spare Parts, the Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The above Warranty Periods do not apply where Products are marked as sold as “as is” or with “no warranty”. If a valid receipt of purchase of our Product or Product invoice is not presented or is erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date by Synology’s internal records.
  2. “Extended Warranty Period”: For Customers purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Customers can only choose either of the optional services.
  3. “Immediate termination of Warranty Period”: For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the “product specifications” of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the “product specifications” attached to the purchased Product.

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FAQS About Synology DS923 Plus 4-Bay DiskStation

What is the Synology DS923 Plus?

The Synology DS923 Plus is a 4-bay NAS (Network Attached Storage) device designed for small to medium-sized businesses and advanced home users.

What are the key features of the DS923 Plus?

Key features include a quad-core processor, 8GB of DDR4 memory (expandable up to 32GB), four drive bays supporting both 3.5-inch and 2.5-inch SATA HDDs/SSDs, and multiple connectivity options such as dual Gigabit Ethernet ports and USB 3.0/3.2 ports.

What is the maximum storage capacity of the DS923 Plus?

The DS923 Plus supports a maximum raw capacity of 72TB using 18TB drives in each of its four bays.

What operating system does the DS923 Plus run?

The DS923 Plus runs Synology’s DiskStation Manager (DSM) operating system, which offers a wide range of features for data management, file sharing, backup, and multimedia applications.

Can the DS923 Plus support RAID configurations?

Yes, the DS923 Plus supports various RAID configurations including RAID 0, RAID 1, RAID 5, RAID 6, RAID 10, and Synology Hybrid RAID (SHR), providing options for data protection and performance optimization.

Does the DS923 Plus support 4K video transcoding?

Yes, the DS923 Plus features hardware-accelerated 4K video transcoding, allowing users to stream and transcode 4K content smoothly to compatible devices.

What are the backup options available with the DS923 Plus?

The DS923 Plus offers comprehensive backup solutions including Synology Hyper Backup, Snapshot Replication, and support for third-party cloud services like Dropbox, Google Drive, and more.

Is the DS923 Plus suitable for virtualization environments?

Yes, the DS923 Plus is compatible with popular virtualization platforms such as VMware, Citrix, and Microsoft Hyper-V, making it ideal for virtual machine storage and management.

Does the DS923 Plus support high-speed SSD caching?

Yes, the DS923 Plus supports SSD caching to accelerate data access for frequently used files and applications, enhancing overall system performance.

What kind of warranty does Synology offer for the DS923 Plus?

Synology typically offers a standard warranty period of two to three years for their NAS devices, but warranty terms may vary by region. It’s advisable to check with the local distributor or Synology’s official website for specific warranty details.

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