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Shark NV355 Navigator Lift-Away Pro Upright Vacuum Cleaner User Guide

Shark NV355 Navigator Lift-Away Pro Upright Vacuum Cleaner featured

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Shark NV355 Navigator Lift-Away Pro Upright Vacuum Cleaner

Shark NV355 Navigator Lift-Away Pro Upright Vacuum Cleaner

IMPORTANT SAFETY INSTRUCTIONS

  • FOR HOUSEHOLD USE ONLY
  • PLEASE READ CAREFULLY BEFORE USE

If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force it into an outlet or try to modify it to fit.

GENERAL WARNINGS

  1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
  2. Use only identical replacement parts.
  3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
  4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
  5. The use of an extension cord is NOT recommended.
  6. This vacuum cleaner contains no serviceable parts.

USE WARNINGS

  • DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children. This is not a toy.
  • Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
  • DO NOT handle the lug or vacuum cleaner with wet hands.
  • DO NOT use without filters in place.
  • Only use Shark® branded filters and accessories. Failure to do so will also void the warranty.
  • DO NOT damage the power cord:
    • DO NOT pull or carry the vacuum cleaner by the cord or use the cord as a handle.
    • DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
    • DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
  • DO NOT put any objects into the nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  • DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
  • Keep the nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
  • DO NOT use it if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
  • Use extra care when cleaning on stairs.
  • DO NOT leave the vacuum cleaner unattended while plugged in.
  • When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
  • DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables.
  • Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
  • DO NOT use to pick up:
    • Liquids
    • Large objects
    • Hard or sharp objects (glass, nails, screws, or coins)
    • Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use it as an attachment to power tools for dust collection.
    • Smoking or burning objects (hot coals, cigarette butts, or matches)
    • Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
    • Toxic materials (chlorine bleach, ammonia, or drain cleaner)
  • DO NOT use in the following areas:
    • Poorly lit areas
    • Wet surfaces
    • Outdoor areas
    • Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
  • Turn off all controls before plugging in or unplugging the vacuum.
  • Unplug from electrical outlet when not in use and before any maintenance or cleaning.
  • Hand wash with water only. Washing with cleaning chemicals could damage the unit.
  • During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.
  • Allow all filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts.
  • Make sure the dust cup and all filters are in place after routine maintenance.
  • If provided, secure the power cord around the two cord hooks during storage.

ASSEMBLY

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  1. Place the Pod onto the Floor Nozzle Post and slide it down until it clicks into place.
  2. Insert the Extension Wand into the pod until it clicks into place.
  3. Slide the Accessory Holder onto the wand with the post facing away from the cord hook.
  4. Insert Handle Assembly into the wand until it clicks into place.
  5. Insert the Flexible Hose into the connector on the back of the pod.

For proper operation, ensure all parts are firmly clicked into place.

NOTE
There are a variety of accessories that are compatible with this vacuum series. The top flap of your box shows the select accessories that are included with your model. For additional accessories, visit sharkaccessories.com

WHOLE-HOME CLEANING

SETTINGS

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Press the Power/Surface Switch at the top of the pod. Select surface setting:

O Power Off

I Bare Floor
For bare floors and small area rugs.

II Carpet
For carpets.

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Suction Control offers variable suction based on your needs. Rotate counterclockwise to reduce suction and increase maneuverability on carpets. Rotate clockwise to increase suction on bare floors.

BRUSHROLL INDICATOR LIGHT

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WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green
The brush roll is spinning and working as it should.

Solid Red
There is a jam in the brushroll area. Turn your vacuum off and remove any blockages in the nozzle.

No Light
The vacuum is off.

CLEANING MODES

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  • To engage the brush roll, turn the power on, then step on the floor nozzle and tilt the handle back.
  • Press the red Release Button on the side of the pod. Gently hold the nozzle to the floor with your foot and pull the pod up.

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  • Follow the instructions for detaching the pod above. Press the Wand Release button to remove the wand from the pod. Attach an accessory to the end of the wand.
  • Follow instructions for detaching the pod and wand. Press the Handle Release button to detach the handle from the wand. Attach an accessory to the end of the handle.

EMPTYING THE DUST CUP

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IMPORTANT
Unplug the power cord before performing any maintenance.

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  • Undo the Latches on the sides of the dust cup by lifting them up and out. Tilt the dust cup and lift it off the vacuum pod.
  • To empty debris into the trash, press the lower release button, and the bottom of the dust cup will drop open.

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  • To remove collected debris from the Lint Screen, press the top release button and lift the handle to open. Gently brush the lint screen to clean it.
  • To reinstall, set the bottom of the dust cup on pod and tilt until the dust cup clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS

Regularly clean and replace your filters to keep your vacuum’s suction power optimal. To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT
DO NOT use soap when cleaning the filters.

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Pre-Motor (foam and felt)
With the dust cup removed, remove the Foam and Felt Filters. CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHS.

Post-Motor (HEPA)
To access the HEPA filter, press the tab, tilt the Filter Cover, and lift it from the vacuum. Remove the HEPA filter. CLEAN HEPA FILTER EVERY YEAR.

CLEANING THE BRUSH ROLL

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  1. Detach the pod from the floor nozzle.
  2. Remove any blockages or buildup from the airways in the nozzle. With scissors, carefully cut away any fibers, hair, or string wrapped around the brush roll. Avoid damaging or cutting the bristles.

CHECKING FOR BLOCKAGES

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Detach the handle from the wand by pressing the handle release button. Remove the flexible hose from the vacuum pod by pressing the tabs on the hose collar. Inspect the hose for clogs.

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With the pod detached, remove the lower nozzle hose and check for clogs.

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Detach the pod, wand, hose, and dust cup. Check all openings and remove blockages.

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Open the airway on the bottom of the floor nozzle by squeezing the tabs on the sides and lifting. Check for clogs and clear away any obstructions.

TROUBLESHOOTING

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ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and the original product only and is not transferable. SharkNinja warrants that the unit shall be free from defects in material and workmanship for one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

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RECORD THIS INFORMATION

Model Number: ____________________________________________________________________________________________________
Serial Number: ______________________________________________________________________________________________________
Date of Purchase(Keep receipt): _____________________________________________________________________________
Store of Purchase: __________________________________________________________________________________________

TECHNICAL SPECIFICATIONS

Voltage: 120V, 60Hz
Watts: 1200W
Amps: 10A

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FAQS About Shark NV355 Navigator Lift-Away Pro Upright Vacuum Cleaner

What is the Lift-Away feature?

The Lift-Away feature allows you to detach the canister from the vacuum’s body, giving you a portable and lightweight option for cleaning stairs, upholstery, and other hard-to-reach areas.

What type of flooring is the NV355 suitable for?

The Shark NV355 Navigator is designed for both carpets and hard floors, offering powerful suction for effective cleaning on various surfaces.

Does it come with different attachments?

Yes, the NV355 usually comes with several attachments such as a dusting brush, crevice tool, and pet power brush, enabling you to clean different surfaces and areas efficiently.

Is it bagless?

Yes, the NV355 Navigator is a bagless vacuum cleaner, which means you don’t have to purchase or replace bags regularly. Instead, it utilizes a dust cup that can be easily emptied.

How long is the power cord?

The power cord of the Shark NV355 Navigator is typically around 25 feet long, providing a decent cleaning radius without frequently changing power outlets.

Does it have a HEPA filter?

Yes, the NV355 usually features a HEPA filter, which is capable of trapping small particles and allergens, making it suitable for households with pets or allergies.

What is the suction power of the NV355?

The NV355 Navigator is known for its strong suction power, which effectively lifts dirt, debris, and pet hair from various surfaces.

Is it easy to maneuver?

Yes, the NV355 is designed with swivel steering, making it relatively easy to maneuver around furniture and tight spaces.

How often should I clean the filters?

It’s recommended to clean the filters of the NV355 regularly, ideally once a month, to maintain optimal performance. However, this can vary depending on usage and environmental factors.

Does it have a warranty?

The Shark NV355 Navigator usually comes with a limited warranty provided by the manufacturer. It’s advisable to check the specific warranty details at the time of purchase for any terms and conditions.

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