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Samsung Level U EO-BG950 Flex headphones User Manual

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Samsung Level U EO-BG950 Flex headphones

Samsung Level U EO-BG950 Flex headphones

Read me first

Please read this manual before using the device to ensure safe and proper use.

  • Images may differ in appearance from the actual product. Content is subject to change without prior notice.
  • Before using the headset, make sure it is compatible with your device.

Instructional icons

Warning:
situations that could cause injury to yourself or others.
Caution:
situations that could cause damage to your device or other equipment.
Note:
notes, usage tips, or additional information.

Getting started

Package contents
Check the product box for the following items:

  • Check the product box for the following items:
  • Headset
  • Earbud tip (3 sets, S/M/L)
  • USB cable
  • Quick start guide
  • The items supplied with the device and any available accessories may vary depending on the region or service provider.
  • The supplied items are designed only for this device and may not be compatible with other devices.
  • Appearances and specifications are subject to change without prior notice.
  • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
  • Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.
  • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Device layout

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Buttons and functions

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Notification light

The notification light alerts you to the headset’s status.

Samsung Level U EO-BG950 Flex headphones 3

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Charging the battery
Charge the battery before using the headset for the first time or when the headset has been unused for extended periods. Use only Samsung-approved chargers (above 5 V / 700 mA) and cables. Unapproved chargers can cause the battery to explode or damage the headset.

  • You can charge the headset using the charger (sold separately).
  • Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
  • The headset can be used while it is charging, but it may take longer to fully charge the battery.
  • While charging, the headset may heat up. This is normal and should not affect the headset’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
  • If the headset is not charging properly, take the headset and the charger to a Samsung Service Centre.
  1. Open the charger port cover. Connect the headset to the USB power adaptor via the USB cable. Plug the USB power adaptor into an electric socket.Samsung Level U EO-BG950 Flex headphones 5
  2. After fully charging, first unplug the USB cable from the headset, and then unplug it from the computer or the electric socket.
  • To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
  • The socket outlet shall be installed near the equipment and shall be easily accessible.

Turning the headset on and off

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Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted, such as airplanes and hospitals.

Connecting via Bluetooth

Bluetooth

About Bluetooth
Bluetooth is a wireless technology standard that uses a 2.4 GHz frequency to connect to various devices over short distances. It can connect and exchange data with other Bluetooth-enabled devices, such as mobile devices, computers, printers, and other digital home appliances, without connecting via cables.

Notices for using Bluetooth

  • To avoid problems when connecting your headset to another device, place the devices close to each other.
  • Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
  • Ensure that there are no obstacles between the headset and a connected device, including human bodies, walls, corners, or fences.
  • Do not touch the Bluetooth antenna of a connected device.
  • Bluetooth uses the same frequency as some industrial, scientific, medical, and low-power products and interference may occur when making connections near these types of products.
  • Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with the headset.
  • Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes).

Connecting to other devices

This headset is compatible with Bluetooth-enabled devices.

  1. Headset Slide the Power switch towards and hold it for approximately three seconds to enter Bluetooth pairing mode. When you turn on the headset for the first time, it automatically enters Bluetooth pairing mode.
  2. Other devices Activate the Bluetooth feature and search for Bluetooth devices. For more information, refer to the other device’s user manual.
  3. another device Tap Samsung U Flex (0000) from the list.

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  • The PIN for the headset is the four-digit number in parenthesis displayed on the other device’s Bluetooth settings screen. The number differs depending on the headset.
  • Once devices are paired, recently connected devices automatically connect to your headset whenever you turn it on.
  • If the Bluetooth connection fails or another device cannot locate the headset, remove the device’s information from the other device’s list. Then, try to connect again.
  • If the headset does not work properly, restart it or try to pair the devices again.
  • The Bluetooth connection range and sound quality may vary depending on the connected devices.

Connecting additional devices
The headset can connect to up to two Bluetooth-enabled devices at the same time. When you connect the headset to two devices, the last device you connect is recognized as the primary device. The other device is recognized as the secondary device.

  1. Connect the headset to a device via Bluetooth.
  2. Slide the Power switch to the right and hold it for approximately three seconds to enter Bluetooth pairing mode. The first device will be disconnected.
  3. Connect the headset to a second device.
  4. Reconnect the headset to the first device from the first device’s Bluetooth settings screen.

Reconnecting or disconnecting the devices

Reconnecting the devices
If the Bluetooth connection ends due to the distance between the devices, bring the devices closer together within a certain period. The devices will automatically reconnect. If the Bluetooth connection ends because of a device malfunction, access the Bluetooth menu on the connected device to pair them again.

Disconnecting the devices
Slide the Power switch towards and hold it for approximately three seconds. Then, the connection ends and the headset enters Bluetooth pairing mode. You can also end the connection by turning off the headset. When you turn on the headset again and the devices are in range, the headset automatically connects with the most recently paired device.

Using the headset

Wearing the headset
The headset contains magnets in its earbuds. The American Heart Association (US)  and the Medicines and Healthcare Products Regulatory Agency (UK) both warn that magnets can affect the operation of implanted pacemakers, cardioverters, defibrillators, insulin pumps, or other electromedical devices (collectively, “Medical Devices”) within the range of 15 cm (6 inches). If you are a user of any of these Medical Devices, DO NOT USE THE HEADSET UNLESS YOU HAVE CONSULTED WITH YOUR PHYSICIAN.

  • Do not store your headset near magnetic fields. Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields.
  • Do not bend or twist the headset excessively.
  • Do not apply excessive pressure to the headset.
  • Do not pull on any part of the headset excessively.

Wearing the headset
Wear the headset around your neck and insert the earphones into your ears.

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Connecting the earphones
Connect the earphones using the built-in magnets.

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Using the headset
Various features are available when the headset is connected to another device. The following descriptions are based on a Samsung mobile device running Android 5.0. Some features may not be available depending on the connected device.

Calling Features

Answering a call
When a call comes in while you are wearing the headset, the headset will beep and vibrate. Press the Play button to answer the call.

  • When the headset is connected to two devices and both devices receive calls simultaneously, the headset will be connected to the device that receives the call first.
  • When you play a multimedia file from one device, you can still answer calls from the other device.

Rejecting a call
Press and hold the Play button for one second.

Adjusting the volume
Press the Volume button.

Switching sound output
Use the connected device’s call features to switch call audio between the headset and the device.

Ending a call
Press the Play button.

Playing multimedia files
Control media playback, such as music and videos, using the Play button.

Playing and pausing a multimedia file
Press the Play button. The most recently-played music file will play automatically in the default music app installed on the connected device. During playback, press the Play button to pause playback.

To resume playback, press the Play button again. When two connected devices are simultaneously playing multimedia files, the headset will stream from the device that started playing a file first. When you pause the currently playing file, the file playing on the other device will play automatically.

Skipping to the next multimedia file
Press and hold the Volume (-) button to skip to the next file during playback.

Skipping to the previous multimedia file
Press and hold the Volume (+) button to skip to the previous file during playback.

Adjusting the volume
Press the Volume button.

Using Samsung Level
On the connected device, download the Samsung Level app from the Google Play Store or Galaxy Apps. With the app, you can check the remaining battery power and adjust the volume.

You can also set the headset to notify you via voice notification or vibrate when you have notifications on the connected device. For more information, refer to the app’s help menu.

The Samsung Level app is compatible with Samsung mobile devices running Android operating system 4.2.2 or later. Some features may differ or may not work on your headset depending on the connected device or the operating system.

Using Active button

When you press the Active button for the first time, it automatically launches a voice recognition application such as Bixby or S Voice. Press the Active button to launch the customized features. Press and hold the Active button to launch a voice recognition application such as Bixby or SVoice.

If Bixby or S Voice are not installed, the default voice recognition application will launch. With Samsung Level, you can customize the Active button to activate various features such as Clock, Timer, S Health or Voice Recorder Voice Recorder on the Active button menu is available only with Samsung mobile devices. If Voice Recorder does not appear on the Active button menu, update Voice Recorder to the latest version from Galaxy Apps or Play Store.

Updating the device
The device can be updated to the latest software.

Updating over the air
The device can be directly updated to the latest software by the firmware over-the-air (FOTA)  service. Tap More → About Samsung U Flex → Update Samsung U Flex software → OK in Samsung Level.

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions.

Your headset does not turn on
When the battery is completely discharged, your headset will not turn on. Charge the battery completely before turning on the headset.

Your headset freezes
If the headset’s audio experiences any problems, such as freezing or distorting, try to resolve it by turning off the headset and then turning it on again.  If the headset is still unresponsive, end the Bluetooth connection and reconnect it.

To do this, slide the Power switch towards and hold it for approximately three seconds to enter Bluetooth pairing mode. When the headset enters Bluetooth pairing mode, connect the devices again, and then check the operation of the headset. If the problem is still not resolved, contact a Samsung Service Centre.

The battery does not charge properly (For Samsung-approved chargers)

  • Ensure that the charger is connected properly.
  • If the problem is still not resolved, contact a Samsung Service Centre.

Another Bluetooth device cannot locate your headset

  • Ensure that your headset is in Bluetooth pairing mode.
  • Restart your headset and search for the headset again.
  • Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m).
  • If the tips above do not solve the problem, contact a Samsung Service Centre.

Your headset cannot connect to another Bluetooth device

  • Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).
  • On the device you want to connect with, disconnect all paired devices and try to connect again.

Bluetooth connection is often disconnected

  • If there are obstacles between the devices, the operating distance may be reduced.
  • Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).
  • When using the headset with other Bluetooth devices, the connection may be affected by electromagnetic waves. Use the headset in environments with fewer wireless devices present.

You cannot hear others speaking
Adjust the device volume.

The sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.

Others cannot hear you speaking on a call

  • Ensure that you are not covering the built-in microphone.
  • Ensure that the microphone is close to your mouth.

Audio quality is poor

  • Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the headset away from electromagnetic waves.
  • Ensure that your headset and the other Bluetooth device are within the maximum  Bluetooth range (10 m)
  • You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.

The headset works differently as described in the manual

  • Available functions may differ depending on the connected device.
  • Some features cannot be used when two devices are connected to the headset at the same time.

The battery depletes faster than when first purchased

  • When you expose the headset or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • The battery is consumable and the useful charge will get shorter over time.

Removing the battery

  • To remove the battery, contact an authorized service center. To obtain battery removal instructions, please visit Samsung
  • For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe.
  • Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) that may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.

Copyright
Copyright © 2017 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.

Trademarks

  • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
  • Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
  • All other trademarks and copyrights are the property of their respective owners.

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FAQS About Samsung Level U EO-BG950 Flex headphones

What is the Samsung Level U EO-BG950 Flex?

The Samsung Level U EO-BG950 Flex is a pair of wireless Bluetooth headphones designed for active lifestyles, featuring a flexible neckband design for comfortable wear and convenient on-the-go use.

What are the key features of the Samsung Level U EO-BG950 Flex?

Key features include Bluetooth connectivity, a flexible neckband, magnetic earbuds for easy storage, dual-microphone noise reduction for clearer calls, and ergonomic ear tips for a secure fit.

What is the battery life of the Samsung Level U EO-BG950 Flex?

The headphones offer up to 10 hours of playtime on a single charge, ensuring extended use throughout the day without frequent recharging.

Are the Samsung Level U EO-BG950 Flex headphones water-resistant?

Yes, the headphones feature a water-resistant design, making them suitable for use during workouts or in rainy conditions.

Do the Samsung Level U EO-BG950 Flex headphones support voice assistants?

Yes, the headphones are compatible with voice assistants like Siri or Google Assistant, allowing users to control music playback, make calls, and access information hands-free.

Are the earbuds of the Samsung Level U EO-BG950 Flex magnetic?

Yes, the earbuds are magnetic, allowing them to attach to each other when not in use, preventing tangling and making storage easier.

What type of charging port do the Samsung Level U EO-BG950 Flex headphones use?

The headphones feature a standard micro-USB charging port, making them compatible with most common charging cables.

Do the Samsung Level U EO-BG950 Flex headphones have an app for customization?

Yes, Samsung offers the “Samsung Level” app, which allows users to customize sound settings, manage notifications, and update firmware for their Level U EO-BG950 Flex headphones.

Do the headphones come with different ear tip sizes?

Yes, the headphones come with multiple sets of ear tips in different sizes to ensure a comfortable and secure fit for various ear shapes.

Are the Samsung Level U EO-BG950 Flex headphones suitable for sports activities?

Yes, with their water-resistant design, flexible neckband, and secure fit, the headphones are ideal for use during sports and other physical activities, providing music or audio entertainment without hindering movement.

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