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Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones User Manual

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Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones

Read me first

Please read this manual before using the device to ensure safe and proper use.

  • Images may differ in appearance from the actual product. Content is subject to change without prior notice.
  • Before using the headset, make sure it is compatible with your device.

Instructional icons

Warning:
situations that could cause injury to yourself or others.
Caution:
situations that could cause damage to your device or other equipment.
Note:
notes, usage tips, or additional information.

Getting started

Package contents
Check the product box for the following items:

  • Headset
  • Quick start guide
  • The items supplied with the device and any available accessories may vary depending on the region or service provider.
  • The supplied items are designed only for this device and may not be compatible with other devices.
  • Appearances and specifications are subject to change without prior notice. You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
  • Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.
  • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Device layout

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 1

Buttons and functions

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 2

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 3

If the vibration feature is turned off when you restart the headset, the feature will be turned on automatically.

Charging the battery
Charge the battery before using the headset for the first time or when the headset has been unused for extended periods. Use only Samsung-approved chargers and cables. Unapproved chargers or cables can cause the battery to explode or damage the headset.

If the battery is completely discharged, the headset cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the headset. Open the charging port cover and connect the headset to a charger.

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 4

Connecting the charger improperly may cause serious damage to the headset. Any damage caused by misuse is not covered by the warranty.

  • Chargers are sold separately.
  • The headset can be used while it is charging, but it may take longer to fully charge the battery.
  • While charging, the headset may heat up. This is normal and should not affect the headset’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
  • If the headset is not charging properly, take the headset to a Samsung Service Centre.

After fully charging, disconnect the headset from the charger.

  • To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
  • The socket-outlet shall be installed near the equipment and shall be easily accessible.

Turning the headset on and off

Slide the Power switch to turn on or off the headset

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 5

Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted, such as airplanes and hospitals.

Notification light identification

The notification light alerts you to the headset’s status.

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 6

  • If the notification light does not work as described, disconnect the charger from the headset and reconnect it.
  • The notification light may work differently depending on the connected device.

Connecting via Bluetooth

Bluetooth

About Bluetooth
Bluetooth is a wireless technology standard that uses a 2.4 GHz frequency to connect to various devices over short distances. It can connect and exchange data with other Bluetooth-enabled devices, such as mobile devices, computers, printers, and other digital home appliances, without connecting via cables.

Notices for using Bluetooth

  • To avoid problems when connecting your headset to another device, place the devices close to each other.
  • Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
  • Ensure that there are no obstacles between the headset and a connected device, including human bodies, walls, corners, or fences.
  • Do not touch the Bluetooth antenna of a connected device.
  • Bluetooth uses the same frequency as some industrial, scientific, medical, and low-power products and interference may occur when making connections near these types of products.
  • Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with the headset.
  • Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes).

Connecting to other devices

This headset is compatible with Bluetooth-enabled devices.

  1. Headset Slide the Power switch to turn on the headset.
  2. Headset Press and hold the Multifunction button for three seconds to enter Bluetooth pairing mode.
  3. When you turn on the headset for the first time, it automatically enters Bluetooth pairing mode.
  4. Other devices Activate the Bluetooth feature and search for Bluetooth devices.
  5. For more information, refer to the other device’s user manual.
  6. For other devices Tap Samsung Level U from the list.

Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 7

  • If the Bluetooth connection fails or the other device cannot locate the headset, remove the device’s information from the other device’s list. Then, try to connect again.
  • If the headset does not work properly, restart it or try to pair the devices again.
  • The Bluetooth connection range and sound quality may vary depending on the connected devices.

Connecting additional devices
The headset can connect to up to two Bluetooth-enabled devices at the same time. When you connect the headset to two devices, the last device you connect is recognized as the primary device. The other device is recognized as the secondary device.

  1. Connect the headset to a device via Bluetooth.
  2. Press and hold the Multifunction button for three seconds to re-enter Bluetooth pairing mode.
  3. The first device will be disconnected.
  4. Connect the headset to a second device.
  5. Reconnect the headset to the first device.

Reconnecting or disconnecting the devices

Reconnecting the devices
When your headset is disconnected from the device due to the distance between the devices, bring the devices closer together to pair them again. If the connection is lost due to a problem with the connected device, press the Multifunction button on the headset. You can also access the Bluetooth menu on the connected device to pair them again.

Disconnecting the devices
Press and hold the Multifunction button for three seconds. Then, the connection ends and the headset enters Bluetooth pairing mode. You can also end the connection by turning off the headset. When you turn on the headset again and the devices are in range, the headset automatically connects with the most recently paired device.

Using the headset

Wearing the headset
The headset contains magnets in its earbuds. The American Heart Association (US) and the Medicines and Healthcare Products Regulatory Agency (UK) both warn that magnets can affect the operation of implanted pacemakers, cardioverters, defibrillators, insulin pumps, or other electromedical devices (collectively, “Medical Devices”) within the range of 15 cm (6 inches). If you are a user of any of these Medical Devices, DO NOT USE THE HEADSET UNLESS YOU HAVE CONSULTED WITH YOUR PHYSICIAN.

  • Do not store your headset near magnetic fields. Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields.
  • Do not bend or twist the headset excessively.
  • Do not apply excessive pressure to the headset.
  • Do not pull on any part of the headset excessively
  1. Select the earbud tip for the left or right ear. Each earbud tip is marked with L for the left ear and R for the right ear.
  2. Cover the latch at the bottom of the earphone with the earbud tip.Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 8
  3. Hold the bottom of the earphone and cover the rest of the earphone with the earbud tip. Follow this procedure for the other earphones.Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 9
  4. Wear the headset as shown in the image below. You can reposition the rubber o-rings.Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones 10

Do not pull the rubber o-rings excessively. The rings may tear.

Wearing and connecting the headset

Wearing the headset
Insert the earphones into your ears or wear the headset around your neck while the earphones are not connected.

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Connecting the earphones
Connect the earphones using the built-in magnets.

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The earphones may not connect properly depending on the shape of the provided earbud tips. Ensure that the earphones are correctly connected.

Using the headset
Various features are available when the headset is connected to another device. The following descriptions are based on a Samsung mobile device running Android 5.0. Some features may not be available depending on the connected device.

Calling Features

Answering a call
When a call comes in while you are wearing the headset, the headset will beep and vibrate. Press the Talk button to answer the call.

  • When the headset is connected to two devices and both devices receive calls simultaneously, you can only answer the primary device’s call.
  • When you play a multimedia file from one device, you can still answer calls from the other device.

Rejecting a call
Press and hold the Talk button for one second.

Adjusting the volume
Press the Volume button.

Switching sound output
Use the connected device’s call features to switch call audio between the headset and the device.

Ending a call
Press the Talk button.

Playing multimedia files

Control media playback, such as music and videos, using the Multifunction button.

Playing and pausing a multimedia file
Press the Multifunction button. The most recently-played music file will play automatically in the default music app installed on the connected device. During playback, press the Multifunction button to pause playback. To resume playback, press the Multifunction button again.

When two connected devices are simultaneously playing multimedia files, the headset will stream from the device that started playing a file first. When you pause the currently playing file, the file playing on the other device will play automatically.

Skipping to the next multimedia file
Press the Multifunction button twice or press and hold the Volume (-) button to skip to the next file during playback.

Skipping to the previous multimedia file
Press and hold the Volume (+) button to skip to the previous file during playback.

Adjusting the volume
Press the Volume button.

Launching S Voice
Press and hold the Multifunction button for one second. The S Voice app will launch on the connected device. This feature is available only with Samsung mobile devices supporting the S Voice app.

Using Samsung Level
On the connected device, download the Samsung Level app from the Google Play Store or Galaxy Apps. With the app, you can check the remaining battery power and adjust the volume. You can also set the headset to notify you via voice notification or vibrate when you have notifications on the connected device.

For more information, refer to the app’s help menu. The Samsung Level app is compatible with Samsung mobile devices running Android operating system 4.2.2 or later. Depending on your device’s specifications, some features may not work on your headset.

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions.

Your headset does not turn on
When the battery is completely discharged, your headset will not turn on. Charge the battery completely before turning on the headset.

The battery does not charge properly (For Samsung-approved chargers)

  • Ensure that the charger is connected properly.
  • If the problem is still not resolved, contact a Samsung Service Centre.

Another Bluetooth device cannot locate your headset

  • Ensure that your headset is in Bluetooth pairing mode.
  • Restart your headset and search for the headset again.
  • Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m).
  • If the tips above do not solve the problem, contact a Samsung Service Centre.

Your headset is not connected to another device

  • Ensure that the device you wish to connect with supports the Bluetooth wireless feature.
  • Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

Bluetooth connection is often disconnected

  • If there are obstacles between the devices, the operating distance may be reduced.
  • Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).
  • When using the headset with other Bluetooth devices, the connection may be affected by electromagnetic waves. Use the headset in environments with fewer wireless devices present.

You cannot hear others speaking

  • Adjust the device volume.
  • Adjust the volume on the connected device when you cannot hear sounds on your headset at full volume.

The sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.

Others cannot hear you speaking on a call

  • Ensure that you are not covering the built-in microphone.
  • Ensure that the microphone is close to your mouth.

Audio quality is poor

  • Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the headset away from electromagnetic waves.
  • Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

The headset works differently as described in the manual

  • Available functions may differ depending on the connected device.
  • Some features cannot be used when two devices are connected to the headset at the same time.

The battery depletes faster than when first purchased

  • When you expose the headset or the battery to very cold or very hot temperatures, the useful charge may be reduced.
  • The battery is consumable and the useful charge will get shorter over time.

Removing the battery

  • To remove the battery, you must visit an authorized service center with the provided instructions.
  • For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal  injury, and/or result in the device being unsafe
  • Samsung does not accept liability for any damage or loss (whether in contract or tort,  including negligence) that may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.
  1. Remove the rubber cover from the left side of the neckband by pulling it from the end of the left neckband. Then, remove the left neckband.
  2. Separate the earphone cable from the neckband cover.
  3. Remove the neckband cover.
  4. Disconnect the battery connector.
  5. Lift the battery and cut the cables.
  6. Remove the battery

Copyright
Copyright © 2015 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.

Trademarks

  • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
  • Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
  • All other trademarks and copyrights are the property of their respective owners.

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FAQS About Samsung Level U EO-BG920 Wireless Bluetooth Neckband Earphones

What is the battery life of the Samsung Level U EO-BG920?

The battery life typically ranges from 10 to 11 hours of continuous playback, depending on usage.

Are the earphones sweat-resistant or waterproof?

While the Level U EO-BG920 is not fully waterproof, it does have a nano-coating that provides some protection against sweat and light moisture. However, it’s not recommended for use during intense workouts or in heavy rain.

Does it support multi-device connectivity?

Yes, these earphones support multi-device connectivity, allowing you to pair them with two devices simultaneously and switch between them easily.

Is there a companion app for the Level U EO-BG920?

Yes, Samsung offers the “Samsung Level” app, which allows users to customize settings, manage paired devices, and access additional features such as sound effects and equalizer presets.

What is the range of the Bluetooth connection?

The Bluetooth range is typically around 33 feet (10 meters), but this can vary depending on environmental factors such as obstacles and interference.

Are there different sizes of ear tips included?

Yes, the Level U EO-BG920 comes with multiple sets of ear tips in different sizes to ensure a comfortable and secure fit for various ear shapes.

Does it have a built-in microphone for taking calls?

Yes, these earphones feature a built-in microphone with noise-canceling technology for clear voice calls.

Is there a warranty included with the purchase?

Warranty policies may vary depending on the region and retailer, but Samsung typically offers a limited warranty for its products. It’s advisable to check the warranty terms at the time of purchase.

Can I use the earphones while they are charging?

Yes, you can use the Level U EO-BG920 while they are charging. This feature allows for continuous playback even when the battery is low, as long as the earphones are connected to a power source via the included USB cable.

Do the earphones support passive noise isolation?

Yes, the Level U EO-BG920 earphones provide passive noise isolation, which helps reduce ambient noise for an enhanced listening experience. The snug fit of the ear tips helps block out external sounds, allowing you to focus on your music or calls.

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