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PHILIPS Creator Series 27E2F7901 4K UHD Monitor User Manual

PHILIPS Creator Series 27E2F7901 4K UHD Monitor featured

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PHILIPS Creator Series 27E2F7901 4K UHD Monitor

PHILIPS Creator Series 27E2F7901 4K UHD Monitor

Important

This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor. The Philips guarantee applies provided the product is handled properly for its intended use, by its operating instructions, and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model, and production number of the product.

Safety precautions and maintenance

Warnings
Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. Read and follow these instructions when connecting and using your computer monitor. Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphones and headphones output voltage and therefore the sound pressure level.

Operation

  • Please Keep the monitor out of direct sunlight, very strong bright lights, and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.
  • Keep the display away from oil. Oil may damage the plastic cover of the display and void the warranty.
  • Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics.
  • Do not block the ventilation holes in the cabinet.
  • When positioning the monitor, make sure the power plug and outlet are easily accessible.
  • If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation.
  • Please use the approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to the Service contact information listed in the Important information manual.)
  • Operate under the specified power supply. Be sure to operate the monitor only with the specified power supply. Use of an incorrect voltage will cause malfunction and may cause fire or electric shock.
  • Do not disassemble the AC adapter. Disassembling the AC adapter may expose you to the danger of fire or electric shock.
  • Protect the cable. Do not pull or bend the power cable and signal cable. Do not place the monitor or any other heavy objects on the cables, if damaged, the cables may cause fire or electric shock.
  • Do not subject the monitor to severe vibration or high-impact conditions during operation.
  • To avoid potential damage, for example, the panel peeling from the bezel, ensure that the monitor does not tilt downward by more than -5 degrees. If the -5 degree downward tilt angle maximum is exceeded, the monitor damage will not be covered under warranty.
  • Do not knock or drop the monitor during operation or transportation.
  • The USB Type-C port could only be connected to specific equipment with fire enclosure in compliance with IEC 62368-1 or IEC 60950-1.
  • Excessive usage of the monitor can cause eye discomfort, it’s better to take shorter breaks more often at your workstation than longer breaks and less often; for example, a 5-10 minute break after 50-60-minute continuous screen use is likely to be better than a 15-minute break every two hours. Try to keep your eyes from eye strain while using the screen for a constant period of time by :
    • Looking at something varying distances after a long period of focusing on the screen.
    • Conscious Blinking often while you work.
    • Gently close and roll your eyes to relax.
    • Reposition your screen to the appropriate height and angle according to your height.
    • Adjusting the brightness and contrast to the appropriate level.
    • Adjusting the environment lighting similar to that of your screen brightness, avoid fluorescent lighting, and surfaces that don’t reflect too much light.
    • See a doctor if you have symptoms.

Maintenance

  • To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.
  • Oil-based cleaning solutions may damage the plastic parts and void the warranty.
  • Unplug the monitor if you are not going to use it for an extensive period.
  • Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvents, such as alcohol, or ammonia-based liquids to clean your monitor.
  • To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.
  • If your monitor gets wet, wipe it with a dry cloth as soon as possible.
  • If a foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.
  • Do not store or use the monitor in locations exposed to heat, direct sunlight, or extreme cold.
  • To maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges.
  • Temperature: 0-40°C 32-104°F
  • Humidity: 20-80% RH

Service

  • The casing cover should be opened only by qualified service personnel.
  • If there is any need for any document for repair or integration, please contact your local service center. (Please refer to the Service contact information listed in the Important information manual.)
  • For transportation information, please refer to “Technical Specifications”.
  • Do not leave your monitor in a car/trunk under direct sunlight.

Notational Descriptions
The following subsections describe the notational conventions used in this document. Notes, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions, or warnings. They are used as follows:

Note
This icon indicates important information and tips that help you make better use of your computer system.

Caution
This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Warning
This icon indicates the potential for bodily harm and tells you how to avoid the problem. Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

Setting up the monitor

Installation

Package contents

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Install the base

  1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.
  2. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 3 Hold the stand with both hands. Gently attach the base to the stand. Use your fingers to tighten the screw located at the bottom of the base. Gently attach the stand to the VESA mount area until the latch locks the stand.
  3. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 4 After stand installation, hold the stand with both hands, then lift the monitor.

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Connecting to your PC

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  1. AC/DC power input
  2. HDMI input
  3. DisplayPort input
  4. DisplayPort output
  5. USBC1 (PD 96W)
  6. USBC2 upstream (DATA)
  7. USBC3 downstream (15W)
  8. USB downstream/USB fast charger
  9. USB downstream
  10. USB downstream
  11. USB downstream
  12. Audio Out

Connect to PC

  1. Connect the power cord to the back of the display firmly.
  2. Turn off your computer and unplug its power cable.
  3. Connect the monitor signal cable to the video connector on the back of your computer.
  4. Plug the power cord of your computer and your monitor into a nearby outlet.
  5. Turn on your computer and monitor. If the monitor displays an image, installation is complete.

USB hub
To comply with International energy standards, the USB hub/ports of this monitor are disabled during Standby and Off modes. Connected USB devices will not work in this state. To permanently put the USB function in the “ON” state, please go to the OSD Menu, then select “USB standby mode”, and switch it to the “ON” state. Somehow if your monitor reset to factory setting, ensure to select “USB standby mode” to “ON” state in the OSD menu.

USB charging
This monitor has USB ports capable of standard power output including some with USB Charging functions (identifiable with a power icon ). You can use these ports to charge your Smartphone or power your external HDD, for example. The monitor must be powered ON at all times to be able to use this function. Some select Philips monitors may not Power or Charge your device when it enters “Sleep/Standby” mode (White power LED blinking). In that case, please enter to OSD Menu and select “USB Standby Mode”, then, turn the function to “ON” mode (default=OFF). This will then keep the USB power and charging functions active even when the monitor is in sleep/Standby mode.

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Note
If you Turn OFF your monitor via the power switch at any given time, all the USB ports will power OFF.

Warning
USB 2.4Ghz wireless devices, such as wireless mice, keyboards, and headphones, may have interference by the high-speed signal of USB 3.2 devices, which may result in a decreased efficiency of the radio transmission. Should this happen, please try the following methods to help reduce the effects of interference.

  • Try to kUSB 2.0B2.0 receivers away from the USB 3.2B3.2 connection port.
  • Use a standard USB extension cable or USB hub to increase the space between your wireless receiver and the USB 3.2 connection port.

Operating the monitor

Description of the control buttons

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Description of the On-Screen Display
What is an On-Screen Display (OSD)? On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user friendly on screen display interface is shown as below:

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Basic and simple instructions on the control keys
To access the OSD menu on this Philips Display simply use the single toggle button at the bottom of the Display bezel. The single button operates like a joystick. To move the cursor, simply toggle the button in four directions. Press the button to select the desired option.

The OSD Menu
Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

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Resolution notification
This monitor is designed for optimal performance at its native resolution, 3840 x 2160. When the monitor is powered on at a different resolution, an alert is displayed on the screen: Use 3840 x 2160 for best results. Display of the native resolution alert can be switched off from Setup in the OSD (On Screen Display) menu.

Firmware
The over-the-air (OTA) firmware update is through the SmartControl software and is easily downloadable through the Philips website. What does SmartControl do? It is an additional software that helps control the photo, audio, and other on-screen graphic settings of the monitor. In the “Setup” section, you can check which firmware version you currently have and if you need to upgrade or not. In addition, it is important to note that the firmware upgrades must be done through the SmartControl software. It is necessary to be connected to a network when updating the firmware on SmartControl over-the-air (OTA).

Physical Function

Tilt

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Swivel

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Height adjustment

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Pivot

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Warning

  • To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees.
  • Do not press the screen while adjusting the angle of the monitor. Grasp only the bezel.

MultiClient Integrated KVM

What is it?
With a MultiClient Integrated KVM switch, you can control two separate PCs with one monitor-keyboard-mouse setup.

How to enable MultiClient Integrated KVM
With the built-in MultiClient Integrated KVM, the Philips monitor allows you to quickly switch your peripherals back and forth between two devices through the OSD menu setting. Use USBC and HDMI or DP as input, then use USB C as USB upstream Please follow the steps for the settings.

  1. Connect the USB upstream cables from your dual devices to the“USB C” and “USB up” ports of this monitor at the same time.
  2. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 22 Connect peripherals to the USB downstream port of this monitor
  3. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 23Enter to OSD menu. Go to the KVM layer and select “Auto”, “USB C” or “USB up” to switch the control of peripherals from one device to another. Simply repeat this step for switching the control system using one set of peripherals.

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Use DP and HDMI as input then use USB C as USB upstream. Please follow the steps for the settings.

  1. Connect the USB upstream cable from your duel devices to the “USB C” and “USB up” ports of this monitor at the same time.
  2. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 25Connect peripherals to the USB downstream port of this monitor.
  3. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 26Enter to OSD menu. Go to the KVM layer and select “USB C” to switch the control of peripherals from one device to another. Simply repeat this step for switching the control system using one set of peripherals.

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Note
You can also adopt “MultiClient Integrated KVM” in PBP mode, when you enable PBP, you can see two different sources projected to this monitor side by side simultaneously. “MultiClient Integrated KVM” enhances your operation by using one set of peripherals to control between two systems through the OSD menu setting The following software are steps mentioned above.

MultiView

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What is it?
Multiview enables active dual connect and view so that you can work with multiple devices like PC and Notebook side-by-side simultaneously, making complex multi-tasking work a breeze.

Why do I need it?
With the ultra-high resolution Philips MultiView display, you can comfortably experience a world of connectivity in the office or at home. With this display, you can conveniently enjoy multiple content sources on one screen. For example: You may want to keep an eye on the live news video feed with audio in the small window while working on your latest blog, or you may want to edit an Excel file from your Ultrabook while logging into a secured company intranet to access files from a desktop.

How to enable MultiView by OSD menu?

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  1. Toggle to the right to enter the OSD Menu Screen.
  2. Toggle the up or down to select the main menu [PIP / PBP], then toggle to the right to confirm.
  3. Toggle to the up or down to select [PIP / PBP Mode], then toggle to the right.
  4. Toggle the up or down to select [PIP], [PBP], then toggle to the right to confirm your selection.
  5. Now you can move backward to set the [PIP / PBP Input], [PIP Size], [PIP Position], or [Swap].
  6. Toggle to the right to confirm your selection.

MultiView in OSD menu

  • PIP / PBP Mode: There are two modes for MultiView: [PIP] and [PBP].

[PIP]: Picture in Picture

  • Open up a sub-window of another signal source.

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  • When the sub-source is not detected:

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[PBP]: Picture by Picture

  • Open up a sub-window side-by-side with another signal source.

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  • When the sub-source is not detected:

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Note
The black strip shows on the top and the bottom of the screen for the correct aspect ratio when in the PBP mode. If you expect to see full-screen side by side, adjust your device’s resolutions as pop-up attention resolution, and you will able to see 2 devices’ source screen project to this display side by side without black strips. Note the analog signal does not support this full screen in PBP mode.

  • PIP / PBP Input: There are three different video inputs to choose from as the sub-display source: [HDMI 2.0], [DisplayPort], and [USB C].

Please refer below table for compatibility of the main/sub-input source.

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  • PIP Size: When PIP is activated, there are three sub-window sizes to choose from: [Small], [Middle], [Large].

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  • PIP Position: When PIP is activated, there are four sub-window positions to choose

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  • Swap: The main picture source and the sub-picture source are swapped on the display.

Swap A and B source in [PIP] mode:

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Swap A and B source in [PBP] mode:

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  • Off: Stop MultiView function.

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Remove the Base Assembly for VESA Mounting
Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.

  1. Place the monitor face down on a smooth surface. Pay attention not to scratch or damage the screen.
  2. PHILIPS Creator Series 27E2F7901 4K UHD Monitor 40 While keeping the release button pressed, tilt the stand and slide it out.

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Note
This monitor accepts a 100mm x 100mm VESA-Compliant mounting interface. VESA Mounting Screw M4. Always contact the manufacturer for wall-mount installation.

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Note
Please purchase the appropriate wall mount; otherwise, the distance between the back-plug-in signal cable and the wall would be too short.

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Warning

  • To avoid potential screen damage, such as panel peeling, ensure that the monitor does not tilt downward by more than -5 degrees.
  • Do not press the screen while adjusting the angle of the monitor. Grasp only the bezel.

Power Delivery and Smart Power

You can power your compatible device with up to 96 Watts of power from this monitor.

What is it?
Smart Power is an exclusive Philips technology that provides flexible power delivery options for various devices. This is useful for recharging high-performance laptops with only one cable. With Smart Power, the monitor makes it possible to deliver up to 96W of power through the USBC port, compared to the standard 65W. To prevent damaging the device, Smart Power enables protections to limit current draw.

How to enable Smart Power?

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  1. Toggle to the right to enter the OSD Menu Screen.
  2. Toggle the up or down to select the main menu [Setup], then toggle to the right to confirm.
  3. Toggle to the up or down to turn on or off the [Smart Power].

Power through USBC port

  1. Connect the device to the USBC port.
  2. Turn on [Smart Power].
  3. If [Smart Power] is on, and USBC is used for power, then maximum power delivery depends on the brightness value of the monitor. You may adjust the brightness value manually to increase power delivery from this monitor.

There are 3 power delivery levels:

 

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Note

  • If [Smart Power] is on, and DFP (Downstream Facing Port) is using more than 5W, then USBC can only deliver up to 65W.
  • If [Smart Power] is off, then USBC can only deliver up to 65W.

Technical Specifications

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Note

  1. The data mentioned in this section is subject to change without notice. Go to www.philips.com/support to download the latest version of the leaflet.
  2. The power delivery function will base on the laptop’s capability.
  3. SmartUniformity and Delta E information sheets are included in the box.
  4. To update the monitor’s firmware to the latest version, Please download the SmartControl software from the Philips website. It is necessary to be connected to a network when updating the firmware on SmartControl over-the-air (OTA).

Warranty

For warranty coverage information and additional support requirements valid for your region, please visit www.philips.com/support website for details or contact your local Philips Customer Care Center. For the Warranty Period please refer to the Warranty Statement in the Important Information Manual. For extended warranty, if you would like to extend your general warranty period, an out-of-warranty service package is offered via our Certified Service Center. If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of your original purchase date.

During the extended warranty period, the service includes pickup, repair, and return service, however, the user will be responsible for all costs accrued. If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package, we will find alternative solutions for you, if possible, up to the extended warranty period you have purchased. Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details.

Troubleshooting & FAQs

Troubleshooting
This page deals with problems that can be corrected by a user. If the problem persists after you have tried these solutions, contact a Philips customer service representative.

Common Problems
No Picture (Power LED not lit)

  • Make sure the power cord is plugged into the power outlet and the back of the display.
  • First, ensure that the power button on the bottom of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

  • Make sure the computer is turned on.
  • Make sure the signal cable is properly connected to your computer.
  • Make sure the display cable has no bent pins on the connecting side. If yes, repair or replace the cable.
  • The energy-saving feature may be activated

Visible signs of smoke or sparks

  • Do not perform any troubleshooting steps
  • Disconnect the display from the mains power source immediately for safety
  • Contact with Philips customer service representative immediately.

Imaging Problems
The image appears blurred, indistinct, or too dark

  • Adjust the contrast and brightness on On-Screen Display
  • Uninterrupted display of still or static images over an extended period may cause “burn-in”, also known as “after-imaging ” or “ghost imaging”, on your screen. “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “Burn-in” “after-imaging” or “ghost imaging” will disappear gradually over some time after the power has been switched off.
  • Always activate a moving screen saver program when you leave your display unattended.
  • Always activate a periodic screen refresh application if your LCD will display unchanging static content.
  • Failure to activate a screen saver, or a periodic screen refresh application may result in severe “burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty

General FAQs

Q1: When I install my monitor what should I do if the screen shows ‘Cannot display this video mode’?
Recommended resolution for this monitor: 3840×2160@60Hz.

  • Unplug all cables, then connect your PC to the monitor that you used previously.
  • In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the ‘Settings’ tab. Under the setting tab, in the box labeled ‘desktop area’, move the sidebar to 3840×2160 pixels.
  • Open ‘Advanced Properties’ and set the Refresh Rate to 60Hz, then click OK.
  • Restart your computer and repeat steps 2 and 3 to verify that your PC is set at 3840×2160@60Hz.
  • Shut down your computer, disconnect your old monitor, and reconnect your Philips LCD monitor.
  • Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitors?
Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files? How do I install the drivers (.inf and .icm)?
These are the driver files for your monitor. Your computer may ask you for monitor drivers (.inf and .icm files) when you first install your monitor. Follow the instructions in your user manual, and monitor drivers (.inf and .icm files) will be installed automatically.

Q4: How do I adjust the resolution?
Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the “Display properties”.

Q5: What if I get lost when I am making monitor adjustments via OSD?
Simply press the button, then select ‘Reset’ to recall all of the original factory settings.

Q6: Is the LCD screen resistant to scratches?
In general, it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions.

Q7: How should I clean the LCD surface?
For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my monitor?
Yes, you can change your color setting through OSD control as the following procedures,

  • Press to show the OSD (On Screen Display) menu
  • Press “Down Arrow” to select the option “Color” then press ” ” to enter the color setting, there are three settings as below.
    • Color Temperature; With settings in the 6500K range the panel appears “warm, with a redwhite color tone”, while a 9300K temperature yields “cool, bluewhite toning”.
    • sRGB; this is a standard setting for ensuring the correct exchange of colors between different devices (e.g. digital cameras, monitors, printers, scanners, etc)
    • User Define; the user can choose his/her preferred color setting by adjusting red, green blue colors.

Q9: Can I connect my LCD monitor to any PC, workstation, or Mac?
Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs, and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information.

Q10: Are Philips LCD monitors Plug and- Play?
Yes, the monitors are Plug-andPlay compatible with Windows 11/10/8.1/8, Mac OSX

Q11: What is Image Sticking, Image Burn-in, Image, or Ghost Image in LCD panels?
Uninterrupted display of still or static images over an extended period may cause “burn-in”, also known as “after-imaging” or “ghost imaging”, on your screen. “Burn-in”, “afterimage”, or “ghost imaging” is a well-known phenomenon in LCD panel technology. In most cases, the “burned” “after-imaging” or “ghost imaging” will disappear gradually over some time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

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FAQS About PHILIPS Creator Series 27E2F7901 4K UHD Monitor

What is the resolution of the monitor?

The PHILIPS Creator Series 27E2F7901 monitor features a 4K Ultra HD resolution, which is 3840 x 2160 pixels.

What is the screen size?

This monitor has a screen size of 27 inches, providing ample display space for various tasks.

What is the refresh rate?

The refresh rate of this monitor is typically 60Hz, offering smooth visuals for everyday use and casual gaming.

Does it support HDR?

Yes, the PHILIPS Creator Series 27E2F7901 monitor supports High Dynamic Range (HDR), enhancing contrast and color accuracy for a more vibrant viewing experience.

What connectivity options does it offer?

It typically offers multiple connectivity options, including HDMI, DisplayPort, and USB-C, allowing you to connect various devices such as laptops, gaming consoles, and media players.

Does it have built-in speakers?

Yes, it usually comes with built-in speakers, eliminating the need for external speakers for basic audio needs.

Is it VESA mount compatible?

Yes, the monitor usually supports VESA mounting, giving you the flexibility to mount it on compatible stands or monitor arms.

Does it feature ergonomic adjustments?

Typically, it offers ergonomic adjustments such as tilt and height adjustment, allowing you to customize the viewing angle for comfort.

What panel technology does it use?

The PHILIPS Creator Series 27E2F7901 monitor typically features an IPS panel, offering wide viewing angles and accurate color reproduction.

Is it suitable for creative professionals?

Yes, this monitor is often favored by creative professionals such as graphic designers, video editors, and photographers due to its high-resolution display, color accuracy, and HDR support, making it ideal for tasks that require precise image quality.

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