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LG WM9000HVA Smart wi-fi Enabled Front Load Washer Owners Manual

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LG WM9000HVA Smart wi-fi Enabled Front Load Washer

LG WM9000HVA Smart wi-fi Enabled Front Load Washer

IMPORTANT SAFETY INSTRUCTIONS

  • Use this appliance only for its intended purpose as described in this owner’s Manual.
  • Before use, the washer must be properly installed as described in this manual.
  • Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry cleaning solvents, or other flammable or explosive substances, as they give off vapors that could ignite or explode.
  • Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
  • Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.
  • Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.
  • Before the washer is removed from service or discarded, remove the lid to prevent children from climbing inside.
  • Do not install or store the washer where it will be exposed to the weather or freezing temperatures.
  • Do not tamper with controls.
  • Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals, and other flammable vapors and liquids.
  • Do not repair or replace any part of the washer or attempt any servicing other than as described in this manual. We strongly recommend that any service be performed by a qualified technician.
  • See Installation Instructions for grounding requirements.
  • ALWAYS follow the fabric care instructions supplied by the garment manufacturer.
  • Do not place items exposed to cooking oil in your washer. Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire.
  • Use fabric softeners or products to eliminate static only as recommended by the manufacturer.
  • This washer is not designed for maritime use or mobile installations such as in RVs, aircraft, etc.
  • Turn off the water faucets and unplug the washer if the machine is to be left for an extended period, such as during vacations.
  • Do not use dry articles containing foam rubber or similarly textured rubber-like materials.
  • Packaging material can be dangerous for children. There is a risk of suffocation! Keep all packaging from children.
  • Always check the inside of the washer for foreign objects before loading the laundry. Keep the lid closed when not in use.
  • Do not reach into the appliance if the tub or agitator is moving.

WARNING
Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or servicer if you are in doubt as to whether the appliance is properly grounded. Do not modify the plug provided with the appliance. If it does not fit the outlet, have a proper outlet installed by a qualified electrician. Failure to follow these warnings can cause serious injury, fire, electric shock, or death.

WARNING
To reduce the risk of fire, electric shock, or injury to persons when using this appliance, follow basic precautions, including the following.

  • Refer to INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions are packed with the washer for the installer’s reference. If the washer is moved to a new location, have it checked and reinstalled by a qualified service technician. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • For personal safety, this appliance must be properly grounded. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.
  • This washer must be plugged into a 120 VAC, 60 Hz grounded outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Where a standard 2-prong wall outlet is encountered, it is your responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Do not install it on the carpet. Install the washer on a solid floor. Failure to follow this warning can cause serious leak damage.
  • Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong outlet. Failure to follow these warnings can cause serious injury, fire, electric shock, or death.
  • The washer should always be plugged into its electrical outlet which has a voltage rating that matches the rating plate. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires.
  • Never unplug your washer by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • When installing or moving the washer, be careful not to pinch, crush, or damage the power cord. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • The washer must be installed and electrically grounded by a qualified service person according to local codes to prevent shock hazards and assure stability during operation.
  • The washer is heavy. Two or more people may be needed to install and move the appliance. Failure to do so can result in back or other injury.
  • Store and install the washer where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause serious leak damage.
  • Do not install the washer in humid spaces to reduce the risk of electric shock. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • To reduce the risk of injury to persons, adhere to all industry-recommended safety procedures including the use of long-sleeved gloves and safety glasses.  Failure to follow all of the safety warnings in this manual could result in property damage, injury to persons, or death.

PRODUCT FEATURES

  • INVERTER DIRECT DRIVE MOTOR
    The inverter motor, which is directly connected to the tub, produces little noise and vibration and offers great durability and a long lifespan.
  • SMART DIAGNOSIS™
    Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. NFC or Wi-Fi-equipped models can also transmit data to a smartphone using the LG ThinQ application.
  • TUB CLEAN
    Regular cleaning of the tub every month using Tub Clean can help keep the tub clean and fresh.
  • LARGE-CAPACITY STAINLESS STEEL DRUM
    The large-capacity stainless steel drum offers extreme durability and is tilted to improve efficiency and allow easier access for large items.
  • CHILD LOCK
    Use this option to disable the controls during a wash cycle. This option can prevent children from changing cycles or operating the machine.
  • DETERGENT DISPENSER
    The four-compartment dispenser makes it easy to separate the pre-wash detergent, the main laundry detergent, liquid bleach, and fabric softener into different compartments.
  • HIGH-TEMPERATURE STEAM CYCLES
    During LG’s unique high-temperature steam cycles, the hot steam helps to remove tough stains.

INTRODUCING YOUR WASHING MACHINE

Parts

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Accessories

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NOTE

  • contact LG Customer Service at 1-800-243-0000 (1-888-542-2623 in Canada) if any accessories are missing.
  • For your safety and extended product life, use only authorized components. The manufacturer is not responsible for product malfunction or accidents caused by the use of separately purchased unauthorized components or parts.
  • The images in this guide may be different from the actual components and accessories and are subject to change by the manufacturer without prior notice for product improvement purposes.

Control Panel Features

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Operation

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Operation (continued)

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Display

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INSTALLATION INSTRUCTIONS

Preview installation order

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WARNING

  • The washer is heavy! Two or more people are required when moving and unpacking the washer. Failure to do so can result in back or other injury.
  • Store and install the washer where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Properly ground washer to conform with all governing codes and ordinances. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • To reduce the risk of electric shock, do not install the washer in humid spaces. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • The base opening must not be obstructed by carpeting when the washer is installed on a carpeted floor.
  • Do not remove the ground prong. Do not use an adapter or extension cord. Plug into a grounded 3-prong outlet. Failure to follow this warning can cause serious injury, fire, electric shock, or death.
  • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: pump, valve, motor, or control board.

Unpacking and removing shipping bolts
When removing the washer from the carton base, be sure to remove the foam drum support in the middle of the carton base. If you must lay the washer down to remove the base packaging materials, always lay it carefully on its side.

Fabric care labels
Most articles of clothing feature fabric care labels that include instructions for proper care.

Recommended detergent
Make sure to use HE (High-Efficiency) detergent for front-loading washing machines. HE detergents dissolve more efficiently and produce fewer suds to ensure efficient washing and rinsing. Use the correct amount of detergent as indicated on the label of the detergent packaging.

Do not use more than one detergent pod in the washer. Using too much detergent may cause oversudsing and unsatisfactory performance. Reduce the detergent amount or add an extra rinse if the detergent residue is left on the fabrics. To add an extra rinse, press the Extra Rinse button.

Cycle guide
The cycle guide below shows the options and recommended fabric types for each cycle.

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Cycle modifier buttons
Each cycle has preset settings that are selected automatically. You may also customize the settings using the cycle modifier buttons. Press the button for that option to view and select other settings. The washer automatically adjusts the water level for the type and size of the wash load for best results and maximum efficiency. It may seem there is no water inside the drum in some cycles, but this is normal.

FCC Notice

  • For the transmitter module contained in this product, This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
  • If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions to satisfy RF exposure compliance.

TROUBLESHOOTING

Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.

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Before calling for service
Check the following before calling for service.

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SPECIFICATIONS

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LIMITED WARRANTY

USA

ARBITRATION NOTICE:
THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.

WARRANTY:
LG Electronics U.S.A., Inc. (“LG”) warrants your LG Washing Machine (“product”) against defects in materials or workmanship under normal household use, during the warranty period set forth below, LG will, at its option, repair or replace the product. This limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through an LG-authorized dealer or distributor and used within the United States (“U.S.”) including U.S. Territories.
Note:
Replacement products and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain the dated receipt or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LG or an authorized representative).

WARRANTY PERIOD:

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HOW SERVICE IS HANDLED: In-Home Service
In-home service will be provided, as available, during the warranty period subject to servicer availability within the U.S. To receive in-home service, the product must be unobstructed and accessible to service personnel. If the in-home service repair cannot be completed, it may be necessary to remove, repair, and return the product. If in-home service is unavailable, LG may elect, at its option, to provide for transportation of the product to and from an LG-authorized service center.

THIS LIMITED WARRANTY DOES NOT COVER:

  1. Service trips to deliver, pick up, or install the product or for instruction on product use.
  2. Replacing house fuses resetting of circuit breakers, correction of house wiring or plumbing, or correction of product installation.
  3. Damage or failure caused by leaky/ broken/ frozen water pipes, restricted drain lines, inadequate or interrupted water supply, or inadequate supply of air.
  4. Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.
  5. Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not approved or specified by LG.
  6. Damage or failure caused by unauthorized modification or alteration to the product.
  7. Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
  8. Cosmetic damage, including scratches, dents, chips, or other damage to the finish of the product, unless such damage results from defects in materials or workmanship and is reported to LG within seven (7) calendar days from the date of delivery.
  9. Damage or missing items to any display, open box, discounted, or refurbished product.
  10. Product where the original factory serial numbers have been removed, defaced, or changed in any way.
  11. Repairs when product is used in other than normal household use (e.g. rental, commercial use, offices, or recreational facilities) or contrary to the instructions outlined in the owner’s manual.
  12. The removal and reinstallation of the Product if it is installed in an inaccessible location.

THIS WARRANTY IS INSTEAD OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

  • Call 1-800-243-0000 or visit our website at www.lg.com. Product Registration Information:
  • Mail to: LG Customer Information Center (ATTN: CIC) Model:
  • 201 James Record Road, Huntsville, AL 35824 Serial Number:
  • Date of Purchase

FOR MORE MANUALS BY LG, VISIT MANUALSDOCK

Faqs About LG WM9000HVA Smart wi-fi Enabled Front Load Washer

What are the key features of the LG WM9000HVA washer?

The LG WM9000HVA comes with a variety of features, including a large 5.2 cubic feet capacity, TurboWash technology, Steam technology, Wi-Fi connectivity for remote monitoring and control, and multiple wash cycles and options.

How does the Wi-Fi connectivity work?

The Wi-Fi connectivity allows you to remotely monitor your laundry’s progress, start or stop the washer, and even receive notifications when a cycle is complete or if there’s an issue with the machine. You can control the washer using LG’s SmartThinQ app on your smartphone or tablet.

What is TurboWash technology?

TurboWash technology uses powerful jets to spray detergent and water directly onto clothes for quicker penetration, resulting in faster wash cycles without sacrificing cleaning performance.

How does Steam technology benefit the washing process?

Steam technology helps to gently yet effectively remove stains and wrinkles from fabrics, providing a deeper clean while also reducing the need for pre-treating heavily soiled laundry.

Is the LG WM9000HVA washer energy-efficient?

Yes, the LG WM9000HVA is ENERGY STAR® certified, meaning it meets strict energy efficiency guidelines set by the U.S. Environmental Protection Agency and the Department of Energy.

What kind of warranty does LG offer for this washer?

LG typically offers a limited warranty for their appliances, including washers. Specific warranty details may vary depending on your region and retailer, so it’s best to check with LG or your authorized dealer for the most accurate information.

How do I troubleshoot common issues with the LG WM9000HVA washer?

LG provides troubleshooting guides in the user manual and on their website. Additionally, the SmartThinQ app may offer diagnostic tools to help identify and resolve issues remotely.

Can I stack this washer with a compatible dryer?

Yes, the LG WM9000HVA is designed to be stackable with a compatible dryer, which can help save space in your laundry room.

What type of detergent should I use with this washer?

You can use any high-efficiency (HE) detergent with the LG WM9000HVA. HE detergents are specifically formulated for use in high-efficiency washers and help ensure optimal performance and cleaning results.

Does this washer have a self-clean cycle?

Yes, the LG WM9000HVA typically includes a self-clean cycle to help keep the drum and internal components clean and free of buildup, which can contribute to odors and mildew over time.

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