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Keurig K-Supreme Plus Coffee Maker Use and Care Guide

Keurig K-Supreme Plus Coffee Maker featured

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Keurig K-Supreme Plus Coffee Maker

Keurig K-Supreme Plus Coffee Maker

FEATURES

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  • Handle H
  • K-Cup® Pod Holder (B and C are the K-Cup® Pod Holder Assembly)
  • Funnel
  • K-Cup® Pod Assembly Housing
  • Drip Tray Plate
  • Drip Tray
  • Drip Tray Base
  • Water Reservoir Lid
  • Water Reservoir

Connect Your Brewer

PLUG IT IN

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Remove packing tape from the brewer and plug it into a grounded outlet. The brewer will automatically power on, you can also press any button on the brewer to power on. Make sure you have your home Wi-Fi® password ready

GET CONNECTED

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Open the Keurig® app and select Get Connected, then create an account. Once completed, press the right arrow on the brewer to Connect.

SET UP

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Follow the instructions in the app to link the brewer to your smartphone, then connect to your home Wi-Fi®. You will see a message that says SUCCESS! Press OK. You will also see a message on the brewer that says Wi-Fi® Connected, press FINISH.

Before You Brew

Rinse & Fill

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Rinse the reservoir with fresh water and fill to the max fill line. If you have a Keurig® Water Filter, install it now.

Cleansing Brew

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Press any button to power it on. Place a large mug (10oz minimum) on the drip tray. Follow the instructions on the brewer screen to perform a cleansing brew. The one-time setup process is now complete and you are ready to brew!

Brew Your First Cup

Place Mug & Insert Pod

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Brew & Enjoy!

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Use the Recommended Brew setting or Customize your brew. Choose a size, then press the blinking BREW button. Once the brew is completed dispose of the used K-Cup® pod. Brewing is complete when the Enjoy screen is displayed. CAUTION: While brewing, there is extremely hot water in the K-Cup® pod holder. To avoid injury, do not lift the handle during the brewing process.

Brewer Features

Create a Favorite
Favorites can be added while customizing your brew, press and hold the heart button above the temperature and strength settings, you can save up to 10 favorites. Favorites can be renamed in the Keurig® app by tapping settings and then selecting a favorite to rename. The Keurig® app can also be used to reorder favorites. In the app, tap settings, then favorites, then ↑↓ icon, and then drag the favorites into the preferred order. A favorite can be deleted via the brewer or the Keurig® app. To delete via the brewer, select the favorite you wish to delete, then press and hold the heart button, and then confirm deletion.

Hot Water Brew
On the home screen with no K-Cup® pod inserted into the brewer, press the K to access hot water. Then choose the size and press the blinking K to brew hot water.

Power on/Auto off
to power your brewer on simply press any button or lift the brew handle. Your brewer will automatically turn off after 5 minutes. You can also press and hold the K button to turn the brewer off.

Settings
When the brewer is plugged in and powered on, press both arrows at the same time to open the Settings menu. Use the right arrow to scroll through the different features within the menu including:

  • Wi-Fi®: connect to your Wi-Fi® network, modify your password, and change the Wi-Fi® settings.
  • High Altitude: ensure your brewer works properly at higher altitudes (5,000 feet).
  • Language: choose your preferred language
  • Water Filter Reminder: set the water filter reminder to ensure you always have quality water for your coffee
  • Brewer Information: provides the latest software version installed on the coffee maker
  • Support: provides contact information to get help when you need it
  • Factory reset: resets to the original manufactured state

Voice Control (Alexa & Google Home)
Open the Keurig® app, tap Settings, tap My Account, and tap Voice Control. Follow the prompts in the app. Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Google Home and all related logos are trademarks of Google LLC.

Remote Brew
First place a pod in the brewer and lower the handle. Then place a sufficiently-sized mug on the drip tray. This may be done at any point before a remote brew. When you are ready to brew remotely, open the Keurig® app, ensure you are on the Brew tab, select your brew settings, and then tap the app’s brew button. To override remote brew, you can cancel via the app or power off the brewer.

Remote On & Off
In the Keurig® app on the Brew tab, tap to toggle the power on and off.

Schedule a brew
allows you to schedule a brew in advance. From the brew tap in the app, tap the calendar icon in the top right corner. Then choose the day and time you would like to schedule a brew. Make sure you have enough water in the reservoir, place a pod in the brewer lower the handle, and place a sufficently sized mug on the drip tray. You will get a reminder before your next scheduled brew.

Smart Auto-Delivery
keeps track of how many cups you are using and automatically sends you an order when your remaining inventory is down to 10 days, so you won’t run out of pods.

My Brew Style
tracks your brewing activity within the app and provides recommendations on favorites we think you will enjoy based on what you’ve been brewing.

ATTENTION!
This brewer is only compatible with the newly designed Keurig® My K-Cup® Universal Reusable Coffee Filter. Do not attempt to use any other reusable filter or previous versions of Keurig® My K-Cup® Universal Reusable Coffee Filter; may cause damage to the brewer.

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Caring For Your Brewer

Regular cleaning keeps your brewer running smoothly. Always be sure to turn off and unplug your brewer before cleaning.

Brewer Exterior
Keep your Keurig® brewer looking its best by cleaning the exterior from time to time. Just clean the metal areas with a paper towel and a non-vinegar glass cleaner, and the plastic with a damp, soapy, lint-free, non-abrasive cloth. Never immerse the brewer in water or other liquids.

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Drip Tray
The drip tray can hold up to 8 ounces of overflow and should be emptied and cleaned occasionally. To remove it, slide it toward you, keeping it level to avoid spilling. Rinse and clean with a damp, soapy, lint-free, non-abrasive cloth.

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Water Reservoir
The water reservoir should be cleaned periodically by wiping the inside of the reservoir and the underside of the lid with a damp, non-abrasive, lint-free cloth. Do not dry the inside of the water reservoir with a cloth as lint may remain. Allow the reservoir to dry completely.

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Regular Maintenance
For great-tasting coffee, keep your brewer running at peak performance by following the recommended maintenance schedule:

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K-Cup® Pod Holder
To remove the K-Cup® pod holder from the brewer, lift the handle and grasp the top of the K-Cup® pod holder with one hand while pushing up on the bottom of the K-Cup® pod holder from underneath with the other until it releases. After cleaning, align the K-Cup® pod holder with the opening using the two front ribs as a guide and snap into place from the top.

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Funnel 
Washing the funnel ensures a fresh beverage experience. The funnel should be washed regularly and can be removed from the K-Cup® pod holder by pulling on it until it pops off. To replace it, orient the snaps to the indent and just snap it back onto the K-Cup® pod holder.

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Exit Needle
Remove the pod holder assembly and detach the funnel. Locate the exit needle on the inside bottom of the K-Cup® pod holder. Insert a straightened paper clip into the exit needle to loosen any coffee grounds.

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Entrance Needles
Lift the brewer handle and locate the entrance needles on the underside of the lid. To clean the holes in the needles, hold the brewer handle in the upward position, and with your other hand, carefully insert a straightened paper clip into all the holes. Gently move it around to loosen any coffee grounds. Lower the handle completely and run a cleansing brew two times. Do not insert a K-Cup® pod.

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Descaling Your Brewer

You should descale your brewer every 3 months or when the descale notification turns on. Properly follow the descaling procedure to turn off the notification. Depending on the mineral content of your water, calcium deposits or scales may build up in your brewer. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every 3 months helps maintain the heating element and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often.

Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh water, Keurig® Descaling Solution, and access to a sink. Do not use a paper cup. Ensure that there is no beverage pod in the K-Cup® pod holder. Please allow approximately 15-20 minutes for the descaling procedure.

STEP 1: Prepare the Brewer
When the Descale notification appears on the screen, press the left arrow, then choose to CONTINUE. Select your descaling product 2oz Pouch or 14oz Bottle. Next, follow the prompts on the screen to complete the descale process. If you would like to descale your brewer but don’t see the descale notification on the display, press both arrows at the same time to open Settings, then select Descale Mode. Note: Make sure to remove the water filter from the water reservoir if applicable.

STEP 2: Descale the Brewer
Empty the water reservoir and add the Keurig® descaling solution to the water reservoir. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. If using the bottle, fill the empty bottle with water and pour it into the water reservoir. If using the Pouch, add 3 cups of water (24oz) to the reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. Press the flashing BREW button to dispense 12oz of hot water. Discard the hot water and replace the mug on the drip tray. Repeat until the water reservoir is empty and the screen says ADD WATER.

STEP 3: Fresh Water Rinse
Rinse the water reservoir and refill it to the max fill line with fresh water. Make sure the mug is on the drip tray. When the brew button flashes press to begin fresh water rinse. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the screen says DESCALE COMPLETE. Now the brewer is ready for use.

Troubleshooting

Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can be cleaned using a straightened paper clip or similar tool.

  • Clean the exit needle of the K-Cup® Pod Holder. Refer to the Exit Needle care instructions.
  • Clean the brewer entrance needles. Refer to the Entrance Needle care instructions.

For optimal enjoyment and to limit grounds in your cup during hot water brews or when transitioning from brewing a coffee pod to a non-coffee pod (i.e. tea or cocoa), clean the exit and entrance needle per the instructions provided and perform 2 cleansing brews

Excessive Grounds in the K-Cup® Pod Assembly Housing
Do not use already-punctured pods. That may result in grounds escaping through holes in the lid.

Brewer Will Not Close or Brew with My K-Cup®
Due to the number of entrance needles, older My K-Cup® Reusable Coffee Filters may not be compatible with the brewer. The compatible My K-Cup® filter will have five holes on its lid.

Recommended Brew Settings Are Not Provided or a Keurig® K-Cup® Pod is Not Recognized
First, make sure your brewer is connected to Wi-Fi® to enable BrewIDTM. Next, ensure the pod that was used was a Genuine Keurig® K-Cup® pod by finding the Keurig® logo on the pod’s lid. If a Keurig® pod’s lid is already punctured, it may not be recognized. Try again with an unpunctured pod. If the brewer continues not to recognize Keurig® pods, Contact Customer Service.

Brewer Does Not Have Power or Shuts Off

  • Plug the brewer into its own grounded outlet. If the electric circuit is overloaded with other appliances, your brewer may not function properly. The brewer should be operated on its circuit, separate from other appliances.
  • For energy savings, the brewer automatically turns off 5 minutes after the last brew.
  • If the brewer still doesn’t have power, contact Customer Service.

Warranty

LIMITED ONE-YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your brewer will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. It is recommended that you register your brewer on keurig.com/new so that your purchase information will be stored in our system. Keurig will, at its option, repair or replace a defective brewer without charge upon its receipt of proof of the date of purchase. If a replacement brewer is necessary to service this warranty, the replacement brewer may be new or reconditioned.

If a replacement brewer is sent, a new limited one-year warranty will be applied to the replacement brewer. This warranty only applies to brewers operated in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province. Only the use of Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning and lifetime of your Keurig® brewer. Any damage to or malfunction of your brewer resulting from the use of non-Keurig® pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.

WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE.

Some states or provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the state or province of purchase. Nor does this warranty cover damages caused by the use of non-Keurig® pods or accessories, services performed by anyone other than Keurig or its authorized service providers, use of parts other than genuine Keurig® parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.

OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS INSTEAD OF ANY OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES CONCERNING YOUR KEURIG® BREWER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

Some states or provinces do not allow disclaimers of such implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the state or the province of purchase.

HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care, are intended to provide years of satisfying performance. However, should the need arise for warranty servicing, simply call Keurig Customer Service at our toll-free phone number 1.866.901.BREW (2739). Please do not return your brewer for servicing without first speaking to Keurig Customer Service to obtain a Return Materials Authorization (RMA) number. Keurig® brewers returned without an RMA number will be returned to the sender without servicing.

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