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HTC Vive Cosmos Elite Virtual Reality System User Guide

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HTC Vive Cosmos Elite Virtual Reality System

htc vive cosmos elite virtual reality system

About this guide

We use the following symbols to indicate useful and important information: 

This is a note. It provides detailed information for setup, common questions, and what to do in specific situations.  This is a tip. It will give you an alternative way to do a particular step or procedure that you may find helpful.  This indicates important information that you need to accomplish a certain task or get a feature to work properly.

Information contained in this guide may have changed. For the most up-to-date information, including the latest version of this guide, go to VIVE Support. Before using the product, carefully review VIVE safety information and follow all product safety and operating instructions at https://www.vive.com/legal/.

System requirements

What’s inside the box?

Your VIVE Cosmos Elite comes with the following items, which you’ll use to experience immersive VR environments:

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What are the system requirements?

To use VIVE Cosmos Elite, your computer must meet the following system requirements.

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Headset and headphones

Headset About the VIVE Cosmos Elite headset
The headset is your window to the VR environment.  The cameras on the headset are sensitive. Do not cover or scratch the cameras. These cameras are used for inside-out tracking and to view real surroundings when the headset is using a supported front cover. By default, VIVE Cosmos Elite does not use these cameras and needs base stations for tracking.

Front and side views 

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  1. Dual cameras
  2. Front cover
  3. Tracking sensor
  4. Headset band
  5. Top strap
  6. Headset cable
  7. Headset cable strip
  8. On-ear headphone
  9. Side cameras
  10. Status light
  11. Headset button

Back and bottom views 

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  1. Adjustment dial
  2. Side cushion
  3. Front pad
  4. Mic
  5. Visor
  6. Nose rest
  7. Interpupillary distance (IPD) knob
  8. Face cushion frame
  9. Face cushion
  10. Back pad
  11. Headset band

Inner view (face cushion frame removed) 

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  1. Front cover lock button
  2. Headset cable
  3. Audio cable
  4. USB Type-C cable slot
  5. Lenses

Putting on the VIVE Cosmos Elite headset

Before wearing the headset for the first time, make sure to:

  • Peel off the protective film on the lenses.
  • Fully loosen the band and peel off the protective film starting from the left side of the band.
  1. Detach the velcro fastener on the top strap, and then loosen the band by turning the adjustment dial counter-clockwise.
  2. While holding the visor with one hand, pull up the band.

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Make sure the visor faces straight ahead. If the band sits too low or high on the back of your head, the visor will be tilted. It will also be difficult to position the on-ear headphones properly on your ears. If there’s light leakage around the areas of your nose or cheeks, adjust the position of the band.

Adjusting the IPD on the headset
Interpupillary distance (IPD) is the distance between the centers of your pupils. A quick way to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use this measurement as a guide to adjust the distance between the lenses of the headset so that you’ll have a better viewing experience. To increase the distance between the lenses, rotate the IPD knob clockwise. To decrease, rotate the IPD knob counterclockwise.

Avoid pulling or squeezing on the sides of the face cushion frame to prevent damaging the frame.

Removing the front and back pads

You can remove the front and back pads from the headset band for cleaning.
To remove the front and back pads, peel starting from the ends of each pad until they detach from the headset band.

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Check that the headset cable strip is properly attached. For details, see Reattaching the headset cable strip to the back pad on page 20.

Reattaching the headset cable strip to the back pad

The fabric strip guides the headset cable and is inserted on the back pad.

  1. Insert the back pad tabs second to the left-most corner tabs into the holes of the headset cable strip with its flap down. Make sure that the strip is firmly attached.
  2. . Reattach the top strap to the headset band. For details, see Attaching the top strap to the headset band on page 23.
  3. Align the back pad tabs with their corresponding slots on the band, and then press along the back pad to reattach. You’ll hear a click when the tabs are inserted.
  4. Make sure to minimize the gap between the pad and the band.

Detaching the top strap from the headset band

f you want to, you can detach the top strap from the headset band.
You’ll need to first remove the front and back pads on the headset. For details, see Removing the front and back pads on page 17.

  1. Starting from the rear of the headset band, pull down the strap to unhook it.
  2. On the other end of the strap, pull down and out the strap to unhook it.
  3. Reattach the front and back pads to the headset. For details, see Reattaching the front and back pads to the headset on page 18.

Cleaning the face cushions

  • Dampen a clean smooth cloth with cold water and gently wipe the area you want to clean.
  • Air dry at room temperature. Don’t tumble dry, iron, or expose it to direct sunlight.
  • Don’t scrub, wring, or bleach.
  • Don’t dip or soak in water.
  • Keep the headset lenses away from sharp objects, including cable tips.
  • This will prevent the headset lenses from being scratched.
  • When not in use, store the headset in a cool, dark, and low-humidity environment.
  • When not in use, store the headset with the lenses pointed away from direct sunlight. Failure to do so may damage the headset display.
  • When storing the headset, it is recommended to cover the lenses with a paper cover to help prevent accidental scratches.

Replacing the front cover

You can replace the front cover on the headset.

  1. Slide down and hold the lock button inside the compartment to unlatch the front cover.
  2. Pry open the front cover starting from the bottom right corner with the visor facing you.
  3. Carefully pull out the front cover until it detaches from the visor.
  4. Grab the replacement cover.
  5. Insert the tabs on the front cover into the slots on the visor
  6. Press the right side of the front cover first, and then press the left side of the front cover.
  7. With the front cover attached to the visor, press the center of the front cover.
  8. Make sure to minimize the gap between the front cover and the visor, and that all tabs are fully locked into place.

What does the status light on the headset mean?

The status light turns:

  • Green when the headset is in normal mode
  • Dim green when the headset is on standby
  • Red when the headset is in sleep mode

Headphones

Adjusting the fit of the on-ear headphones
While wearing the VIVE Cosmos Elite headset, adjust the on-ear headphones to a comfortable position over your ears, then press the headphones into place. Is the fit too loose or tight? In case you feel pressure around your temples, adjust the position of the on-ear headphones for a more comfortable fit. To do so, flip open the metal clasp on each headphone and reposition the headphone clip on the headset band.

  1. Audio cable guide
  2. Rubber pad
  3. Screws
  4. Side cushions
  5. Headset cable guide
  6. Cable stopper

Plugging in your earphones

If you prefer, you can use your earphones with VIVE Cosmos Elite. To do this, you’ll need the replacement kit for earphones. Contact customer care for details on how to order it.

  1. Detach the on-ear headphones. For details, see Detaching the on-ear headphones from the headset band on page 28.
  2. Attach the cable guides to the headset band. For details, see Attaching the cable guides to the headset band on page 37.
  3. Insert the earphone plug into the 3.5mm audio cable connector on the right side of the headset band.

Attaching the cable guides to the headset band

To use your headphones with VIVE Cosmos Elite, you’ll need the replacement kit for headphones. For details on how to order the kit, contact customer care. Before plugging in your earphones, you need to attach the audio cable guide and headset cable guide to the headset band.

The cable guides are included in the replacement kit for earphones. Before you attach the cable guides, make sure to remove the on-ear headphones from the headset band, including the front pad and side cushions. For details, see Detaching the onear headphones from the headset band on page 28.

  1. On the right side of the band, place the audio connector between the rubber pad and the audio cable guide. Align the holes on the band, rubber pad, and audio cable guide, and then screw in place.
  2. On the left side of the band, align the headset cable guide holes with the holes on the band, then screw them in place. Make sure that the headset cable passes through the headset cable guide. The stopper on the headset cable must also be placed on the visor side of the cable guide.
  3. Reattach the front pad and side cushions to the headset band. Make sure that each side cushion is aligned with the curvature on the band.

Detaching the cable guides from the headset band
If you want to reattach the on-ear headphones, you first need to detach the audio cable guide and headset cable guide from the headset band. The cable guides are included in the replacement kit for earphones. For details on how to order the replacement kit for earphones, contact customer care.

Detaching the audio cable guide
You can remove the audio cable guide from the right side of the band.

  1. Remove the side cushion.
  2. Remove the screws using a cross-shaped screwdriver (PH00).
  3. Remove the rubber pad that holds the audio cable connector against the audio cable guide.

Detaching the headset cable guide

You can remove the headset cable guide from the left side of the band

  1. Remove the side cushion.
  2. Remove the screws using a cross-shaped screwdriver (PH00).
  3. Detach the headset cable guide.

Common solutions

I can’t place the on-ear headphones on my ears. What can I do?
You can move the position of the headphones along the headset band so they can be placed on your ears. Flip open the metal clasp on each headphone and reposition it on the headset band. See Adjusting the fit of the on-ear headphones on page 27 for more details.

Check the following:

  • Make sure the headphones are plugged into the 3.5mm audio cable connector of the headset.
  • The volume level is not 0. See the System Dashboard on page 64.
  • Make sure the USB cable is connected to a USB 3.0 or higher port on your computer. If the USB cable is connected to a lower-speed USB port, move and plug it to a USB 3.0 or higher port. Restart the computer and converter. See Restarting the converter for VIVE Cosmos Elite on page 42.
  • If the USB cable is already connected to a USB 3.0 or higher port on your computer, try switching to a different USB 3.0 or higher port. After switching, restart the computer and converter. See Restarting the converter for VIVE Cosmos Elite on page 42.

Can I use a laptop with VIVE Cosmos Elite?

As long as your laptop meets the system requirements, you can use it with VIVE Cosmos Elite.  If your laptop does not have a DisplayPort port but has a Mini DisplayPort port instead, you can use a Mini DisplayPort-to-DisplayPort adapter. If you require one, contact HTC customer care.

A Mini DisplayPort-to-DisplayPort adapter may block another port on your laptop.
My computer monitor and headset are turned on but why can’t I see anything?
Try the following steps to fix the problem.

  1. Disconnect the headset cable from the converter.
  2. Restart your computer.
  3. Reconnect the headset cable to the converter.

Base stations

About the VIVE base stations

The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/.

  • The base stations beam signals to the headset and controllers. Do not cover the front panel with any material.
  • When the base stations are turned on, they may affect some nearby infrared sensors, such as those used by an IR TV remote control.

During unboxing, remove the thin film that covers the front panel of the base stations.

  1. Mount the base stations diagonally at opposite corners of your space. For details on how to use the mounting kit, see Using the mounting kit on page 48. You can also use tripods, light stands, or cargo poles when mounting the base stations, or even place them on stable bookcases. Just avoid using unstable mounting solutions or surfaces that are prone to vibration.
  2. Adjust the base stations so that the front panels are facing toward the center of the play area.
  3. Attach the power cables to the base stations, and then plug them each into a power outlet to turn them on. The status lights should be green.
  4. Connect the base stations and set the channels.

You may set up the base stations in a way that’s suitable for your place. For best results, you may follow these recommendations:

  • Mount the base stations diagonally and above head height, ideally more than 2 m (6 ft 6 in).
  • Secure the base stations in a location where they can’t be easily jostled or moved.
  • Each base station has a 120-degree field of view, so it’s ideal to adjust its angle between 30 and 45 degrees to fully cover your play area.
  • For optimal tracking, make sure that the maximum distance between the two base stations is 5 m (16 ft 4 in).
  • Avoid setting up in an area with bright light, which may negatively affect the performance of the base stations.

Using the mounting kit

For best results, install the base stations using a mounting kit. If you previously bought first-generation VIVE hardware, the mounting kit is provided as an in-box item. Otherwise, you can separately purchase a similar mounting kit from a third-party supplier.

You will need a screwdriver or drill to install the mounts. Ask a professional for help when using power tools. 

  1. Mark where you want to install each of the mounts on your wall, and then screw the mounts in.
    When mounting on concrete or drywall, first drill ¼ inch holes and insert anchors before screwing mounts in.
  2. Rotate the base station to screw it onto the threaded ball joint. Do not screw the base station in, only enough to be stable and oriented correctly.
  3. Tighten the wingnut to the base station to secure it in place.
  4. To adjust the angle of the base station, loosen the clamping ring while carefully holding the base station to prevent it from falling.
  5. Tilt the base station toward the play area. Make sure it has an unobstructed view of the other base station. Each base station has a 120-degree field of view. They should be angled down between 30 and 45 degrees. To fix the angle of the base station, tighten the clamping ring back in.
  6. Attach the power cable to each base station.

Updating base station firmware via cable connection

The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/.

  1. From your computer, open the SteamVR app.
  2. If you see the icon, mouse over it to check if the firmware is out of date. If so, click Update base station firmware.
  3. Unplug the base stations from their power adapters, and then carefully unmount them.
  4. Using a micro-USB cable, connect the base stations to one of your computer’s USB ports one at a time.
  5. While pressing the Channel button at the back of the base station, plug in the base station’s power adapter. Once the base station is detected by the SteamVR app, the firmware update will start automatically.
  6. When the update is complete, click Done.

The status light shows: 

  • Green when the base station is in normal mode
  • Blue when the base station is waiting to stabilize. If it remains in this state, check if it is mounted securely or on a surface that’s not prone to vibration.
  • Dim green when the base station is on standby
  • Purple when the base stations are trying to sync
  • Blinking purple when syncing is blocked. If you’re connecting the base stations wirelessly, you may need to use the sync cable. For details on how to get the sync cable, contact customer care.

Check the table below to see which VIVE hardware you can use with your base stations: 

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Do the following steps to recover your controller from bootloader mode.

  1. Using a micro-USB cable, connect the controller to one of your computer’s USB ports.
  2. From your computer, open the SteamVR app.
  3. Once the controller is detected by the SteamVR app, follow the onscreen prompts to complete the firmware update.

What is the play area?
The play area sets the virtual boundaries of VIVE Cosmos Elite. Your interaction with VR objects happens within the play area. VIVE Cosmos Elite is designed for room-scale setup, but you can also use it if you have limited space or for stationary experiences.

Planning your play area

Before choosing your setup, make sure that you have enough space. Room-scale setup needs a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft). Examples of scale setup:

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What is the recommended space for the play area?
Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5 m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required. There’s no minimum for seated and standing experiences.

Can I include space occupied by furniture for the play area?
It is not recommended to do so. When setting the boundaries of the play area, make sure that the floor is cleared. Do not trace across space occupied by things (such as a table or a chair) since this may cause you to trip into the object while in VR.

Will VR apps for seated/standing-only experiences work with room-scale setup?
Even if you have a room-scale setup, you can still use VR apps that are designed for seated or standing-only experiences. Just make sure that your headset and controllers are tracked within the play area.

How do I resolve download errors during VIVE Setup installation?
Download errors are usually caused by incorrect network settings. For example, due to the wrong DNS, the download server address is unresolved by the host. Some network destinations may be inaccessible, even as a connection to other websites seems normal. Please make sure that your network settings are correct, or ask your network administrator for support.

What do the error codes and messages mean? What can I do?
Check the error code associated with the issue, and then try to resolve the error with the suggested steps.

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Trademarks and copyrights

©2019 HTC Corporation. All Rights Reserved.
VIVE, the VIVE logo, VIVEPORT, the VIVEPORT logo, HTC, the HTC logo, and all other HTC product and service names are trademarks and/or registered trademarks of HTC Corporation and its affiliates in the U.S. and other countries. Steam, the Steam logo, and SteamVR are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries.

All other trademarks and service marks mentioned herein, including company names, product names, service names, and logos, are the property of their respective owners and their use herein does not indicate an affiliation with, association with, or endorsement of or by HTC Corporation. Not all marks listed necessarily appear in this User Guide. Screen images contained herein are simulated. HTC shall not be liable for technical or editorial errors or omissions contained herein, nor for incidental or consequential damages resulting from furnishing this material.

The information is provided “as is” without warranty of any kind and is subject to change without notice. HTC also reserves the right to revise the content of this document at any time without prior notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in a retrieval system, or translated into any language in any form without prior written permission of HTC.

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FAQS About HTC Vive Cosmos Elite Virtual Reality System

 

What is the HTC Vive Cosmos Elite?

The HTC Vive Cosmos Elite is a virtual reality (VR) system developed by HTC. It’s designed to offer immersive VR experiences with high-quality visuals and precise tracking.

What makes the Cosmos Elite different from other VR systems?

One key feature of the Cosmos Elite is its external tracking capability. It uses external base stations (SteamVR Tracking) for precise tracking, which can provide more accurate and responsive movement tracking compared to inside-out tracking systems.

What’s included in the Vive Cosmos Elite package?

The Vive Cosmos Elite package typically includes the VR headset, two base stations for external tracking, and two controllers. It may also come with necessary cables and adapters.

What are the system requirements for the HTC Vive Cosmos Elite?

The Cosmos Elite requires a powerful gaming PC to operate effectively. Minimum system requirements typically include a high-end graphics card, a capable CPU, a sufficient amount of RAM, and available USB and HDMI ports.

Can the Cosmos Elite be used for room-scale VR experiences?

Yes, the Cosmos Elite supports room-scale VR experiences. With the external base stations, it can accurately track your movement within a designated play area.

Is the Cosmos Elite compatible with SteamVR games?

Yes, the Cosmos Elite is compatible with SteamVR, which means it can access a wide range of VR games and experiences available on the Steam platform.

What type of display does the Cosmos Elite use?

The Cosmos Elite features dual OLED displays with a combined resolution of 2880 x 1700 pixels. This provides sharp and vibrant visuals for an immersive VR experience.

How comfortable is the Cosmos Elite to wear?

Comfort can vary from person to person, but the Cosmos Elite is designed with ergonomics in mind. It features a halo-style headband with adjustable straps and a padded face cushion for a comfortable fit during extended VR sessions.

Can prescription glasses be worn with the Cosmos Elite?

Yes, the Cosmos Elite is designed to accommodate most prescription glasses comfortably. The headset provides enough space to wear glasses while maintaining a proper field of view.

Is the HTC Vive Cosmos Elite a good choice for VR enthusiasts?

The Vive Cosmos Elite is well-suited for VR enthusiasts who prioritize high-quality visuals, precise tracking, and compatibility with a wide range of VR content. However, it’s essential to consider your specific needs and preferences before making a purchase decision.

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