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Dyson V11 Torque Drive Cordless Vacuum Cleaner User Manual

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Dyson V11 Torque Drive Cordless Vacuum Cleaner

dyson v11 torque drive cordless vacuum cleaner

Thank you for choosing to buy a Dyson cord-free vacuum

Activating your warranty

We don’t stop caring about our machines once they’re yours. After activating your free 2-year warranty, your Dyson cord-free vacuum will be covered for parts and labor (excluding filters) for 2 years from the date of purchase, subject to the terms of the warranty. Even after your warranty has ended, we’ll still be on hand to help.

Dyson Customer Care

If you have a question about your Dyson cord-free machine, call the Dyson Helpline with your serial number and details of where and when you bought the machine, or contact us through the Dyson website.

IMPORTANT SAFETY INSTRUCTIONS

BEFORE USING THIS MACHINE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS MANUAL AND ON THE MACHINE

When using an electrical appliance, basic precautions should always be followed, including the following:

  1. This Dyson machine is not intended for use by persons (including children) with reduced physical, sensory, or reasoning capabilities,  or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the machine by a person responsible for their safety.
  2. Do not allow it to be used as a toy. Close attention is necessary when used by or near children. Children should be supervised to ensure that they do not play with the machine.
  3. Use only as described in the Dyson User manual. Do not carry out any maintenance other than that shown in the manual, or advised by the Dyson Helpline.
  4. Suitable for dry locations ONLY. Do not use it outdoors or on wet surfaces.
  5. Do not handle any part of the charger or machine with wet hands.
  6. Do not use a damaged charger or cord.
  7. If the machine is not working as it should if it has received a sharp blow or if it has been dropped,  damaged, left outdoors, or dropped into water, do not use and contact the Dyson Helpline.
  8. Contact the Dyson Helpline when a service or repair is required. Do not disassemble the machine as incorrect reassembly may result in an electric shock or fire.
  9. Do not stretch the cord or place the cord under strain. Keep the cord away from heated surfaces. Do not close a door on the cord, or pull the cord around sharp edges or corners. Arrange the cord away from traffic areas and where it will not be stepped on or tripped over. Do not run over the cord.
  10. Do not use it to pick up water.
  11. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they or their vapors may be present.
  12. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
  13. Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the hose, wand, or tools at your eyes or ears or put them in your mouth.
  14. Do not put any objects into openings. Do not use with any openings blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  15. Use only Dyson-recommended accessories and replacement parts.
  16. Do not use without the clear bin and filter(s) in place.
  17. Unplug the charger when not in use for extended periods.
  18. Use extra care when cleaning on stairs.
  19. To prevent unintentional starting, keep your hands and fingers away from the trigger when changing tools. Carrying the machine with your finger on the trigger may risk starting the machine and invite accidents.
  20. Do not install, charge, or use this machine outdoors, in a bathroom, or within 10 feet (3 meters) of a pool. Do not use on wet surfaces and do not expose to moisture, rain, or snow.
  21. Use only the Dyson charger Part Number 217160 or 270576 for charging this Dyson machine. It may create a risk of fire if a different charger is used for charging.
  22. Use only the Dyson Battery Part Number 355983 for this Dyson Appliance. Other types of batteries may explode, resulting in fire and causing injury to persons and damage.
  23. Disconnect the battery pack from the machine before cleaning, maintaining, or storing the machine for extended periods.
  24. Do not use a battery pack or machine that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury. Do not expose the battery pack or machine to fire or excessive temperatures. Exposure to fire or temperatures above 140°F (60°C) may cause an explosion.
  25. When the battery pack is not in use, keep it away from other metal objects, like paper clips, coins,  keys, nails, screws, or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire.
  26. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care.
  27. Disconnect the battery pack from the appliance if the appliance is to be stored unused for a long time.
  28. The battery pack used in the appliance may present a risk of fire if mistreated. Supply terminals are not to be short-circuited.
  29. Battery packs are to be removed from the appliance and safely disposed of by local ordinances or regulations.
  30. The battery pack is a sealed unit and under normal circumstances poses no safety concerns. In the unlikely event that liquid leaks from the battery pack, do not touch the liquid as it may cause irritation or burns, and observe the following precautions:
  31. Follow all charging instructions and please refer to changing your battery section for how to change the battery. Do not charge the battery pack or the machine outside of the temperature range specified in the instructions. Charging improperly or at a temperature outside of the specified range may damage the battery and increase the risk of fire. To ensure maximum battery life, Dyson recommends the following:
  32. FIRE WARNING – Do not place this machine on or near a cooker or any other hot surface and do not incinerate this machine even if it is severely damaged. The battery might catch fire or explode.
  33. FIRE WARNING – Do not apply any fragrance or scented product to the filter(s) of this machine. The chemicals in such products are known to be flammable and can cause the machine to catch fire.

READ AND SAVE THESE INSTRUCTIONS

This Dyson machine is intended for household use only.

The screen

  • Follow the steps in the language set-up to change your language.
  • Tap to scroll through the settings menu. Select the Alert menu option. Scroll to select on or off. Hold the Selection button until the countdown ends and a tick appears on the screen. To cancel your selection, release the button during the countdown.
  • To exit the settings menu, tap to scroll through the settings menu. Select ‘Exit menu’.
  • Your machine will pulse three times and a low run time icon will appear on the screen to alert you that your battery needs to be charged. When your battery is empty, a final warning icon will appear on the screen.
  • To get the best performance and life from your battery, use Eco or Auto/ Med mode.
  • Alerts will appear on the screen when your machine needs your attention. A filter icon will alert you when the filter isn’t fitted correctly or needs cleaning. A blockage icon will alert you when a blockage needs to be removed from your machine.

Charging and storing your machine

It’s important to fully charge your new machine before using it for the first time and after every clean. This is because the battery and monitoring system’s algorithm ‘learns’ over time, and fully charging your machine helps it to more accurately calculate and display the remaining run time.

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Connect to the charger either directly or in the docking station. The blue LEDs on either side of the battery will flash during charging. When the battery is fully charged, both LEDs will light for 5 seconds. The battery is charged when the display shows the battery at 100%.

Changing your battery

Where you have additional batteries, we recommend that you alternate the batteries to maintain even performance.

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To remove a battery
Hold your hand under the battery to support it. Press the battery release button and slide the battery off the handle. Place the battery on charge.

To install a battery
Slide the battery onto the handle until it clicks securely in place.

Emptying the clear bin

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Cleaning the filter

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click Looking for blockages

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High torque cleaner head maintenance

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Additional information

Please read the ‘Important safety instructions’ in the Dyson User manual before proceeding.

Installing your docking station

  • Unpack the docking station, charger, and installation leaflet.
  • Choose a suitable location for the docking station and make sure there is no pipework (gas, water, or air), electrical cables, wires, or ductwork directly behind the mounting location.
  • Don’t locate the docking station near a heat source such as a cooker, radiator, or in direct sunlight.
  • Follow the instructions in the installation leaflet.
  • Click the tools into place on the docking station.
  • Place the machine into the docking station.
  • Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

It is important to fully charge your machine before using it for the first time and after every use. The docking station must be mounted by regulations and applicable codes/ standards (state and local laws may apply). Dyson recommends the use of protective clothing, eyewear, and materials when installing the docking station.

Using your machine

  • Remove the machine from the docking station.
  • Check that the underside of the cleaner head or tool is clean and free from foreign objects that may cause damage.

Before vacuuming your flooring, rugs, and carpets, check the manufacturer’s recommended cleaning instructions. The brush bar on the machine can damage certain carpet types and floors. Some carpets will fuzz if a rotating brush bar is used when vacuuming. If this happens, we recommend vacuuming without the motorized floor tool and consulting with your flooring manufacturer.

sing your High Torque cleaner head
Your High torque cleaner head has a slider control to adjust the suction of the cleaner head. To select the suction required, move the suction control slider on top of the cleaner head. Maximum suction for ground in dust and debris (+)

  • For vacuuming durable floor coverings, hard floors, and heavily soiled carpets and rugs. Suction for dust and debris (▲)
  • For vacuuming of lightly soiled carpets, rugs, and hard flooring.
  • For vacuuming large debris such as peanuts or rice. Suction for deep pile carpets and delicate flooring (-)
  • For vacuuming deep pile carpets or rugs and any flooring on which you may experience greater resistance.
  • For vacuuming lightly soiled floors, including delicate floorings such as vinyl, parquet, and lino.

Emptying the clear bin

  • Empty as soon as the dirt reaches the MAX level – don’t overfill. Using the machine when the dirt is above the MAX line may cause the dirt to reach the filter and more frequent maintenance will be required.
  • Be careful not to pull the power trigger while the clear bin is open for emptying.
  • Press the red wand release button and pull the wand away from the bin.
  • To release the dirt:
  • Hold the machine with the bin in a downward position.
  • Firmly push the red bin release button.
  • The bin will slide down, cleaning the shroud as it goes.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down all the way.

Looking for blockages

  • This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.
  • The motor will pulse and the LCD screen will indicate that there is a blockage.
  • Leave to cool down before looking for blockages.
  • Be careful not to pull the power trigger while looking for blockages.
  • Make sure any blockages are clear and all parts are refitted before using your machine.
  • Beware of sharp objects when checking for blockages.
  • Clearing blockages is not covered by your warranty.
  • To check for blockages in the main body of your machine, remove the clear bin following the instructions in the ‘Emptying your clear bin’ section and remove any blockage.
  • If you can’t clear an obstruction from the cleaner head, you may need to remove the brush bar. Use a coin to unlock the fastener, slide the brush bar out of the cleaner head, and remove the obstruction. Replace the brush bar and securely tighten the fastener. Make sure it is fixed firmly before using your machine.
  • Your machine has carbon fiber brushes. Take care if coming into contact with them, as they may cause minor skin irritation. Wash your hands after handling the brushes.

Washing the filter unit
Wash the filter unit at least once every month, or whenever the filter maintenance indicator lights.  The LCD will alert you when the filter unit needs washing. We recommend that you wash your filter at least once a month or when your machine alerts you.

  • Remove the filter unit by twisting it counterclockwise. Gently pull away from the machine.
  • Gently tap the filter unit to remove any excess dust and debris before washing it.
  • Wash the filter unit in cold water only: do not use detergent, or wash it in a dishwasher or washing machine.
  • Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper.
  • Continue washing until the water runs clear.
  • Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt.
  • Continue washing until the water runs clear.
  • Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends, and shake gently.
  • Repeat washing the elements and outside of the filter unit until the water runs clear.
  • Gently shake the filter unit to remove any excess water and leave it to drain with the foam element end facing up.
  • Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours.
  • Check that the filter unit is completely dry.
  • To refit, return the filter unit to the main body and twist it clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode. Don’t put any part of your machine in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Looking after your High torque cleaner head

  • Turn the cleaner head upside down. Use a coin to turn the end cap a quarter anticlockwise until it clicks into the unlocked position.
  • Slide the brush bar out of the cleaner head.
  • Remove any hair, carpet fibers, or other debris from the brush bar.
  • Slide the brush bar back into the cleaner head.
  • Turn the end cap a quarter turn until it clicks into the locked position.

Dyson customer care
Thank you for choosing to buy a Dyson machine. Your Dyson machine will be covered for parts and labor (excluding filters) for 2 years from the date of purchase, subject to the terms of the warranty. If you have any questions regarding your Dyson machine, visit www.dyson.com/support for online help, general tips, and useful information about Dyson. Alternatively, you can call the Dyson Helpline with your serial number and details of where and when you bought the machine.

If your Dyson machine needs repair, call the Dyson Helpline so we can discuss the available options. If your Dyson machine is under warranty, and it is a covered repair, it will be repaired at no cost. If your Dyson appliance needs repair, call the Dyson Helpline so we can discuss the available options. If your Dyson appliance is under guarantee, and the repair is covered, it will be repaired at no cost. Any maintenance other than that shown in the manual or advised by the Dyson Helpline, particularly the replacement of non-user-serviceable parts, should be performed by an authorized Dyson service representative.

Limited 2-year warranty

Terms and conditions of the Dyson 2-year limited warranty.

What is covered

  • Your Dyson machine is warranted against original defects in materials and workmanship for two years from the date of purchase when used for normal purposes in accordance with the Dyson User manual.
  • Please retain your proof of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. This warranty provides, at no extra cost to you, all labor and parts necessary to ensure your machine is in proper operating condition during the warranty period. The replacement of any part of your machine under warranty will not extend the period of warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty.
  • Any parts which are returned to Dyson will become the property of Dyson. Please call the Dyson Helpline at 1-855-533-1098 for more information.
  • This warranty will only be valid if the appliance is used in the country in which it was sold.
  • Where this machine is sold within the EU, this warranty will only be valid (i) if the appliance is used in the country in which it was sold or (ii) if the appliance is used in Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same model as this appliance is sold at the same voltage rating in the relevant country.

Dyson shall not be liable for costs, damages, or repairs incurred as a result of, due to, or from:

  • Purchases of machines from unauthorized dealers.
  • Careless operation or handling, misuse, abuse, and/or lack of maintenance or use not in
    accordance with the Dyson User manual.
  • Use of the machine other than for normal domestic purposes within the United States, e.g.
    for commercial or rental purposes.
  • Use of parts not by the Dyson User manual.
  • Use of parts and accessories other than those produced or recommended by Dyson.
  • External sources such as weather, electrical outages, or power surges.
  • Repairs or alterations carried out by unauthorized parties or agents.
  • Clearing blockages from your machine or washing of the filter(s).
  • Normal wear and tear, including normal wearing parts, such as the clear bin, filter, brush
    bar, and power cord (or where external damage or abuse is diagnosed), carpet or floor
    damage due to use not by the Dyson User manual or failure to turn the
    brush bar off when necessary.
  • Reduction in battery discharge time due to battery age or use (where applicable).
  • Damage as a result of use not by the rating plate.
  • Use of this machine on rubble, ash, plaster, drywall, liquids, or wet surfaces.
  • Additionally, this limited warranty does not apply to any machine that has had the serial
    number altered or removed.

Conformity information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
  • Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Dyson customer care

If you have a question about your Dyson machine, contact us via the Dyson website or call the Dyson Helpline with your serial number and details of where and when you bought the machine.

Dyson contact details

  • Website: www.dyson.com
  • Dyson Helpline: 1-855-533-1098
  • Distributed by Dyson, Inc. 1330 West Fulton Street, 5th Floor,
  • Chicago, IL 60607 © 2018 Dyson

From time to time, we’d like to send you emails about new Dyson technology and services or get your opinion about your purchase. If you’d like us to keep in touch, please check this box.

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FAQS About Dyson V11 Torque Drive Cordless Vacuum Cleaner

What is the Dyson V11 Torque Drive Cordless Vacuum Cleaner?

The Dyson V11 Torque Drive is a premium cordless vacuum cleaner designed for powerful suction and versatility.

What are the key features of the Dyson V11 Torque Drive?

Key features include intelligent suction adjustment, dynamic load sensing technology, LCD display showing real-time performance, various cleaning modes, and a high-torque cleaner head.

How long does the battery last on the Dyson V11 Torque Drive?

The battery life varies depending on the cleaning mode used. It typically provides up to 60 minutes of runtime on a single charge.

Is the Dyson V11 Torque Drive suitable for all floor types?

Yes, it is designed to effectively clean carpets, hardwood floors, tile, and other surfaces with its versatile cleaning heads and adjustable suction power.

Does the Dyson V11 Torque Drive come with attachments?

Yes, it comes with several attachments, including a crevice tool, combination tool, mini motorized tool, and stubborn dirt brush, to tackle various cleaning tasks.

How does the Dyson V11 Torque Drive compare to previous Dyson models?

It offers improvements in suction power, battery life, and intelligent cleaning technology compared to earlier Dyson cordless vacuum cleaners.

Is the Dyson V11 Torque Drive easy to maintain?

Yes, it features a hygienic dirt ejector mechanism and washable filters, making maintenance straightforward.

Does the Dyson V11 Torque Drive have a warranty?

Yes, Dyson typically offers a warranty period for their products, providing coverage for repairs or replacements in case of any defects.

Is the Dyson V11 Torque Drive worth the investment?

Many users find the Dyson V11 Torque Drive to be worth the investment due to its powerful performance, convenient cordless design, and advanced features.

Where can I purchase the Dyson V11 Torque Drive?

The Dyson V11 Torque Drive is available for purchase online through Dyson’s official website, as well as through authorized retailers and select department stores.

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