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Bose QuietComfort Ultra Earbuds User Manual

Bose QuietComfort Ultra Earbuds featured

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Bose QuietComfort Ultra Earbuds

Bose QuietComfort Ultra Earbuds

Important Safety Instructions

Clean only with a dry cloth. Only use attachments/accessories specified by the manufacturer. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

WARNINGS/CAUTIONS

  • To avoid accidental ingestion, keep the product away from children and pets. The product contains a battery and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use, store the product out of reach of children and pets.
  • The product is not intended for use by children.
  • To avoid hearing damage, do not use your headphones at a high volume. Turn the volume down on your product before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable, moderate listening level.
  • Use of these headphones while operating a vehicle is not recommended and may be prohibited by law in some locations. Use caution and follow applicable laws regarding headphone use while operating a vehicle. Stop using your headphones immediately if they interfere with your ability to remain attentive or if they interfere with your ability to hear surrounding sounds, including alarms and warning signals while operating a vehicle.
  • Use caution if using these headphones while performing any activity that requires your attention. Do not use headphones when the inability to hear surrounding sounds may present a danger to yourself or others, for example, while riding a bicycle or walking in or near traffic, a construction site, a railroad, etc.
  • Do NOT use the earbuds if they emit any loud unusual noise. If this happens, remove the earbuds and contact Bose customer service.
  • Do NOT submerge the product in water or expose the product to water for extended periods.
  • Remove the product immediately if you notice heat coming from the product.
  • Do NOT make unauthorized alterations to this product.
  • Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on or near the product.
  • Do NOT use the earbuds without the supplied ear tips attached.
  • Use this product only with an agency-approved LPS power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
  • The battery provided with this product may present a risk of fire or chemical burn if mishandled, incorrectly replaced, or replaced with an incorrect type.
  • If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek medical advice.
  • Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire, or the like).
  • Wipe off sweat from the earbuds and the charging case before charging.
  • IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.
  •  To avoid hazardous radiation exposure from the internal laser component, use the product only as specified in the instructions. The earbuds should not be adjusted or repaired by anyone except properly qualified service personnel.
  • Do not place or install near any heat sources, such as fireplaces, radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to protect reasonably against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Suppose this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on. In that case, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving product or antenna.
  • Increase the separation between the equipment and the receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

WHAT’S IN THE BOX

CONTENTS
Confirm that the following parts are included:

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NOTE
If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/QCUE for troubleshooting articles, videos, and product repair or replacement.

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet. Using the app, you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get any future updates and new features made available by Bose.

NOTE
If you have already created a Bose account for another Bose product, see “Add the earbuds to an existing account.”

DOWNLOAD THE BOSE MUSIC APP

  1. On your mobile device, download the Bose Music app.
    NOTE
    If you’re located in Mainland China, download the Bose8 app.
  2. Bose QuietComfort Ultra Earbuds 3 Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT
To add your Bose QuietComfort Ultra Earbuds, open the Bose Music app and add your earbuds The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather-resistant but aren’t meant to be submerged underwater.

CAUTIONS

  • Do NOT swim or shower with the earbuds.
  • Do NOT submerge the earbuds.

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NOTES

  • To prevent corrosion, regularly clean the charging contacts on the earbuds with a dry, soft cotton swab or equivalent.
  • IPX4 isn’t a permanent condition, and resistance might decrease as a result of normal wear.

HOW TO WEAR

INSERT THE EARBUDS

  1. Insert the earbud so the ear tip gently rests at the opening of your ear canal.
    NOTE
    Each earbud is marked with either an R (right) or L (left)
  2. Bose QuietComfort Ultra Earbuds 5 Slightly rotate the earbud back until the ear tip creates a comfortable seal at your ear canal and the stability band rests against your ear ridge.
    NOTE
    You may need to rotate the earbud back and forth for the ear tip to create a comfortable seal. However, rotating it too far back or forward may impact audio and microphone sound quality.
  3. Bose QuietComfort Ultra Earbuds 6 Check the fit (see page 15).
  4. Repeat steps 1 – 3 to insert the other earbud.

When you insert the earbuds, the audio is personalized to your ears for the best audio performance and noise cancellation.

NOTE
If you’re sharing the earbuds, place them in the charging case to clear the audio personalization between each user.

CHECK YOUR FIT
For the best fit, audio performance, and noise cancellation, use a mirror to make sure you’re using the correct size ear tips and stability bands. You may need to try a different size ear tip or stability band for each ear.

TIP
You can also check your fit using the Earbud Seal Test in the Bose Music app. You can access this option from the Settings menu.

Eartips

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Stability bands

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TRY ANOTHER SIZE
Wear the earbuds for an extended period. If the earbuds don’t feel comfortable or secure, or noise cancellation or sound quality isn’t as expected, try another size ear tip or stability band. You may need to try all three ear tips or band sizes or use a different size ear tip or band for each ear.

Eartips
Three sizes of ear tips are included with the earbuds: small, medium, and large.

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Medium ear tips come attached to the earbuds. If they feel too small, try large ear tips. If they feel too big, try small ear tips.

Stability bands
The stability bands are marked with size 1 (small), 2 (medium), or 3 (large) and an R (right) or L (left).

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Size 1 bands come attached to the earbuds. If they feel too small, try size 2 bands

CHANGE THE EAR TIPS

  1. Holding the earbud, gently squeeze the ear tip and peel it away from the earbud.
  2. Bose QuietComfort Ultra Earbuds 15 Choose a new ear tip size (see page 17).
  3. Align the ear tip with the earbud nozzle and press the ear tip onto the nozzle until you feel it snap securely into place and hear it click.
  4. Bose QuietComfort Ultra Earbuds 16 Repeat steps 1 – 3 for the other earbud, as needed
  5. Insert the earbuds (see page 14).
  6. Check the fit (see page 15).

NOTES

  • If you change the ear tip, you may need to change the stability band so the band rests comfortably against your ear ridge (see page 19).
  • To see how-to videos about changing the ear tips, visit: support.Bose.com/QCUE
  • If you need additional ear tip sizes, contact Bose customer service or visit: support.Bose.com/QCUE

CHANGE THE STABILITY BANDS

  1. Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the ear tip, and away from the earbud.
  2. Bose QuietComfort Ultra Earbuds 17 Choose a new band size (see page 17). Select the band marked with either an R (right) or L (left), depending on the earbud.
  3. With the band markings facing you and the band scoop facing away from you, align the dot on the band with the gray dot on the bottom of the earbud.
  4. Gently stretch the band over the ear tip, making sure the dots align and the tab on the band fits in the notch on the top of the earbud.
    NOTE
    Aligning the band correctly makes sure that the hole on the side of the band is over the earbud microphone so the microphone isn’t blocked.
  5. Press down until the band fits securely into place, then check for alignment.
  6. Bose QuietComfort Ultra Earbuds 18 Repeat steps 1 – 5 for the other earbud, as needed.
    NOTE
    You may need to use a different size band for each ear.
  7. Insert the earbuds (see page 14).
  8. Check the fit (see page 15).

NOTES

POWER

POWER ON
Open the charging case. The earbuds power on. The earbud’s status light blinks white and then glows according to the charging status (see page 39). The charging case status light glows according to the battery level (see page 40).

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NOTE
When you remove the earbuds from the charging case, close the case to help preserve the battery life and keep the case free of debris.

POWER OFF

  1. Place both earbuds in the charging case.
  2. Bose QuietComfort Ultra Earbuds 20Close the case.

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STANDBY
Standby conserves the earbud battery when an earbud is out of the case and not in use. The earbud switches to Standby when you remove it from your ear and don’t move it for 10 minutes. To wake the earbud, insert the earbud in your ear.

TOUCH CONTROL

Use touch control by tapping or swiping the touch surface of either earbud. With touch control, you can play/pause audio, change the volume, perform basic call functions, and use a shortcut to change the mode or change immersive audio settings (see page 27).

TOUCH SURFACE AREA
The touch surface is located on the outer surface of both earbuds. It controls media playback, volume, phone calls, and your shortcut.

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MEDIA PLAYBACK AND VOLUME

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CARE AND MAINTENANCE

STORE THE EARBUDS
When you’re not using the earbuds, store them in the charging case. Close the charging case to help preserve battery life and keep the charging case free of debris.

CLEAN THE EARBUDS AND CHARGING CASE

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REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/QCUE

LIMITED WARRANTY
The earbuds are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty. To register your product, visit worldwide.Bose.com/ProductRegistration for instructions. Failure to register will not affect your limited warranty rights.

UPDATE THE EARBUDS
The earbuds begin updating automatically when connected to the Bose Music app and an update is available. Follow the app instructions.

UPDATE THE CHARGING CASE
Update the charging case using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions.

VIEW THE EARBUD DATE CODE
Remove the stability band from the earbud (see page 19). The date code is located on the earbud in the wide area near the microphone.

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VIEW THE CHARGING CASE SERIAL NUMBER
Remove the earbuds from the charging case. The charging case serial number is located below the earbud’s status light inside the earbud well.

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TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:

  • Charge the earbuds and the charging case (see page 34).
  • Power on the earbuds (see page 21).
  • Check the earbuds status light (see page 39) and charging case status light (see page 40).
  • Make sure your mobile device supports Bluetooth connections (see page 41).
  • Download the Bose Music app and run available software updates (see page 12).
  • Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions.
  • Increase the volume on the earbuds, your mobile device, and the music app.
  • Connect another mobile device (see page 12).

OTHER SOLUTIONS
If you cannot resolve your issue, see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/QCUE If you’re unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact

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REBOOT THE EARBUDS AND CHARGING CASE
If the earbuds or charging case are unresponsive, you can reboot them.

NOTE
Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings.

  1. Remove the earbuds from the Bluetooth list on your device.
  2. With the earbuds in the charging case and the case open, press and hold the button on the back for 25 seconds until the earbuds status light blinks white 2 times, slowly blinks blue, and then turns off.

NOTE
Make sure both earbuds are in the case and the case is open.

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When the reboot is complete, the earbuds status light glows according to the charging status (see page 39), and the charging case status light glows according to the battery level (see page 40).

RESTORE THE EARBUDS TO FACTORY SETTINGS
A restore to factory settings clears all settings and returns the earbuds to their original out-of-box state. After, the earbuds can be configured as if they were being set up for the first time. Restoring to factory settings is only recommended if you have issues with the earbuds or have been instructed to do so by Bose customer service.

  1. Remove the earbuds from the Bluetooth list on your device.
  2. Remove the earbuds from your Bose account using the Bose Music app.
    NOTE
    For more information about how to remove the earbuds from your Bose account using the Bose Music app, visit: support.Bose.com/QCUE
  3. With the earbuds in the charging case and the case open, press and hold the button on the back for 25 seconds until the earbuds status light blinks white 2 times, slowly blinks blue, and then turns off.
    NOTE
    Make sure both earbuds are in the case and the case is open.
  4. Bose QuietComfort Ultra Earbuds 54Repeat the previous step 2 more times.

After the third time, the status light blinks amber for 3 seconds to indicate factory settings are being restored. When the restore is complete, the status light slowly blinks blue. The earbuds are now in their original out-of-box state.

NOTE
If you’re unable to resolve your issue, additional troubleshooting and support are available at: support.Bose.com/QCUE

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FAQS About Bose QuietComfort Ultra Earbuds

What are Bose QuietComfort Ultra Earbuds?

This question would introduce the product and its basic functionality, such as being wireless earbuds equipped with active noise cancellation (ANC) technology.

What makes Bose QuietComfort Ultra Earbuds different from other earbuds?

This would highlight the unique features of the QuietComfort Ultra Earbuds, such as superior noise-canceling capabilities, exceptional sound quality, and perhaps extended battery life.

How effective is the noise cancellation on Bose QuietComfort Ultra Earbuds?

Users would likely want to know how well the earbuds block out external noise, especially in various environments like airplanes, offices, or crowded streets.

Are Bose QuietComfort Ultra Earbuds comfortable to wear for long periods?

Comfort is crucial for earbuds, especially if they are meant for extended use during travel or work. This question would address the design aspects that contribute to comfort, such as ear tip options and overall fit.

What is the battery life of Bose QuietComfort Ultra Earbuds?

Battery life is a significant concern for wireless earbuds. Users would want to know how long they can use the earbuds on a single charge and how quickly they can recharge them.

Do Bose QuietComfort Ultra Earbuds have a companion app?

Many premium earbuds come with companion apps that offer additional features like customizable sound profiles, firmware updates, and even the ability to locate lost earbuds. Users would inquire about such features.

Are Bose QuietComfort Ultra Earbuds water-resistant?

Water resistance is essential for earbuds, especially for those who plan to use them during workouts or in rainy conditions. Users would want to know if the earbuds can withstand sweat and light splashes.

Do Bose QuietComfort Ultra Earbuds support voice assistants?

Many users appreciate the convenience of accessing voice assistants like Siri or Google Assistant directly from their earbuds. This question would address whether the QuietComfort Ultra Earbuds support voice commands.

Can Bose QuietComfort Ultra Earbuds be used for making phone calls?

Clear call quality is essential for earbuds, especially for users who plan to use them for work or while commuting. This question would address the earbuds’ microphone quality and noise reduction during calls.

How much do Bose QuietComfort Ultra Earbuds cost?

Pricing is a significant factor for most consumers. This question would address the price point of the earbuds and whether they offer good value for their features and performance.

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