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Arlo AVD2001 Essential Wire-Free Video Doorbell User Manual

Arlo AVD2001 Essential Wire-Free Video Doorbell featured

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Arlo AVD2001 Essential Wire-Free Video Doorbell

Arlo AVD2001 Essential Wire-Free Video Doorbell

Get to Know Your Doorbell

A better way to see the complete picture at your door. Your Arlo Essential Wire-Free Video Doorbell can be powered by a rechargeable battery or hardwired. Connect directly to WiFi for easy setup. When motion is detected, receive notifications and view live video from your phone. See what’s at the door, from head to toe, or a package on the ground during the day or in low light with night vision, without opening your door. Speak to visitors with two-way audio or use pre-recorded quick reply messages when you’re busy.

Arlo AVD2001 Essential Wire-Free Video Doorbell 1

Arlo AVD2001 Essential Wire-Free Video Doorbell 2

If you choose to wire your doorbell

The wire-free Arlo Essential Doorbell comes with a rechargeable battery, which provides power to the doorbell. Wiring is not required for installation. If you want to hardwire your wire-free Essential Video Doorbell, you can. The voltage must be 8 – 24VAC. If you want to install or upgrade a transformer, contact a licensed electrician or visit arlo.com for information about installation services. For more information about optional wiring.

Get the Arlo Secure App
Download the Arlo Secure App. The Arlo Secure App lets you create an Arlo account in the cloud and set up and manage all your Arlo devices.

Note
If you already use the Arlo Secure App, make sure that you’re using the latest version. To find out if an update is available, go to the app store and search for Arlo.

Features

  • See more at your front door. See a person from head to toe or a package on the ground with a 180-degree diagonal viewing angle optimized for the front door.
  • Security in the palm of your hand. Receive notifications when motion is detected and watch live streaming video from your smartphone or tablet.
  • More ways to answer. See and speak to visitors with clear two-way audio, or respond with pre-recorded quick reply messages when you’re busy. Receive a video call when your doorbell is pressed and never miss a visitor.
  • Night Vision. See who’s at your door at night, even without a light on.
  • Multiple powering options. Install without wires using the rechargeable battery, or hardwire to existing wiring for continuous charging.
  • Notifications that matter. Get alerts when your Video Doorbell spots people, vehicles, animals , or a package with Arlo Secure.
  • Built-in smart siren. Trigger your siren automatically, or manually from the Arlo Secure App.
  • Visitor messaging. Guests can leave you a voice message if you’re unable to answer the door, and you can listen remotely at your convenience.
  • Direct to WiFi. Connects directly to WiFi for simple setup.

Do more with Arlo
You can add these options:

  • Arlo Chime 2. The Arlo Chime 2 may be included with your Essential Wire-Free Video Doorbell, or sold separately. Your Chime 2 lets you receive instant alerts from your wire-free Essential Video Doorbell and your Arlo cameras. For more information, see Chapter 3. Arlo Chime 2 on page 18.
  • Add more Arlo cameras and devices. Cover more areas in and around your home by adding cameras, security lights, and more.
  • Upgrade your Arlo subscription. For more information, visit What are the available Arlo subscription plans and how much cloud recording is available?

Get Started

Charge the battery before installation
Your Essential Wire-Free Video Doorbell comes with a rechargeable battery. We recommend that you charge the battery to 100% before you install the doorbell. For help with recharging the battery after installation, see Replace battery/umounting on page 15.

Warning
Do not leave the doorbell outdoors without the battery installed. Doing so can result in water intrusion into the doorbell.

To charge the battery before installation:

  1. Connect the rechargeable battery to the USB charging cable that came in the package. The charging cable works with most power adapters.
  2. Arlo AVD2001 Essential Wire-Free Video Doorbell 3 Charge the battery to 100%. The battery LED lights red during charging, then turns green when the battery is fully charged.

Note
If you haven’t installed your doorbell yet, we recommend that you wait to insert the battery into the doorbell until you are ready to follow the steps in the Arlo Secure App to install and set up your doorbell.

Use the Arlo Secure App for installation and setup
You must use the Arlo Secure App to install and set up your Essential Wire-Free Video Doorbell. The Arlo Secure App guides you through installation and setup:

  1. Create your Arlo account. You use the same account to manage all your Arlo devices.
  2. Arlo AVD2001 Essential Wire-Free Video Doorbell 4 Follow the instructions in the Arlo Secure App to install and set up your doorbell.

Once you set up your Arlo account, you can access it by using the Arlo Secure App on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.

Tips for optimal WiFi performance

The distance between WiFi devices can affect the WiFi signal:

  • Maximum recommended distance. Place your WiFi router within range of your doorbell. The maximum line-of-sight range of your WiFi router is reduced by each wall, ceiling, or other major obstruction between the doorbell and the router.
  • Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2 meters) between your doorbell and any Arlo cameras that you install.

These materials can reduce WiFi signal strength if they are located between WiFi devices:

  • Unusually thick walls and ceilings
  • Brick
  • Concrete
  • Stone
  • Ceramic
  • Glass, especially mirrors
  • Metal
  • Large quantities of water, such as the water in a fish tank or water heater

Connect your mobile device to a 2.4 GHz WiFi network during setup
If you’re connecting your Essential Wire-Free Video Doorbell directly to your router’s WiFi network, it’s important to understand that your mobile device must connect to the same WiFi network as the doorbell during setup. Your doorbell can only connect to a 2.4 GHz WiFi network. Many routers broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your phone might connect to the 5 GHz WiFi band. During setup, connect your phone to your 2.4 GHz WiFi network, then connect your Video Doorbell to that same 2.4 GHz WiFi network.

Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not sure about how to find the 2.4 GHz WiFi network:

  • Look on your WiFi router label. Many routers have a label that shows the WiFi network name, which is also called an SSID. Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your 5 GHz network name might have a 5 or 5G at the end. If you changed your WiFi settings, then check the place where you saved your custom settings.
  • If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz, ask your Internet service provider (ISP) or the person who set up your WiFi router.
  • If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi bands. The doorbell finds and connects to the 2.4 GHz WiFi band. As long as you connect your phone to the same mesh network, Arlo can discover the doorbell.

Connect your iOS (Apple) device to a 2.4 GHz network

  1. Unlock your device and tap Settings.
  2. Tap Wi-Fi, near the top of the list of Settings options.
  3. Turn on WiFi by tapping the switch next to Wi-Fi at the top.
    Note
    WiFi is activated when the switch is green.
  4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
  5. If prompted, enter the password for the network. When you’re connected to the WiFi network, a blue checkmark appears to the left of the network name.

Connect your Android device to a 2.4 GHz network

  1. Unlock your device and tap Settings.
  2. Tap Network & Internet > Wi-Fi.
  3. Turn on WiFi by tapping Use WiFi at the top.
  4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
  5. If prompted, enter the password for the network. When you’re connected to the WiFi network, the word Connected appears under the network name.

Doorbell LED

The LED is on the outside of your doorbell and indicates how the doorbell is operating. This section describes how the LED works if you don’t change the default LED settings. For information about changing the LED behavior.

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The LED behaviors on your doorbell vary, depending on whether you have set it up.

LED behavior during setup

  • Off. The battery is not in the doorbell, or the battery isn’t charged. For more information, see Charge the Battery on page 8.
  • Single white fl ash. The battery is correctly inserted into the doorbell.
  • Flashing white. The doorbell is ready to connect to your WiFi router. After you scan the QR code in the Arlo Secure App, one of the following two behaviors happens:
    • Rapid flashing white. The Arlo Secure App discovered your doorbell.
    • Flashing amber. The Arlo Secure App did not discover your doorbell. Make sure that both your doorbell and your mobile device are connected to the same 2.4 GHz WiFi network.

LED behavior after setup

  • Slow breathing pattern white. The doorbell detected motion.
  • Solid white. The doorbell is connected to a call.
  • Fading white. The call from the doorbell ended.

Choose a good spot to mount your doorbell
The best location for your doorbell varies by household and outdoor environment. Place your doorbell with the fullest view of the area leading up to the front entry. This provides the best opportunity to capture motion detection events and video clips that include a person approaching the door. You can use the included angled mounting wedge to optimize the angle of your doorbell.

Arlo AVD2001 Essential Wire-Free Video Doorbell 6

When mounting your doorbell:

  • Place the doorbell about 4 feet (1.2 m) above the ground.
  • Make sure that nearby walls and other objects do not obstruct the view of your doorbell.
  • The lower half of the camera’s field of view is the motion-sensitive part of the image. The doorbell begins recording when it detects motion in this area.

Mount your doorbell wire-free

Note
If you want to hardwire your doorbell, which is optional, see Hardwire your Essential Wire-Free Video Doorbell on page 24.

  1. Place the mounting plate on the wall where you want to mount your doorbell and mark the locations for the two screw holes.
  2. Decide whether to use the angled mounting plate to adjust the area your doorbell faces.
  3. Use a 6 mm (15/64 inch) drill bit to drill two holes.
  4. Align the mounting plate with the two holes in the wall.
  5. While holding the mounting plate over the two holes (and the angled mounting plate, if you’re using it), use a screwdriver to put a screw into each of the holes. If you’re mounting the doorbell on drywall, we recommend that you use the provided wall anchors.
  6. Arlo AVD2001 Essential Wire-Free Video Doorbell 7 Place the doorbell on the mounting plate in a down-and-in motion. When the doorbell is secured, there is a clicking sound.

Arlo AVD2001 Essential Wire-Free Video Doorbell 8

Test motion detection
You can use the motion detection test to find the right motion sensitivity setting for your doorbell.

  1. Open the Arlo Secure App.
  2. Tap the gear icon next to the Essential Wire-Free Video Doorbell.
  3. Tap Device Utilities > Motion Detection Test.
  4. Move in front of the camera. During this test, the camera LED blinks white when motion is detected.
  5. Move the slider to adjust the motion sensitivity level as needed.
    Note
    This motion sensitivity setting is only for use during the motion detection test so that you can identify the setting you want to use.
  6. After you find a setting that works well, edit the mode rule to change the sensitivity level to your preferred setting so that it takes effect.

Customize your doorbell settings
You control the rules your doorbell uses to record and alert you by selecting a mode. You can also arm or disarm all your Arlo devices. The Arlo Secure App comes with four modes:

  • Armed
  • Disarmed
  • Schedule
  • Geofencing

You can customize each mode and you can also create custom modes.

Recharge the battery after installation

Warning
Do not leave the doorbell outdoors without the battery installed. Doing so can result in water intrusion into the doorbell.

  1. Locate the release pin that came with your Essential Wire-Free Video Doorbell. Alternatively, you can use a paperclip or a similar object.
  2. Insert the release pin into the release pinhole at the top of the doorbell mount. A click occurs, and the doorbell is released from the mount.
  3. Arlo AVD2001 Essential Wire-Free Video Doorbell 9 Pull the doorbell off the mount in an up-and-out motion.
  4. Bring the doorbell indoors.
  5. Remove the battery from the doorbell.
  6. Connect the battery to the USB charging cable that came in the package. The charging cable works with most power adapters.
  7. Arlo AVD2001 Essential Wire-Free Video Doorbell 10 Charge the battery to 100%. The battery LED lights red during charging, then turns green when the battery is fully charged.
  8. Place the battery back into the doorbell.
  9. Arlo AVD2001 Essential Wire-Free Video Doorbell 11Place the doorbell on the mounting plate in a down-and-in motion. When the doorbell is secured, there is a click sound.

Arlo AVD2001 Essential Wire-Free Video Doorbell 12

Chime options for your doorbell

The Essential Wire-Free Video Doorbell offers several chime options. To hear a ring when someone presses your doorbell, you can connect the doorbell to an Arlo Chime 2, your home’s traditional chime, a smart home voice assistant system, your mobile device (for SIP video call), or an Arlo Chime with a compatible Arlo SmartHub or base station.

Wire-free chime solutions
You can take advantage of a variety of wire-free options to hear a ring and receive notifications when someone presses your Arlo doorbell.

  • Doorbell video phone call. Your doorbell is connected to the mobile device you used to set up the doorbell in the Arlo Secure App. Your phone rings when someone presses your doorbell, and you can answer the phone to speak with the person who rang the doorbell. If you have an iOS device, you can assign a contact name and ringtone to the doorbell.
  • Arlo Chime 2. The Arlo Chime 2 may be included with your Essential Wire-Free Video Doorbell, or sold separately. Your Chime 2 lets you receive instant alerts from your Arlo doorbell and your Arlo cameras. For more information, see Chapter 3. Arlo Chime 2 on page 18.
  • Smart home voice assistant systems. You can use a home voice assistant system—like Amazon Alexa or Google Assistant—to make an announcement when someone presses your Essential Wire-Free Video Doorbell. Your doorbell is also compatible with Samsung SmartThings and IFTTT. For more information, see Chapter 9. Arlo Connect on page 62.
  • Arlo Chime is sold separately. If you have an Arlo SmartHub or base station, you can use it to add an Arlo Chime to your Arlo account. When an Arlo chime is on your account, you can pair it with your Arlo doorbell.

Traditional chime solution
Your Arlo doorbell is fully wire-free, but you can connect it to your existing doorbell wiring (if applicable) to ring your household chime and to continuously charge the doorbell. For more information, see Chapter 3. Optional: Connect a wired chime on page 22.

Connect an Arlo Chime (sold separately)
You can connect your Essential Wire-Free Video Doorbell to an Arlo Chime. When a chime is connected, a ring plays when someone presses your video doorbell. This is a useful wire-free solution if you don’t already have a mechanical or digital chime to connect to your doorbell.

Note
The Arlo Chime requires a connection to an Arlo SmartHub or base station.

To connect an Arlo Chime to your doorbell:

  1. Open the Arlo Secure App.
  2. Tap Settings > My Devices.
  3. Select your Arlo Essential Video Doorbell.
  4. Scroll to the bottom of Device Settings, and tap Add Chime.
  5. Follow the Arlo Secure App to connect your Arlo Chime.

When your Arlo Chime is connected to your Arlo Essential Video Doorbell, the chime appears under PAIRED DEVICES on the Device Settings page.

Arlo Chime 2

The Arlo Chime 2 is optional. Depending on the product you purchase, the Arlo Chime 2 may be included with your Essential Wire-Free Video Doorbell, or sold separately. The Arlo Chime 2 lets you receive instant alerts from your Arlo doorbell and your Arlo cameras.

Meet your Chime 2
Front view, integrated items, and features:

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  • Speaker: The speaker rings or plays a melody when someone presses your doorbell. You can also set up audio alerts or a siren sound to alert you when motion or audio is detected on an Arlo camera.
  • Sync button: Use the sync button to help set up your Arlo Chime 2, or to factory reset the chime.
  • Status LED: The LED indicates the status of your Arlo Chime 2.

Rear view, integrated items, and features:

Arlo AVD2001 Essential Wire-Free Video Doorbell 14

  • QR code: Use the QR code to set up your Arlo Chime 2.
  • Power prongs: Plug your Arlo Chime 2 into a wall outlet.

Do more with your Chime 2
You can add an unlimited number of Arlo Chime 2 devices to your Arlo account. These devices do not count toward the device limit of an Arlo subscription. You can pair more than one Arlo doorbell with your Chime 2. For example, if you have two Arlo Essential Video Doorbells (Wired or Wire-Free), you can set both to trigger your Arlo Chime. You can also customize your Arlo doorbell’s melody, so you know which doorbell rang.

Find a good location for your Chime 2
When placing your Arlo Chime 2:

  • Place your chime in a central area in your home. This helps to ensure that you hear the chime from multiple areas of your home.
  • Place your chime in a room where you are most often present. If you need to select one of many rooms in your home to place your chime, place the chime wherever you are most likely to be when someone presses your doorbell.
  • If possible, use a raised wall outlet. A higher position for your Arlo Chime 2 improves audio and WiFi connectivity.
  • Use a vertical wall outlet. Place your chime into an outlet that is vertical along a wall, rather than horizontal like a power strip.
  • Use multiple chimes throughout your home. If you have a large home, you might benefit from placing a separate Arlo Chime 2 on each floor or wing of your home.

Set up your Chime 2
Set up your Essential Wire-Free Video Doorbell first, and then set up your Chime 2 to pair with your doorbell.

  1. Open the Arlo Secure App.
  2. Tap Add New Device.
  3. Follow the instructions in the Arlo Secure App to install and set up your Chime 2. When your Arlo Chime 2 is connected to your Arlo Essential Video Doorbell, the chime appears under PAIRED DEVICES on the Device Settings page in the Arlo Secure App.

Chime 2 LED

The Arlo Chime 2 LED indicates the chime status and activity. When the chime first powers on, the LED lights solid white for a brief period. During regular operation, the LED is off except when the Chime 2 is making a sound.

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LED behaviors during setup

  • Fading white. The chime is in pairing mode and is ready to be set up.
  • Fast blinking white. The chime is connected to your WiFi network and your Arlo account.
  • Slow blinking amber. A setup error occurred. See Arlo doesn’t discover your Chime 2 during setup on page 70.

LED behaviors after setup

  • Alternating flashing white and amber. A firmware update is in progress. Do not remove, reset, or unplug the chime.
  • Fast blinking white. The chime completed a factory reset. For information about resetting, your chime, see Reset the Chime 2 on page 71.
  • Slow blinking white. The chime is ringing or playing audio.
  • Slow blinking amber. The chime is offline.

Select a melody for your Chime 2
You can select one of seven melodies to play when someone presses your Arlo doorbell and triggers your Arlo Chime 2. If you have multiple Arlo doorbells associated with one chime, you can set a different melody for each doorbell so that you know which doorbell was pressed. To select a melody for your Arlo Chime 2:

  1. Open the Arlo Secure App.
  2. Tap Settings > My Devices.
  3. Select an Arlo doorbell that is paired with your Arlo Chime 2.
  4. Tap Melody > Chime Melody.
  5. Select a melody. Your settings are saved.

Use silent mode to stop Chime 2 from ringing
The Chime 2 rings when it’s paired with your Essential Video Doorbell and someone presses the doorbell button. To stop the Chime 2 from ringing, select the silent mode for the doorbell. To turn silent mode features on and off :

  1. Open the Arlo Secure App.
  2. Tap the gear icon next to the doorbell.
  3. Tap Silent Mode.
  4. Adjust the settings.

Use Your Doorbell

Answer your doorbell from your smartphone
When a visitor presses your Essential Wire-Free Video Doorbell, your mobile device receives a video call through an Internet connection. You must install the Arlo Secure App on your smartphone and you must be logged in to the Arlo Secure App. The caller displays the name you gave to your Essential Wire-Free Video Doorbell. You can accept or decline the call the same way you do for other calls that you receive on your smartphone. When your smartphone rings, you can do the following:

  • Accept the call and speak to your visitor.
  • Answer the call with a Quick Reply. Select a recorded message for the doorbell to play for the visitor.
  • Decline the call. If a visitor presses your doorbell and you decline the call or don’t answer your smartphone after 20 seconds, your doorbell prompts the visitor to leave a message. If the visitor leaves a message, it is saved as a Doorbell recording in your Arlo library.

If you want to receive the call on a different phone, you can log out of the Arlo Secure App on the first smartphone and log into the Arlo Secure App on another smartphone or tablet.

Accept a call from your doorbell
To accept a call on your smartphone from your Essential Wire-Free Video Doorbell:

  1. When you receive a call from the doorbell, tap Accept.
  2. If you are prompted to allow Arlo to access the camera, tap OK. The incoming call page displays.
  3. To talk to the visitor, speak into your phone as you normally do
  4. To toggle between hands-free and earpiece mode, tap the speaker button.
  5. To play a quick reply message, tap the message icon and select a message from the list.
  6. To mute yourself so that the visitor doesn’t hear sound, tap the microphone button.
  7. When you’re finished, tap End.

Respond to a visitor with a Quick Reply

  1. When you receive a call from the Essential Wire-Free Video Doorbell, tap Accept.
  2. If you’re prompted to allow Arlo to access the camera, tap OK. The incoming call page displays.
  3. To play a quick reply message, tap the message icon and select a message from the list. The messages are:
    • We will be right there.
    • Leave the package outside.
    • Sorry, I’m not interested.
    • Can I help you?
    • I’m busy right now.

Change the language for Quick Reply messages

  1. Open the Arlo Secure App.
  2. Tap the gear icon next to the Essential Wire-Free Video Doorbell.
  3. Scroll down and tap Language.
  4. Select a language.

Play a message from a visitor
If a visitor leaves a message after pressing your doorbell, the message is saved in your Arlo library.

  1. Open the Arlo Secure App.
  2. Tap Library.
  3. Tap the doorbell recording.

Use silent mode for the doorbell
Silent mode allows you to temporarily disable incoming calls and/or chime rings on your doorbell. To turn Silent mode features on and off :

  1. Open the Arlo Secure App.
  2. Tap the gear icon next to the doorbell.
  3. Tap Silent Mode.
  4. Move the Silent Mode slider to enable or disable silent mode. When Silent Mode is enabled, all the doorbell-press notifications are disabled by default. If you want your chime to ring or receive a phone call when someone presses your doorbell, you can move the individual sliders to enable each feature. When the toggle is green, the feature is enabled.
  5. Depending on your settings and whether you use an optional chime, select which of the following you want to be silent:
    • Incoming Call. Your mobile device receives a call when someone presses your Arlo doorbell.
    • Arlo Chime 2 or Arlo Chime. If you have an optional Arlo Chime 2 or Chime (sold separately), you can select it.
    • Traditional Chime. The chime that you wired your Arlo doorbell to rings when someone presses your Arlo doorbell.

Change the call settings

  1. Open the Arlo Secure App.
  2. Tap the gear icon next to the Essential Wire-Free Video Doorbell.
  3. Scroll down and tap Call Settings.
  4. To turn the speaker on your mobile phone on and off, tap Speaker.
  5. To mute the audio on your mobile phone, tap Mute.
  6. To allow a visitor to leave a video message if you don’t accept a doorbell call after 20 seconds, or if you decline the call, tap Leave your message.

Turn the doorbell siren on and off
Your doorbell includes a siren that you can turn on to discourage tampering by an unwanted visitor. With an Arlo Secure plan, you can activate the siren from the push notification sent on motion detection.

  1. Open the Arlo Secure App.
  2. Tap Siren on the upper right.
  3. Tap Activate Siren. If you have multiple Arlo devices with sirens, you’re prompted to select a device.
  4. Swipe the Siren icon to the right. The siren remains active for five minutes or until you turn it off.
  5. To turn off the siren, tap the slider at the top of the Devices page.

Change Your Settings

Once you set up your Arlo account, you can access it by using the Arlo Secure App on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser.

Two-step verification
Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device. You can have up to fi ve different two-step verification methods, in addition to the email address associated with your Arlo account. You must enable two-step verification enabled to access your Arlo account. This is to protect your data and add an extra layer of security to your Arlo account. Before you set up two-step verifi cation, make sure that you can log in to the email address associated with your Arlo account. Your account email is always used as a backup option to log in to your account.

Note
If you’re a Friend on someone’s Arlo account, and the account owner sets up a two-step verifi cation, you don’t have to use a two-step verification to log in. Likewise, if you set up two-step verification as a Friend on an Arlo account, the account owner isn’t affected.

How two-step verification works
To sign in with a two-step verification, you must first enter your email address and password. Then, you must verify your identity with a security code (delivered by SMS text message or email) or confirmation from an already trusted device. Requiring two pieces of information helps to prevent any unwanted login, even if someone has your Arlo account password.

  • Trusted device. You can trust a device on your Arlo account so that you never have to verify your login with a push notification or text message. The device shows up under the list of trusted devices in Settings > Profile> Login Settings > Two-Step Verification.
  • Push notification When someone attempts to log in to your Arlo account on a new device, Arlo sends a push notification to a previously trusted (and currently logged in) iOS or Android device. Tap the push notification on the trusted device to approve or deny the login.
  • SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the login.
  • Email. If you can’t access a trusted device with push notifications, or if you can’t receive SMS text messages, you can request a security code to be sent to the email associated with your Arlo account.

Set up two-step verification from the Arlo Secure App
Before you set up a two-step verification, make sure you can log in to the email that you’re using for your Arlo account. Email is your backup two-step verification option. To enable two-step verification from your mobile device:

  1. Open the Arlo Secure App.
  2. Tap Settings.
  3. In the ACCOUNT section, select Profile> Login Settings > Two-Step Verification.
  4. Tap the switch next to Enable.
  5. Select Push Notification and/or SMS Text Message as your verification method.
    Note
    Your Arlo account email is an automatic backup option.
  6. Follow the instructions in the app to complete your two-step verification setup. Two-step verification is enabled for your account.

Set up two-step verification from a computer
To enable two-step verification from your desktop:

  1. Log in to my.arlo.com.
  2. Click Settings > Profile> Two-Step Verification.
  3. Click the switch next to Enable.
  4. Click Add SMS Verification as your verification method.
    Note
    Your Arlo account email is an automatic backup option.
  5. Follow the instructions to complete your two-step verification setup. Two-step verifi cation is enabled for your account.

Turn fingerprint authentication on and off for the Arlo Secure App

  1. Enable fingerprint authentication on your iPhone or Android device.
  2. Open the Arlo Secure App.
  3. Tap Settings.
  4. In the ACCOUNT section, select Profile> Login Settings.
  5. Slide the toggle for fingerprint or Touch ID to the right (on) or left (off ).

Turn face authentication on and off for the Arlo Secure App

  1. Enable Face ID authentication on your iPhone.
  2. Open the Arlo Secure App.
  3. Tap Settings.
  4. In the ACCOUNT section, select Profile> Login Settings.
  5. Slide the toggle Face ID to the right (on) or left (off ).

Customize your profile

You can enter your name, add a profile photo and home address, and opt in or opt out of Arlo news and support updates.

Add a profile picture

  1. Open the Arlo Secure App.
  2. Tap Settings.
  3. In the ACCOUNT section, select Profile> Edit Profile.
  4. Tap the profile picture at the top of the page.
  5. Select Take Photo or Choose from Library.
    Note
    If you already have a profile picture, you can also select Remove Current Photo.
  6. Upload your preferred profile picture.
  7. Tap Save at the bottom of the page.

Edit profile settings
You can enter your name, add a profile photo and home address, and opt in or opt out of Arlo news and support updates.

  1. Open the Arlo Secure App.
  2. Tap Settings.
  3. In the ACCOUNT section, select Profile> Edit Profile.
  4. Enter your profile settings.
  5. Tap Save at the bottom of the page.

Change your Arlo password
You can change your password in the Arlo Secure App or by logging in to my.arlo.com.

  1. Open the Arlo Secure App.
  2. Tap Settings.
  3. In the ACCOUNT section, select Profile> Login Settings.
  4. Enter your old password.
  5. Enter a new password and then confirm it.
  6. Tap Change Password. Your new password is saved.

Reset a forgotten password
If you forgot your Arlo password, you can reset it with a verified email address.

  1. Open the Arlo Secure App.
  2. Tap Forgot Password?.
  3. Enter your email address.
  4. Tap Send Email. An email is sent from alerts@arlo.com to your verified email address.
  5. Tap the link provided in that email.
  6. Enter a new password.
  7. Tap Submit. Your password is reset.

Change the time zone

  1. Open the Arlo Secure App.
  2. Tap Settings > My Devices.
  3. Tap the Essential Wire-Free Video Doorbell.
  4. Tap Time Zone.
  5. Tap a time zone. If you’re using a mobile device, your settings are saved.
  6. If you’re using a computer, click Save.

Doorbell settings

You can view or change the settings for your doorbell using either of these methods:

  • Tap Settings > My Devices and select the doorbell.
  • Tap the gear icon below the doorbell’s camera feed.

Change the doorbell name

  1. Open the Arlo Secure App.
  2. Tap the gear icon next to the Essential Wire-Free Video Doorbell.
  3. Tap Edit next to the doorbell name.
  4. Enter a new name. Names are limited to 32 characters.
  5. Tap Save.

Troubleshooting

Scan the QR code during doorbell setup
During setup, your doorbell’s camera must scan a QR code from the Arlo Secure App when you’re adding the doorbell to your 2.4 GHz WiFi network. If your doorbell doesn’t emit a chime sound after scanning the QR code, then the QR code was not successfully scanned. If your doorbell didn’t scan the QR code:

  • Scan the QR code in an evenly lit area. Avoid scanning the QR code in a low-light area.
  • Move your phone closer to the doorbell’s camera lens. Position your phone about four inches (10 cm) from the doorbell lens and slowly move it closer. You can also try different angles.
  • Increase the brightness on your phone. Turn up the brightness on your phone to the highest level. On an iPhone, also select Light (not Dark) under Settings > Display & Brightness.
  • If your phone is small, consider using the Arlo Secure App on a tablet to set up your doorbell.
  • If the infrared (IR) LED on the doorbell is lit red while you are scanning the QR code, cover the LED with your thumb. The IR LED can interfere with scanning the QR code.
  • Arlo AVD2001 Essential Wire-Free Video Doorbell 16 Clean the doorbell’s camera lens. Use a lint-free cloth to remove any smudges.

Arlo doesn’t discover your doorbell during setup
After your doorbell scans the QR code in the Arlo Secure App during setup, the Arlo Secure App attempts to discover your Essential Wire-Free Video Doorbell on the same WiFi network that your phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during setup you must connect your phone to the same 2.4 GHz WiFi network. If the Arlo Secure App doesn’t discover your doorbell during the setup process:

  • Check the doorbell LED to see what went wrong. If the doorbell LED flashes amber for 10 seconds, the doorbell can’t connect to the WiFi network. Make sure that you enter the correct WiFi settings for your 2.4 GHz WiFi network. The WiFi network name (SSID) and WiFi password are both case-sensitive. MyWiFiPassword is not the same as my wifi password.
  • Check your phone’s WiFi connection. During setup, your phone must connect to the same 2.4 GHz WiFi network as your doorbell. Many WiFi routers broadcast in both the 2.4 GHz and 5 GHz WiFi bands. Your home network might include two WiFi networks, or even three if you have a guest network.
    • In your phone’s WiFi settings, look for your WiFi network name that ends in 2, 2.4, or 2G and connect to that network. For more information, see Connect your mobile device to a 2.4 GHz WiFi network during setup on page 10.
    • Your phone might automatically connect to cellular data. To keep this from happening, make sure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device. These features allow mobile phones to automatically switch between WiFi and cellular network Internet access.
    • If you use a VPN or WiFi extender, disconnect it during the WiFi setup process.
  • Check your WiFi router’s Internet connection. After your doorbell connects to the same WiFi network as your phone, the Arlo Secure App needs to access your Arlo account in the cloud to add your doorbell to your Arlo account.

Remove the doorbell from its mount

  1. Locate the release pin that came with your Essential Wire-Free Video Doorbell. Alternatively, you can use a paperclip or a similar object.
  2. Insert the release pin into the release pinhole at the top of the doorbell mount. A click occurs, and the doorbell is released from the mount.
  3. Arlo AVD2001 Essential Wire-Free Video Doorbell 17Pull the doorbell off the mount in an up-and-out motion.

Reset the Video Doorbell
Resetting your Video Doorbell returns it to default settings. Your doorbell is also removed from your Arlo account when you reset it. This means that you must use the Arlo Secure App to add and set up your Video Doorbell after a reset.

  1. Locate the release pin that came with your Essential Wire-Free Video Doorbell. Alternatively, you can use a paperclip or a similar object.
  2. Insert the release pin into the release pinhole at the top of the doorbell mount. A click occurs, and the doorbell is released from the mount.
  3. Arlo AVD2001 Essential Wire-Free Video Doorbell 18Pull the doorbell off the mount in an up-and-out motion.
  4. Use a paperclip or the release pin to press and hold the reset button on the back of the doorbell for about 10 seconds.
  5. Arlo AVD2001 Essential Wire-Free Video Doorbell 19To add the doorbell to your Arlo account and set it up, open the Arlo Secure App and tap Add New Device.

Optimize your doorbell battery life
Your Essential Video Doorbell battery life is affected by frequent video recordings and its local environment. Follow these tips and guidelines to improve your doorbell’s battery life.

  • Charge the doorbell to 100% before the first use. See Charge the battery before installation on page 8.
  • Place the doorbell in an area with good WiFi coverage. In the Arlo Secure App, you can check the WiFi Signal Strength icon for your doorbell. See Tips for optimal WiFi performance on page 9.
  • Don’t focus your doorbell on an area with high traffic. To avoid unwanted nnotifications keep your doorbell’s field of view (FOV) away from areas where you don’t want to detect motion, such as a busy street. You can use the included angled mounting wedge to adjust the orientation of your doorbell. For more information, see Choose a good spot to mount your doorbell on page 12.

Note
Activity zones help filter out notifications and recordings for motion events that occur outside of your zone(s). They do not reduce your camera’s battery power consumption, since your camera still continuously monitors for motion events within your activity zone(s). For more information, visit What are activity zones and how do I create them?

  • Hardwire your doorbell. You can hardwire your doorbell, which continuously trickle charges the battery when the doorbell isn’t in use.

Compliance

The regulatory marking is located at the bottom of the unit. For regulatory compliance information including the EU Declaration of Conformity, visit www.arlo.com/about/regulatory/. See the regulatory compliance document before connecting the power supply.

For more Manuals by ARLO, visit MANUALSDOCK

FAQS About Arlo AVD2001 Essential Wire-Free Video Doorbell

What is the Arlo AVD2001?

The Arlo AVD2001 is a wire-free video doorbell designed to enhance home security.

How does it connect to my home network?

It connects to your home Wi-Fi network for seamless integration with your smart home setup.

Does it require professional installation?

No, it’s designed for easy DIY installation without the need for professional help.

What are its key features?

Key features include HD video recording, two-way audio, motion detection, and night vision.

Does it offer cloud storage for recordings?

Yes, Arlo provides cloud storage options for storing your video recordings.

Is it weatherproof?

Yes, the Arlo AVD2001 is weatherproof, making it suitable for outdoor use in various climates.

Can it work with other smart home devices?

Yes, it’s compatible with popular smart home platforms like Amazon Alexa, Google Assistant, and Apple HomeKit.

Does it have a built-in battery?

Yes, it comes with a rechargeable battery for wire-free operation.

What is the field of view?

The Arlo AVD2001 offers a wide-angle field of view to capture a broad area around your door.

Is there a subscription required for basic functionality?

While some advanced features may require a subscription, basic functionality such as live streaming and motion alerts are typically available without a subscription.

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